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Herni Utami Rahmawati

STIE Satria Purwokerto

Author-ID : 2855875

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALISIS PENGAWASAN KUALITAS PRODUK PADA PERUSAHAAN PAVING BLOCK KETAPANG JAYA PURWOKERTO Herni Utami Rahmawati
Pro Bisnis Vol 3, No 1: Februari (2010)
Publisher : Universitas Amikom Purwokerto

This research is a case study at "Ketapang Jaya" poving block companyPurrrokerto entitled "Produd Sualtty Control Analysis At Ketapang Jaya PavingBlock Company Purwokerto", The aims of research are first to find out the defaultrate of paving block product and then to look for whether there is a diference or notbetween the average of default in finished product of plain six sided paving block andmotives six sided poving block. The proposed hypotheses of research are : (l) Theproduct default happened in plain six sided and motives six sided paving block is stillunder the control limit. (2)There is no significant diffirence between the averageproduct default in plain six sided paving block and motives six sided paving blockAs the result of analysis, it can be concluded that the default rate for plain six sidedpaving block is 5,2496 with the upper control limit (UCL) is 0,1316 and the lowercontrol limit (LCL) is 0 (zero) whereas the default late for motives six sided pavingblock is 6,24% u)ith the upper contol limit (UCL) 0,15I 5 and the lower control limit(LCL) rs 0 (zero). As implication, in order to be able to increase company's productquality, the company has to increase its control on its labors especially indepartments of printing, raw malerial, equipments and the increasing of the role oflabors in realizing the importance of quality standard.

PENANGANAN KELUHAN, KELENGKAPAN FASILITAS DAN GOLONGAN LAYANAN PESERTA SEBAGAI FAKTOR PENENTU KEPUASAN PESERTA ASKES SOSIAL PADA PT. ASKES CABANG BANYUMAS DI ASKES CENTER RSU BANYUMAS Herni Utami Rahmawati; Heri Susilo Widodo
Pro Bisnis Vol 4, No 1: Februari (2011)
Publisher : Universitas Amikom Purwokerto

The research takes the title of ,.The handling of complaint, completeness of facikty, and the service group of heatth insurence .i-f,n^ ai the main factor of thL health insurance social members in pr. aSKES of Banyumas at health"insuranle of laulymas Public Hospital". The goar of this research is for analyzing the impact if handling of complaint, completeness of facility, and tie service gyoup of h"aM insurance members toward the satisfaction of heakh insurance *"ib"ri, ai well as to measure the level of their satisfaction. Related to the problem, this research uses hypotheses. First is the handling of complaint which hai the positive impact toward the health insurance members satisfaction. second is the cimpletenesi to"itiry not the positive impact for health insurance members satisfaction. Third is' the simice group of health insurance members has the positive impact for heahh insurancemembers satisfaction. And the fourth is the level of heatih insurance members whoare ofiicial servant is not more than 83%. As the result of analysis, it can beconc.luded that the handling of complaint has positive and signiJicani impact towardthe health insurance members satisfaction in public hospitil o7 noryui^ becausethe sig value 0.000 < 0.05. The completeness focility has positive impact toward thehealth iwurance members satisfaction with the sig value of 0.000 < 0.05. The servicegroup of healt insurance members has the positive impact toward their satisfactionwith the sig value of 0.038 < 0.05. The level of the health insurence memberssatisfaction who are oficial servant is not more than 83o%. From the conclusion, wecan state that we are able to the increase the health insurance members satisfactionas the corporation's mission, so the corporation should give the best service, that isnever different the handling of complaint as the health insurance service for healthinsurance members according to their group

Analisis Kualitas Produk, Harga Dan Brand Awareness Terhadap Keputusan Pembelian Produk Kopi Di Restoran Cepat Saji Mccafe Sutrisno Sutrisno; Syailendra Reza Irwansyah; Alfi Rochmi; Teguh Setiawan Wibowo; Herni Utami Rahmawati
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 3 No. 6 (2022): MSEJ : Management Studies and Entrepreneurship Journal
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v3i6.1302

Penelitian ini bertujuan untuk mengetahui pengaruh brand awareness, kualitas produk dan harga terhadap keputusan pembelian kopi McCafe. Jenispenelitian ini menggunakan metode kuantitatif yang diolah menggunakan SPSS versi 20. Pengambilan data pada penelitian ini menggunakanmetode non-probability sampling dengan penyebaran kuisioner sebagai alat untuk pengambilan data. Penelitian ini menggunakan 160 respondendengan kriteria mengetahui serta mengkonsumsi McCafe dan berusia paling sedikit 17 tahun. Hasil dari uji hipotesis menunjukan bahwa variabelbrand awareness berpengaruh terhadap keputusan pembelian dengan nilai signifikan 0,011 < 0,05, variabel kualitas produk berpengaruh terhadapkeputusan pembelian dengan nilai signifikan 0,001 < 0,05, variabel harga berpengaruh terhadap keputusan pembelian dengan nilai signifikan 0,001< 0,05 serta variabel brand credibility dan brand attitude secara bersama-sama berpengaruh terhadap minat beli dengan nilaifhitung > ftabel atau63.509 >2,66. Kata kunci: brand awareness, kualitas produk, harga, keputusan pembelian

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