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All Journal SPEKTRUM INDUSTRI
Berliana Annisa Dery
Institut Teknologi Nasional Bandung
Industrial & Manufacturing Engineering

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IMPLEMENTASI LEAN HEALTHCARE UNTUK MENGIDENTIFIKASI DAN MEMINIMASI WASTE DI INSTALASI RAWAT JALAN RSAI BANDUNG Lisye Fitria; Berliana Annisa Dery; Hendro Prassetiyo
Spektrum Industri Vol 17, No 2: Oktober 2019
Publisher : Universitas Ahmad Dahlan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (601.003 KB) | DOI: 10.12928/si.v17i2.13921

Abstract

Lean healthcare is one way to identify and minimize waste in every service process at the outpatient installation of Al Islam Bandung Hospital (RSAI). Patients must wait more than 2 hours to get service. The tools used for the implementation of lean healthcare are current state mapping, value assessment, and Failure Modes and Effects Analysis (FMEA). The results showed that the wastage waiting category was a critical waste. Proposed improvements are expected to reduce waiting time for general patient services 65.438%, BPJS Health patients 70.632%, and contracting patients 70.921%.
Co-Authors Hendro Prassetiyo Lisye Fitria