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All Journal JURSIMA (Jurnal Sistem Informasi dan Manajemen)
Dwi Januarita
Sekolah Tinggi Teknologi Telematika Telkom
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Library & Information Science

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PENGUKURAN KUALITAS SISTEM INFORMASI AKADEMIK IGRACIAS MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA Siregar, Eben Haezer; Januarita, Dwi; Wiguna, Citra
JURSIMA (Jurnal Sistem Informasi dan Manajemen) Vol 9 No 2 (2021): Jursima Vol. 9 No. 2, Agustus Tahun 2021
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer GICI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v9i2.250

Abstract

Academic information system has an important role for an educational institution, in addition to providing academic services, its presence can increase the advantage to compete with other universities. IT Telkom Purwokerto has an academic information system, namely igracias which is used for student academic purposes. The development of the igracias information system needs to be done to improve the quality of the IT Telkom Purwokerto igracias information system. This study uses the Webqual 4.0 method which consists of 3 variables, namely usability, information quality, service interaction quality and Importance Performance Analysis as well as data collection using a questionnaire that results in the calculation of the gap value with the highest average being -0.37 on the service interaction quality and service interaction quality variables. The lowest average gap value is -0.35 on the information quality variable and the overall conformity average value is 0.905. Based on the results of these calculations indicate that the quality of the igracias information system is still not appropriate or meets user expectations so that improvements and developments are needed by the management. Keywords: Quality Analysis, WebQual 4.0, Importance Performance Analysis
Co-Authors Arief Hendra Saptadi Eko Puji Utomo Fauzan Romadlon Novi Ika Atikah Siregar, Eben Haezer Teduh Dirgahayu, Teduh Tenia Wahyuningrum Wiguna, Citra