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Amrina, Elita
Universitas Andalas
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Pengaruh Kualitas layanan Terhadap Kepuasan Mahasiswa dengan Moderasi Budaya Organisasi dan Reputasi Nilda Tri Putri; Budi Satria; Elita Amrina; Alfadhlani Alfadhlani
Jurnal Rekayasa Sistem Industri Vol. 10 No. 2 (2021): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.638 KB) | DOI: 10.26593/jrsi.v10i2.4200.121-130

Abstract

The purpose of this paper is to study the effects of service quality, organization culture and reputation on student satisfaction. This study uses 397 data collected from undergraduate students of Andalas University. The data is analyzed using structural equation modeling with SmartPLS 3.0, because of its ability to evaluate the measurement as well as the structural model. The results of this study show that service quality, organization culture and reputation significantly affect the student satisfaction. It is also found that service quality has the highest effect on student satisfaction, which means that increasing Andalas University service quality would significantly improve the satisfaction of its students. The results of this study also show that the organization culture nor reputation do not have moderating effect on the relationship between service quality and student satisfaction. This finding implies that organization culture nor reputation would not strengthen nor weaken the relationship between service quality and student satisfaction. Based on the findings, this study proposes several recommendations for University of Andalas to improve the satisfaction of its students.
The Effect of Service Quality on Customer Satisfaction by Moderation of Organizational Culture and Price in View of ISO/IEC 17025:2017 iswahyuningsih iswahyuningsih; Nilda Tri Putri; Elita Amrina; Alizar Hasan
Jurnal Rekayasa Sistem Industri Vol. 11 No. 1 (2022): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (491.004 KB) | DOI: 10.26593/jrsi.v11i1.5073.109-120

Abstract

Quality is an important thing to be discussed anywhere and anytime. Service quality is a determining factor in satisfying customers to achieve economic improvement. Based on previous research, it was found that there is a relationship between organizational culture and customer satisfaction. The quality culture in a laboratory organization reflects the overall organizational culture. This is in line with the ISO/IEC 17025:2017 which requires the application of a quality culture in a calibration laboratory. Price is also an element that needs to be analyzed to achieve customer satisfaction in a calibration laboratory. This study aims to analyze the effect of service quality on customer satisfaction by moderating organizational culture and prices in an ISO/IEC 17025:2017 accredited laboratory in the province of West Sumatra. The data was collected by distributing questionnaires to 93 respondents from government agencies and private companies in West Sumatra. Then, the data was processed using the method of Partial Least Square-Structural Equation Modeling (PLS-SEM). The results of this study indicate that service quality, organizational culture, and price have a positive and significant effect on customer satisfaction in a calibration laboratory. Moderation of organizational culture and price have no significant effect on the relationship of service quality to customer satisfaction in a calibration laboratory.
Pengelolaan Sampah Dengan Metode 3r Berbasis Gampong (Pilot Project: Gampong Serambi Indah, Kecamatan Langsa Barat, Kota Langsa) Yeggi Darnas; Maula Audiana; Muhammad Nizar; Riska Yolanda; Elita Amrina
Jurnal Civronlit Unbari Vol 6, No 2 (2021): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/civronlit.v6i2.84

Abstract

Upaya untuk mengatasi penangan sampah di sumber, terutama pada daerah pedesaan harus melibatkan pemangku kepentingan dan masyarakat desa itu sendiri. Gampong Serambi Indah, Kecamatan Langsa Barat terletak di pinggir provinsi Aceh, potensial untuk mengelola sampah di desa sesuai dengan ketentuan yang berlaku dan diharapkan nantinya dapat meningkatkan perekonomian masyarakat desa dengan pengelola sampah. Tujuan penelitian ini adalah merencanakan sistem pengelolaan sampah berbasis gampong dengan mendirikan Bank Sampah untuk income bagi Gampong. Metode penelitian berupa survey partisipasi masyarakat terhadap pengelolaan sampah dan penghitungan sampling sampah mengacu pada SNI 19-3964 1994. Hasil penelitian menunjukkan bahwa timbulan sampah gampong Serambi Indah yang adalah 0,14 kg/orang/hari atau 1,16 L/orang/hari dengan komposisi terdiri dari 20% plastik, 1% kaca, 53% sisa makanan (organik), 5% kain/tekstil, 2% kertas dan 19% kayu. Tingkat pelayanan pengelolaan sampah di gampong ini baru 54%. Dengan adanya Bank sampah ini diharapkan dapat mengurangi sampah sebesar 59% yaitu sebesar 181 kg dari 370 kg yang diangkut ke TPA.
Model Konseptual Pengaruh Keberlanjutan terhadap Kinerja Industri Kecil dan Menengah Hary Fandeli; Alizar Hasan; Elita Amrina
Jurnal Dampak Vol 17, No 1 (2020)
Publisher : Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/dampak.17.1.15-24.2020

Abstract

ABSTRACTSmall and Medium Enterprises (SMEs) are an industrial sector that greatly contribute to economic development in Indonesia. SMEs contributes positively to the increase in Gross Domestic Product (GDP) and absorption of productive labor. Therefore, SMEs are required to be able to achieve continuous performance improvement. Improving the performance of SMEs is also expected to be able to contribute to sustainable development. Sustainability then becomes a very important issue for the performance of SMEs. The performance evaluation of SMEs needs to be improved by considering the sustainability aspects. This study aims to design a conceptual model of the effect of sustainability to the performance of SMEs in West Sumatra. Indicators of sustainability and performance of SMEs were identified from literature study. Then, conducted the determination of indicators that are relevant to SMEs in West Sumatra and then sort the indicators based on terminology similarities. The results of the identification stage are 34 indicators of sustainability which are divided into three aspects and nine factors. Sustainability indicators consist of 16 indicators of social aspect, 11 indicators of environmental aspect, and 7 indicators of economic aspect. The next step is the validation of sustainability indicators by experts from practitioners, academics, and government. The validation results stated that all indicators are important and relevant to SMEs in West Sumatra. Then the conceptual model of the effect of sustainability to performance of SMEs is developed. This conceptual model is expected to be able to help SMEs in improving performance and competitiveness.Keywords: indicators, small and medium industry, sustainability, performance appraisal ABSTRAK Usaha Kecil dan Menengah (UKM) adalah sektor industri yang sangat berkontribusi terhadap pembangunan ekonomi di Indonesia. UKM berkontribusi positif terhadap peningkatan Produk Domestik Bruto (PDB) dan penyerapan tenaga kerja produktif. Oleh karena itu, UKM dituntut untuk dapat mencapai peningkatan kinerja yang berkelanjutan. Peningkatan kinerja UKM juga diharapkan dapat berkontribusi pada pembangunan berkelanjutan. Keberlanjutan kemudian menjadi masalah yang sangat penting bagi kinerja UKM. Evaluasi kinerja UKM perlu ditingkatkan dengan mempertimbangkan aspek keberlanjutan. Penelitian ini bertujuan untuk merancang model konseptual pengaruh keberlanjutan terhadap kinerja UKM di Sumatera Barat. Indikator keberlanjutan dan kinerja UKM diidentifikasi dari studi literatur. Kemudian, dilakukan penentuan indikator yang relevan dengan UKM di Sumatera Barat dan kemudian mengurutkan indikator berdasarkan kesamaan terminologi. Hasil tahap identifikasi adalah 34 indikator keberlanjutan yang dibagi menjadi tiga aspek dan sembilan faktor. Indikator keberlanjutan terdiri dari 16 indikator aspek sosial, 11 indikator aspek lingkungan, dan 7 indikator aspek ekonomi. Langkah selanjutnya adalah validasi indikator keberlanjutan oleh para ahli dari praktisi, akademisi, dan pemerintah. Hasil validasi menyatakan bahwa semua indikator penting dan relevan bagi UKM di Sumatera Barat. Kemudian model konseptual efek keberlanjutan terhadap kinerja UKM dikembangkan. Model konseptual ini diharapkan dapat membantu UKM dalam meningkatkan kinerja dan daya saing.Kata Kunci: indikator, industri kecil dan menengah, keberlanjutan, penilaian kinerja
Evaluasi Penerapan Kampus Berkelanjutan dengan UI GreenMetric di Universitas Andalas Elita Amrina; Fitri Suryani
Jurnal Dampak Vol 16, No 2 (2019)
Publisher : Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/dampak.16.2.95-104.2019

Abstract

University can generate a significant impact to environment due to the high usage of materials, high usage of water, high consumption of energy, massive waste, extensive transportation, and extensive development of buildings and facilities. Thus, sustainable campus is become an important issue to university. This paper evaluates the implementation of sustainable campus in Andalas University using UI GreenMetric. The metric consists of six criteria divided into 39 indicators. A questionnaire is then designed and a total of 30 experts are consulted to determine the implementation level of sustainable campus. The results indicated setting and infrastructure as the most widely implemented criterion of sustainable campus in Andalas University. Otherwise, transportation is suggested as the least implemented criterion. The suggestions are then proposed to improve the transportation criterion consisting of improving the facilities and infrastructure of campus transportation, improving the schedule of campus bus, developing the car polling program, limiting the parking area, restricting the motor vehicle, promoting the cycling and walking campaign, and developing the environmentally sound transportation. It hoped the proposed suggestions can assist the university to continously improve the sustainable campus performance.Keywords: Sustainable Campus, Transportation, UI GreenMetric, UniversityABSTRAKUniversitas dapat menghasilkan dampak yang signifikan terhadap lingkungan karena tingginya penggunaan bahan, penggunaan air yang tinggi, konsumsi energi yang tinggi, limbah yang masif, transportasi yang ekstensif, dan pengembangan bangunan dan fasilitas yang ekstensif. Sehingga kampus berkelanjutan menjadi isu penting bagi universitas. Makalah ini mengevaluasi implementasi kampus berkelanjutan di Universitas Andalas menggunakan UI GreenMetric. Ukuran yang digunakan terdiri atas enam kriteria yang terbagi menjadi 39 indikator. Kuesioner kemudian dirancang dan konsultasi terhadap 30 pakar dilakukan untuk menentukan tingkat implementasi kampus berkelanjutan. Hasil penelitian menunjukkan penataan dan infrastruktur sebagai kriteria kampus berkelanjutan yang paling banyak diterapkan di Universitas Andalas. Sebaliknya, transportasi diperoleh sebagai kriteria yang paling rendah diterapkan. Usulan perbaikan kemudian dirancang untuk meningkatkan kriteria transportasi yang terdiri atas meningkatkan fasilitas dan infrastruktur transportasi kampus, meningkatkan jadwal bus kampus, mengembangkan program polling car, membatasi area parkir, membatasi kendaraan bermotor, mempromosikan kampanye bersepeda dan berjalan kaki, dan mengembangkan transportasi yang ramah lingkungan. Usulan tersebut diharapkan dapat membantu universitas untuk terus meningkatkan kinerja kampus yang berkelanjutan.Kata kunci: Kampus berkelanjutan, transportasi, UI GreenMetric, universitas  
Usulan Indikator Evaluasi Pemasok dalam Penetapan Bidder List: Studi Kasus Pengadaan Jasa PT. Semen Padang Pri Gustari Akbar; Henmaidi Henmaidi; Elita Amrina
Jurnal Optimasi Sistem Industri Vol. 14 No. 1 (2015): Published in 1st April 2015
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (989.231 KB) | DOI: 10.25077/josi.v14.n1.p39-54.2015

Abstract

Each company will seek to improve performance in order to obtain the optimal results and customer satisfaction. One of the factors that affect the performance of the company is the supplier or vendor, which acts as a supplier of the operational needs of the company consisting of raw materials and spare parts manufacturing equipment. The existence of suppliers is crucial for the production process and the product to be produced. Therefore, it is necessary to a proper selection of suppliers so as to eliminate all risks that would result in losses for the company. PT. Semen Padang is one of the companies involved in the cement industry is one of the members of PT. Cement Indonesia as the Holding Company. Until now both PT. Semen Padang and PT. Cement Indonesia does not have yet a standard method in the selection of suppliers for the procurement process of goods and services. This study aims to design the proposed indicator in the evaluation of suppliers to determine the bidder's list on a tender for the procurement of services in PT. Semen Padang. Based on the literature study, it obtained six criteria i.e: quality, delivery, performance history, price, technical capability, and procedural compliance, which are divided into 13 indicators of performance evaluation. These indicators will be validated by the cement industry. Future studies will design a model of evaluation of suppliers using Analytic Hierarchy Process (AHP) method to determine the bidder's list on a tender for the procurement of services in PT. Semen Padang.  
Analisis Ketidaksesuaian Produk Air Minum dalam Kemasan di PT Amanah Insanillahia Elita Amrina; Nofriani Fajrah
Jurnal Optimasi Sistem Industri Vol. 14 No. 1 (2015): Published in 1st April 2015
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1059.935 KB) | DOI: 10.25077/josi.v14.n1.p99-115.2015

Abstract

Nowadays, the development of industry is increasing very rapidly. It can be known as the high competition between companies. Not only large and international scaled companies, small and medium-sized companies are also facing the same challenges in the global competition. Therefore, the companies need to conduct a quality control to maintain the quality of products produced and to achieve the conformance to specifications of product that has standardized by the company policies in order to improve the customer satisfaction. PT Amanah Insanillahia is a company involved in the bottled water industry. Based on the preliminary study, it shown the quality control only conducted to check the number of defective products produced without further evaluation and analysis. Therefore, there is a need to analyze the data of defective products produced and evaluate the results. The purpose of this study is to analyze the nonconformity product of the bottled water 600 ml brand PRIM-A. The p-chart is used in this research to analyze the number of defective products. Then, the fishbone diagram is used to analyze the causes of defective products. The results show that there is no data out of the control limits and mostly the data near in the central line of the p-chart. Using the fishbone diagram, it concluded that factors of man, machines, materials, methods, and environment are the causes of nonconformity products of the bottled water 600 ml brand PRIM-A. It is hoped this study will beneficial for the company to improve the product quality as well as to increase the customer satisfaction. 
Perancangan Sistem Manajemen Mutu Terintegrasi di Baristand Industri Padang Yudo Purnomo; Nilda Tri Putri; Elita Amrina
Jurnal Optimasi Sistem Industri Vol. 16 No. 2 (2017): Published in October 2017
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.557 KB) | DOI: 10.25077/josi.v16.n2.p80-88.2017

Abstract

Baristand Industri Padang is an agency under control Ministry of Industry of Indonesia which it has a duty to serve the industries involving research activities, standardization and certification. To realize the programs, Baristand Industri Padang implemented a quality management system including ISO 9001, ISO/IEC 17025, ISO/IEC 17065, and KNAPPP 02. Nevertheless, it has been running separately. Therefore, quality of products not only proven by testing the final product, but also needed other evidence as a certificate that ensuring the quality of products. This research aims to design the Quality Management System for Baristand Industri Padang which it was implemented using life cycle methodology. Finding of this study revealed there was integration of ISO 9001, ISO/IEC 17025, ISO/IEC 17065, and KNAPPP 02 in the context of the structure of the process, documents, and organization. In the context of the structure of processes, it obtained four groups of primary process involving management, research and standardization, support, and improvement. Moreover, In terms of documentation, there was three levels of the document such as the document of strategic policy, quality guideline and procedures. While aspects of the organizational structure, the integration of quality management system required to develop the organizational structure that consist of Top Management, Technical Manager, Quality/Management Representative, Researcher and Administrative/Technical Staff. In addition, this study provided an integrated quality management information system including management of quality documents and quality records. Finally, the integrated quality management system and quality management information system has been designed to meet the expectations of the organization.
Desain Portofolio Optimal untuk Keputusan Investasi pada Fase Krisis Keuangan Deddy Saptomo; Insannul Kamil; Elita Amrina; Mego Plamonia
Jurnal Optimasi Sistem Industri Vol. 16 No. 1 (2017): The Improved JOSI is Published in May 2017
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (893.526 KB) | DOI: 10.25077/josi.v16.n1.p68-79.2017

Abstract

This research aims to design optimal portfolio with a case study of stocks listed on the Indonesia Stock Exchange (IDX) that conduct transactions in the period 2011-2015. The sample used were 396 companies listed on nine sectors in BEI. Arbitrage Pricing Theory (APT) method is used to determine the realized return, expected return, and efficient portfolio involving four macroeconomic factors (Stock Price Index (IHSG), interest rate of Indonesian Bank Certificates (SBI), Inflation and Exchange Rate of Rupiah against the US Dollar). Efficient portfolio is formed by 231 undervalued companies. While the optimal portfolio with the Excess Return to Beta (ERB) approach was formed by 42 companies with a ERB value greater than (or equal to) cut-off point (0,1912). Under the uncertainty of the investment climate due to the global financial crisis, the decision to make investments needs to be done carefully and consider various factors, including macroeconomic factors. This research has succeeded in designing an optimal portfolio that can be a guide for investors to determine investment decisions.
Sistem Informasi Pemasaran Biduk Wisata Pulau Berbasis Web Mobile (Studi Kasus di Sungai Pisang, Padang, Sumatera Barat) Elita Amrina; Insannul Kamil; Hadigufri Triha; Ardhian Agung Yulianto
Jurnal Optimasi Sistem Industri Vol. 18 No. 2 (2019): Published in October 2019
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (886.215 KB) | DOI: 10.25077/josi.v18.n2.p142-152.2019

Abstract

The geographical condition of Sungai Pisang Village located on the coastal fringe and not too far from the famous island tourism which potential in West Sumatera becomes an opportunity for the people of Sungai Pisang, especially the fishermen to increase their standard of living. But in reality, the outsiders in the Bungus area are more likely to take advantage of the opportunity because of their location close to the city center. The tourists can only be seen from afar by biduk fishermen of Sungai Pisang. Most tourists prefer to use Tour and Travel services from Bungus area. Biduk fishermen are only bringing few tourists to the island tour even though the price offered is much cheaper. Based on preliminary study, there are problems such as the lack of knowledge of the fisherman on the effective product marketing strategy. So far, there are no marketing tools to promote the transportation services of biduk fisherman to the island tourism in the Sungai Pisang broadly. Therefore, it is necessary to design a marketing information system for island tourism biduk.  The marketing information system is a mobile web-based designed using PHP programming language and supported by the MySQL database. The information marketing system is expected to increase the number of tourists who use the island tourism biduk as an effort to increase the sustainable fishermen's economy.
Co-Authors - Evitayani Afriyastuti Herawati Ahmad Syafruddin Indrapriyatna Alfadhlani Alizar Hasan Brama Nalendra Budi Satria Deddy Saptomo Demi Ramadian Dicky Fatrias Fadhilah Fadhilah Fajri Basyirun Feby Gusti Dendra Fendi Fendi Fitri Suryani H. Prabowo Hadigufri Triha Hary Fandeli Henmaidi Henmaidi Henra Nanang Sukma Heri Prabowo Herman Herman Herman Herman Herman Heru Premana Ika Novia Anggraini iswahyuningsih iswahyuningsih Kamil, Insannul M. Rifaldi Maula Audiana Mego Plamonia Muhammad Nizar Nabila Humaida Nilda Tri Putri Nofriani Fajrah, Nofriani Pri Gustari Akbar Raydian Rafflecio Andromeda Reza Nandika Riska Yolanda Risma Erwi Gusvita Syahro A. Akbar tri astuti Yeggi Darnas Yetty Marlida Yudo Purnomo Yulhan Yulhan Yuli Rodiah Yulianto, Ardhian Agung