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Pengaruh Komitmen, Komunikasi Dan Penanganan Masalah Terhadap Kepercayaan Nasabah Pada Bank Jatim Cabang Banyuwangi Angga Ade Permana; Muhammad Firdaus; Muhaimin Dimyati
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.366

This study analyzes the effect of commitment, communication, and problem handling on customer trust. The purpose of this study is to test and analyze commitment, communication, and handling problems to customer trust simultaneously or partially. The sampling technique in this study is nonprobability sampling and uses purposive sampling. The sample in this study amountedto 125 sample respondents to customers. The research method used in this study is multiple linear regression, t-test, f test,and the coefficient of determination R2. based on the results of the study indicate that the variables commitment (????1), communication(????2), and problem handling (????3) simultaneously influence the customer's trust and commitment variable (????1) and problem handling (????3) partially effect on customer trust while communication (????2) has no partial effect on customer trust in the East Java bank in Banyuwangi. Keywords:commitment, communication, problem handling,andtrust

Pengaruh Kualitas Siakad Terhadap Kepuasan Mahasiswa Dengan Perceived Usefulness Sebagai Variabel Intervening Yulias Primita Siswanto; Muhammad Firdaus; Supardi Supardi
RELASI : JURNAL EKONOMI Vol 17 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v17i1.419

The purpose of this research is to measure and test the variables and indicators that influence the success of academic information system (SIAKAD) in universities with STIE Mandala Jember as a case study. Adopting Delone & Mclean IS Success research model, a set of structured questionnaires were distributed to 100 respondents. Exogenous variables include System Quality, Information Quality, Service Quality, and endogenous variables Student Satisfaction. Perceived usefulness variable used as a intervening variable proved it could mediate the quality of information, the quality of system and the quality of services to user satisfaction. Path analysis is employed as analitical technic. The result shows that there is a significant effect on the quality of the system, quality of the information, the quality of the services to the students’ satisfaction. Perceived usefulness variable, can mediate between exogenous variables to endogenous variables. This conclusion support the prediction of many previous researches.This indicates that the model used is not proper because the model is built on the construct of implementation of academic information system onstudents’ satisfaction. Keywords: System Quality, Information Quality, Service Quality, and Perceived Usefulness.

FINANCIAL PERFORMANCE ANALYSISGOVERNMENT OF JEMBER REGENCY Lina Ayu Candra; Muhammad Firdaus; Nanda Widaninggar
MBA - Journal of Management and Business Aplication Vol 4 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/mba.v4i1.423

This study aims to analyze the financial performance of JemberRegency Government in terms of the Regional Financial Self-Sufficiency Ratio, the Effectiveness Ratio of Local Own Revenue and Efficiency Ratio of Local Own Income and the Debt Service Coverage Ratio (DSCR) during 2014-2018. This type of research was quantitative descriptive of the Regional Government Financial Statements (LKPD) of the Jember Regency Government. The data collection techniques used were documentation, interviews, and literature study. Quantitative data analysis was used to calculate the amount of Self-SufficiencyRatio, Effectiveness and Efficiency Ratio, and Debt Service Coverage Ratio. The results showed that: (1) the Ratio of Self-Sufficiency of the Jember Regency Government as measured by Local Own Income (PAD)reached an average of 23% for each year. This condition shows that the Self-Sufficiencyofthe Jember Regency Government wasnot as expected. (2) The effectiveness ratio of PAD collection by the Government of Kabupaten Jember reaches an average of 94%. This condition indicates thatthe PAD collection has been effective. Meanwhile, the efficiency ratio of PAD collection reaches an average of 38% per year. This condition shows that the cost of collecting local revenue tends to be efficient because the efficiency ratio was less than 100%. (3) Debt Service Coverage Ratio (DSCR) in 2014 to 2018 shows that local governments were not eligible to make loans because the DSCR value was less than 2.5. Keywords:Debt Service Coverage Ratio, EffectivenessRatio, Self-SufficiencyRatio

THE EFFECT OF SERVICE QUALITY ON THE LEVEL OF SATISFACTION FORMAKING LAND CERTIFICATE IN BONDOWOSO REGENCY Eka Zerli Defintasari; Muhammad Firdaus; Hary Sulaksono
MBA - Journal of Management and Business Aplication Vol 4 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/mba.v4i1.424

This study aims to determine the quality of service to the satisfaction of the community in making the Land Certificate in the Land Office of Bondowoso district. This research was conducted at the Land Office, Bondowoso Regency. The population in this study is the Bondowoso community. The sampling method uses simple random sampling with questionnaire distribution techniques. The number of samples in this study were 55 respondents, namely applicants who came directly to the Land Office of Bondowoso Regency. The data analysis method in this study uses the Importance Performance Analysis (IPA) analysis and the Customer Satisfaction Index. Based on the results of data analysis, the variable with the largest gap in the Empathy Dimension is the gap value of -0.38 and the estimated gap is -0.1 in the Guarantee Dimension. This result also shows that the indicators of quality of certificate-making services whose level of importance is in accordance with the community are above average but are better than expected. Keywords:Service Quality, Public Satisfaction, Land Certificate

IMPACT OF SERVICE QUALITY, ATMOSPHERE OF STORE, PRICE AND WORD OF MOUTH ON PURCHASE DECISIONS IN SWIWINGS, JEMBER Rendra Pradana Perkasa; Muhammad Firdaus; Amien Pudjanarso
MBA - Journal of Management and Business Aplication Vol 4 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/mba.v4i1.425

Culinary business in JemberRegency is increasing and developing rapidly. This phenomenon causes the consumer's various culinary choices. With the existing of competition in culinary business, triggers the employers to move faster in attracting consumers. Swiwings Jember has to be able to take advantage of business opportunity and try hard to apply marketing strategy and factors that can impact the purchasing. This research aims to determine the influence of Service quality, Store atmosphere, Price and Word of Mouth toward the buyingdecision in Swiwings Jember. This type of reseacrh is quantitative reseacrh. The technique uses purposive sampling technique. The research sample used was 50 respondents.This study used tools of analysis such as: Instrument test, Classic Assumption test, and Multiple Linear Regression Analysis. Hyphotesis is done using the t and F test. It is know that using the t test of Service Quality, Store Atmospheric and Price does not have a partially significant effect on the Purchasing Decision, whereas Word of Mouth has a partially significant effect on the Purchasing Decision. It is know that using the F test Service Quality, Store Atmosphere, Price and Word of Mouth have the significant simultaneous effect in purchasing decision. Keywords:Service Quality, Store’s Atmosphere, Price, Word of Mouth and Purchasing Decisions

COST PROFIT VOLUME ANALYSIS OF BIG CHILI FARMING IN JEMBER REGENCY Muhammad Firdaus; Suherman Suherman; Farid Wahyudi; Ahmad Sauqi; Nanda Widaninggar
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 2 (2022): IJEBAR, VOL. 06 ISSUE 02, JUNE 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i2.5190

This study aims to determine the total cost of production, revenue and income, and BEP of Big Chili farming per hectare in Jember Regency. Data was obtained from primary and secondary sources. Primary data was obtained from 120 farmers in Ambulu and Wuluhan Subdistricts (Big Chili farming centers in Jember Regency) by using a multistage sampling technique. Secondary data was obtained from the Agriculture Service and the Central Statistics Agency. This study uses the absolute Profit analysis and Break Event Point analysis. The results showed that big chilli farming per hectare in Jember Regency required a total production cost of Rp52.4 millions, resulting in a total revenue of Rp177.5 millions, and a net profit of Rp125.1 million. In addition, the minimum production of Big Chili farming in Jember Regency so that farmers do not experience losses is 3.771 kg per hectare. While the minimum price of Big Chili farming in Jember Regency so that farmers as not to suffer loss is Rp4.106 per kilogram.

Pengaruh Komitmen, Komunikasi Dan Penanganan Masalah Terhadap Kepercayaan Nasabah Pada Bank Jatim Cabang Banyuwangi Angga Ade Permana; Muhammad Firdaus; Muhaimin Dimyati
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.366

This study analyzes the effect of commitment, communication, and problem handling on customer trust. The purpose of this study is to test and analyze commitment, communication, and handling problems to customer trust simultaneously or partially. The sampling technique in this study is nonprobability sampling and uses purposive sampling. The sample in this study amountedto 125 sample respondents to customers. The research method used in this study is multiple linear regression, t-test, f test,and the coefficient of determination R2. based on the results of the study indicate that the variables commitment (????1), communication(????2), and problem handling (????3) simultaneously influence the customer's trust and commitment variable (????1) and problem handling (????3) partially effect on customer trust while communication (????2) has no partial effect on customer trust in the East Java bank in Banyuwangi. Keywords:commitment, communication, problem handling,andtrust

Pengaruh Kualitas Siakad Terhadap Kepuasan Mahasiswa Dengan Perceived Usefulness Sebagai Variabel Intervening Yulias Primita Siswanto; Muhammad Firdaus; Supardi Supardi
RELASI : JURNAL EKONOMI Vol 17 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v17i1.419

The purpose of this research is to measure and test the variables and indicators that influence the success of academic information system (SIAKAD) in universities with STIE Mandala Jember as a case study. Adopting Delone & Mclean IS Success research model, a set of structured questionnaires were distributed to 100 respondents. Exogenous variables include System Quality, Information Quality, Service Quality, and endogenous variables Student Satisfaction. Perceived usefulness variable used as a intervening variable proved it could mediate the quality of information, the quality of system and the quality of services to user satisfaction. Path analysis is employed as analitical technic. The result shows that there is a significant effect on the quality of the system, quality of the information, the quality of the services to the students’ satisfaction. Perceived usefulness variable, can mediate between exogenous variables to endogenous variables. This conclusion support the prediction of many previous researches.This indicates that the model used is not proper because the model is built on the construct of implementation of academic information system onstudents’ satisfaction. Keywords: System Quality, Information Quality, Service Quality, and Perceived Usefulness.

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