Mohammad Syafril Nusyirwan
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PERSEPSI KEPUASAN PASIEN PADA KUALITAS PELAYANAN DI RUMAH SAKIT GIGI DAN MULUT UNIVERSITAS MUHAMMADIYAH YOGYAKARTA Inna Sholihati Embrik; Siti Dyah Handayani; Mohammad Syafril Nusyirwan
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 2, No 1 (2013): January
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v2i1.957

Abstract

Dental Hospital, University of Muhammadiyah Yogyakarta is a teaching hospital whose role is a Muhammadiyah unit businesses engaged in the service sector. In dealing with the increasing level of competitions among hospitals, the hospital is always competing to attract that customers to keep loyal to choose the service given. The quality of health care is a factor that can increase patient satisfaction. The quality of service is the totality of the rorm of the characteritics of the goods or service that show the ability to satisfy customer need, both obvious and hidden. Objective of the research To investigate the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta. The study is quantitative research. The sample used as many as 100 people. The research instrument used was questionnaire. The analysis of the data is by using descriptive statistical analysis, factor analysis, and differenting test (t-test and anova). The results showed that patient satisfaction perceptions of the quality of service in terms of five dimensions expressing great satisfaction by 77% and 23% expressed satisfaction. The dimensional factor of direct evidence (tangible) is the most important factor that can increase patient satisfaction. Conclusion, the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta consisting of  tangibility, empathy, reliability, assurance, and responsiveness showed that the level of  satisfaction is in the high category (very satisfied). Keyword: Perception, Patient satisfaction, Quality of service
EVALUASI SIKAP PASIEN RAWAT INAP KELAS I DAN VIP/VVIP TERHADAP RUMAH SAKIT MUHAMMADIYAH SRUWENG ratih ayuningtiyas; Susanto Susanto; Mohammad Syafril Nusyirwan
Jurnal Keperawatan Abdurrab Vol 1 No 2 (2018): Vol 1 No 2 Januari 2018
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (399.335 KB)

Abstract

INTISARI Latar Belakang: Rumah Sakit (RS) Muhammadiyah Sruweng adalah merupakan Rumah Sakit swasta milik Persyarikatan Muhammadiyah yang terletak di Kabupaten Kebumen Jawa Tengah yang saat ini sedang giat-giatnya mengembangkan diri. Bed Occupation Rate (BOR) selama tahun 2008 dan 2009 berkisar antara 71,72% sampai 78,82%. Meskipun berdasarkan indikator layanan inap kinerja RS Muhammadiyah Sruweng sudah tergolong baik, tetapi tetap perlu dilakukan evaluasi terhadap sikap pasien, terutama pasien kelas I dan VIP/VVIP karena pada dasarnya mereka memiliki kemampuan untuk memilih RS lainnya sebagai tempat perawatan kesehatan mereka. Tujuan penelitian: Mengetahui sikap pasien terhadap RS Muhammadiyah Sruweng melalui atribut-atribut yang melekat pada kelas I dan VIP/VVIP Metode: Jenis penelitian adalah penelitian deskriptif dengan pendekatan kuantitatif dan kualitatif. Populasi adalah seluruh pasien rawat inap kelas I dan VIP/VVIP di Rumah Sakit Muhammadiyah Sruweng yang memenuhi kriteria inklusi. Besar sampel yang didapat sebanyak 100 orang. Desain pengambilan sampel adalah purposive sampling. Analisis sikap dengan menggunakan Model Sikap Fishbein. Hasil: Hasil penelitian menunjukkan bahwa pasien kelas I dan VIP/VVIP memiliki nilai sikap 140,05 sedangkan nilai tertinggi untuk sikap adalah 175,00. Kemudian nilai sikap dari atribut-atribut yang berperan secara dominan dari yang tertinggi ke terendah adalah pelayanan yang islami (21,76), lokasi yang strategis (21,30), pelayanan yang ramah (20,07), kamar yang bersih (19,71), fasilitas pelayanan kesehatan yang memadai (19,62), bangunan RS yang nyaman (19,40) dan penanganan yang cepat (18,19). Kesimpulan: Pasien rawat inap kelas I dan VIP/VVIP memiliki sikap positif terhadap RS Muhammadiyah Sruweng Kata Kunci: Sikap Pasien, Rumah Sakit Muhammadiyah Sruweng ABSTRACT Background: Muhammadiyah Hospital of Sruweng is a privately owned by Persyarikatan Muhammadiyah Kebumen that located in Central Java which is currently being actively to develop themselves. Bed Occupation Rate (BOR) during 2008 and 2009 ranged from 71.72% to 78.82%. Although based on performance indicators of inpatient services Muhammadiyah Hospital of Sruweng was classified as good, but the attitude of patients still needs to be evaluated, especially inpatients in class I and VIP / VVIP because basically they have the ability to choose another hospital as a place of their health care. Objective: Knowing the attitude of patients towards the Muhammadiyah Hospital of Sruweng through the attributes inherent in the class I and VIP / VVIP Methods: This type of research is descriptive research with quantitative and qualitative approaches. The population was all inpatient class I and VIP / VVIP at Muhammadiyah Hospital Sruweng who met the inclusion criteria. Large samples are obtained as many as 100 people. Sampling design was purposive sampling. Analysis of attitudes using Fishbein Attitude Model. Results: Results showed that attitudes score of inpatients in class I and VIP / VVIP is 140.05, while the maximal scores for attitude is 175.00. Then the value of the attitude of the attributes that contribute dominantly from highest to lowest is the ministry of Islamic (21.76), a strategic location (21.30), friendly service (20.07), cleanliness of rooms (19, 71), adequate health care facilities (19.62), a comfortable building of hospital (19.40) and rapid handling (18,19). Conclusion: Inpatients of class I and VIP / VVIP have a positive attitude towards the Muhammadiyah Hospital of Sruweng Keywords: Patient Attitudes, Muhammadiyah Hospital of Sruweng