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ANALISIS MODEL PERSAMAAN STRUKTURAL KEPUASAN PELAYANAN SEBAGAI STRATEGI MENCIPTAKAN PELAYANAN PRIMA PADA RUMAH SAKIT TELOGOREJO SEMARANG Hidayati, Retno
JURNAL BISNIS STRATEGI Vol 10, No 7 (2002): Desember
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

This study is aimed to analyze the factors influence towards the healthcare satisfaction as perceived by the inpatient and to formulate the best fit strategy to serve the hospitalized patients.The stratified random sampling was used to withdraw 140 inpatients for this study. The data that was collected from survey, observation, and from documentation was estimated with Structural Equation Model (SEM) and found that service satisfaction is significantlyÂ influenced by service quality and life satisfaction, while the service quality is affected by inputs, environment, and work process.Man - power is found as the most important component for inputs and has high Loading Factor ( 1,039 ). Moreover, man - power is considered as the most dominant factor to influence the service quality and service satisfaction since it has very low probability of significance ( 0,000 ).This study recommends that the excellent service strategy could be formulated by considering the aspect of man - power resources. Type, number, and qualification of the man - power operation workers should be appointed according to the standard of personelÂ in order to fulfil the Â needs ofÂ the patients.

ANALISIS PENGARUH PERSEPSI RISIKO, KUALITAS SITUS WEB, DAN KEPERCAYAAN KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN E-COMMERCE SHOPEE DI KOTA SEMARANG Zulfa, Latifah; Hidayati, Retno
Diponegoro Journal of Management Volume 7, Nomor 3, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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This study was conducted to analyze the factors that affect consumers in the city of Semarang in making purchasing decisions on e-commerce shopee. The independent variables consist of perceived risk (X1), website quality (X2), and consumer trust (X3). The dependent variable is the purchase decision (Y).In this study the sample amounted to 100 respondents taken using accidental sampling technique. The questionnaire test was done by semantic test analysis technique and statistical test. Data processing is done by index number and multiple linear regression analysis by fulfilling the classical assumption, R2 test and F test and t test.Â The result of multiple linear regression equation is, Y = -0.127 X1 + 0,288 X2 + 0,367 X3. The independent variable that has the most influence on the dependent variable is variable consumer trust (0.367). R2 test results show that the independent variables can only explain by 43% dependent variable. F test results state that the model offered is feasible or fit. The result of t test shows that perceived risk has negative effect and not significant on purchasing decision, while website quality and consumer trust have positive effect and significant to purchasing decision.

ANALISIS PENGARUH CITRA MEREK, KEWAJARAN HARGA, DAN LINGKUNGAN FISIK TERHADAP KEPUASAN KONSUMEN PADA TOWER CAFE TEMBALANG Wijaya, Fransiska Sari; Hidayati, Retno
Diponegoro Journal of Management Volume 9, Nomor 3, Tahun 2020
Publisher : Faculty of Economics and Business Diponegoro University

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This research came from the dissatisfaction problem that occured at Tower Cafe Tembalang. Dissatisfaction that happens can cause things that are detrimental to the sustainability of the cafe, such as the possibility of the emergence of negative WOM and low interest in repurchasing the product. One strategy that is generally used to overcome this problem is to increase customer satisfaction. Therefore, this research aims to understand what factors that can increase customer satisfaction. This research also wanted to find out whether there is an influence of brand image, price reasonableness, and physical environment toward customer satisfaction in Tower Cafe Tembalang.The population in this research was consumer of Tower Cafe Tembalang. Data obtained through questionnaires from 150 samples, using non-probability approach, purposive sampling. Then, the data is processed and analyzed using multiple linear regression and T test.The result showed that brand image, price reasonableness, and physical environment have a significant positive effect on customer satisfaction. In other words, all hypotheses that said there are a positive influence between brand image, price reasonableness, and physical environment on customer satisfaction, are accepted.

PENGARUH PERSEPSI HARGA, INTENSITAS PROMOSI, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA OPTIK FAMILI Abdul Rahman, Yusuf; Hidayati, Retno
Diponegoro Journal of Management Volume 10, Nomor 2, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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This research aims to analyze the influence of price perceptions, promotion intensity,and service quality on purchase decisions at Optik Famili. The sampling method used on this research is non-probability sampling with purposive sampling technique. Samples were collected from 100 respondents who have purchased a product at least once at Optik Famili. Analysis method used here is multiple regression analysis which includes validity test, reliability test, classic assumption test, multiple linear regression test, t-test, f-test, determination test, and t test. The result showed that all independent variables: price perceptions, promotion intensity,and service quality has positive and significant influence towards on purchase decisions at Optik Famili.

PENGARUH PERSEPSI HARGA, INTENSITAS PROMOSI, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA OPTIK FAMILI Rahman, Yusuf Abdul; Hidayati, Retno
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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ABSTRACT This research aims to analyze the influence of price perceptions, promotion intensity,and service quality on purchase decisions at Optik Famili. The sampling method used on this research is non-probability sampling with purposive sampling technique. Samples were collected from 100 respondents who have purchased a product at least once at Optik Famili. Analysis method used here is multiple regression analysis which includes validity test, reliability test, classic assumption test, multiple linear regression test, t-test, f-test, determination test, and t test. The result showed that all independent variables: price perceptions, promotion intensity,and service quality has positive and significant influence towards on purchase decisions at Optik Famili.

MEMBANGUN KEUNGGULAN KOMPETITIF MELALUI ALIANSI STRATEJIK UNTUK MENINGKATKAN KINERJA PERUSAHAAN (STUDI KASUS PADA PT. POS INDONESIA WILAYAH VI JATENG DAN DIY) GL. Hery Prasetya; Edi Rahardja; Retno Hidayati
JURNAL STUDI MANAJEMEN ORGANISASI Vol 4, No 2 (2007)
Publisher : Faculty of Economics and Business Diponegoro University

ABSTRAKSI Penelitian ini bertujuan untuk menganalisis pengaruh antar variabel guna menjawab permasalahan bagaimana inovasi produk, aliansi stratejik dan perubahan lingkungan menciptakan keunggulan kompetitif yang akan meningkatkan kinerja perusahaan. Penelitian ini memberikan implikasi teoritis serta implikasi manajerial mengenai langkah yang harus diambil oleh PT. Pos Indonesia untuk meningkatkan kinerja perusahaannya melalui keunggulan kompetitif yang didapat dari inovasi produk, aliansi stratejik dan perubahan lingkungan. Populasi dalam penelitian ini adalah seluruh kantor pos di wilayah VI Jateng dan DIY yang sudah on-line. Dari 272 kuesioner yang disebar, yang kembali hanya 111 kuesioner. Data jawaban dari responden tersebut kemudian dianalisis kesesuaiannya dengan model penelitian yang dikembangkan dari kerangka teoritis menggunakan analisis konfirmatori SEM. Dari hasil analisis data terlihat bahwa dari enam hipotesis, hanya empat yang diterima. Perubahan lingkungan terbukti berpengaruh positif terhadap aliansi stratejik dan keunggulan kompetitif, aliansi stratejik berpengaruh positif terhadap keunggulan kompetitif dan keunggulan kompetitif berpengaruh positif terhadap kinerja perusahaan. Inovasi produk terbukti tidak memiliki pengaruh terhadap aliansi stratejik dan keunggulan kompetitif. Kata kunci: Inovasi Produk; Aliansi Stratejik; Perubahan Lingkungan; Keunggulan Kompetitif; dan Kinerja Perusahaan .

The Effect of Innovation Ability and Human Resource Capability on Competitive Advantage to Improve Company Performance in Post-Pandemic Covid-19 (Empirical Study of Coffee Shop Companies in Semarang) Gofita Dharana Zenaislamey Novadhiyavast; Retno Hidayati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economic: November, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3869

This study aims to develop a conceptual model based on Innovation Capability, Human Resource Capability, and Competitive Advantage which is expected to improve coffee shop business performance. Overall, there are 200 coffee shop owners and managers involved in this research activity. The structural Equation Modelling (SEM) method was adopted as software to assist in testing models and hypotheses. Structural Equation Modelling (SEM) analyzed 200 questionnaires. The findings from this study are that good coffee shop company performance can be achieved through innovation capabilities, human resource capabilities, and competitive advantage. So, this can be used as input for related company managers to be able to get their best performance in the post-pandemic period. The results of the Goodness of fit full model SEM test still show a marginal value, namely the AGFI value (0.884) which is < the cut-off value. This study also provides several suggestions for future research development. The findings contribute to practical managerial implications by providing practitioners with some insights regarding innovation capability, human resource capability, competitive advantage, and company performance. This study explains the effect of Innovation Capability and Human Resource Capability on Company Performance both directly and through an intervening variable, namely Competitive Advantage. The conceptual model of this research was tested on coffee shop samples in Semarang.

The Influence of Innovation Strategy and Company Efficiency on Competitive Advantage and Its Influence on the Performance of Residential Developer Companies in Central Java Dewanda Maulana; Retno Hidayati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economic: November, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3870

Problems in the performance of housing developer companies in Central Java, especially during the post-pandemic period. There are companies that have been affected by the consequences of the ongoing economic crisis, especially housing developer companies in the property sector in Central Java. Researching a sample of housing developer companies in Central Java that are members of the REI, which as a whole has 350 members. The structural Equation Modeling (SEM) method was adopted as software to assist in testing models and hypotheses. Structural Equation Modeling (SEM) analyzes 200 questionnaires that have been filled in by the top managers of the companies concerned. In this study there are findings that in achieving the performance of housing developer companies in Central Java can be achieved by increasing the company’s innovation and efficiency strategies both directly and through the company’s competitive advantage, then these results can be a consideration for housing developer businesses in Central Java in improving their performance. This study only uses indicators of efficient operational costs, efficient use of manpower, efficient use of work equipment, and efficient use of raw materials in the company efficiency variable. Meanwhile, efficiency indicators in terms of financial data and company assets cannot be accessed because some companies do not wish to provide confidential data. Future research is expected to use better-supporting data. There are managerial implications that can be utilized and studied by housing developer businesses. The study explains the influence of the company's innovation strategy and efficiency on company performance both directly and through competitive advantage. The conceptual model of this research was tested on a sample of housing developer companies in Central Java that are members of the Central Java REI association.

The Influence of Implementation of Total Quality Management and Innovation Quality Through Competitive Advantage on Company Performance (Empirical Study at Coffee Shop in Semarang) Nurul Hudha; Retno Hidayati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economic: November, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.4039

This research aims to analyze the influence of total quality management implementation factors and innovation quality through competitive advantage to improve company performance. Sampling used a purposive sampling technique, the total sample used was 152 respondents who were coffee shop owners in Semarang which had an operational time of more than 1 year and had dine-in and takeaway services. The data analysis technique used in this research is SEM (Structural Equation Model) analysis with the AMOS program, and the data collection technique uses a questionnaire. The research results show that the implementation of quality management has a positive influence on company performance. Then the quality of innovation has a positive influence on company performance and competitive advantage fully mediates company performance.

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