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PENGARUH KUALITAS PELAYANAN MELALUI KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA PT BPR SARASWATI EKABUMI Febriyanti, Dewa Ayu Putu; Mitariani, Ni Wayan Eka; Imbayani, I Gusti Ayu
JUIMA : JURNAL ILMU MANAJEMEN Vol 8 No 1 (2018): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (120.583 KB) | DOI: 10.36733/juima.v8i1.42

Abstract

The rural banks industry occupies a very important role in the economic sector, especially in supporting the development of small and medium enterprises. The more intense competition among rural banks, the services that rural banks provide must be more optimal so that the company is able to win the competition. The purpose of this study is to determine the effect of service quality on customer satisfaction and loyalty at PT BPR Saraswati Ekabumi in Badung regency. Respondents in this research are credit, deposit and savings customers in BPR Saraswati Ekabumi. The number of respondents in this study was determined 124 respondents by using accidental sampling technique.This study uses Partial Least Square (PLS) analysis with the help of Smart PLS 3.0 program.The results of this study indicate that: 1) the quality of service has a positive and significant impact on customer satisfaction, 2) satisfaction has positive and significant effect on customer loyalty, 3) service quality has positive and significant influence to customer loyalty.
PENGARUH GREEN PRODUCT DAN SOCIAL MEDIA MARKETING TERHADAP KEPUTUSAN PEMBELIAN PRODUK PADA PT. SENSATIA BOTANICALS Okadiani, Ni Luh Bayu; Mitariani, Ni Wayan Eka; Imbayani, I Gusti Ayu
JUIMA : JURNAL ILMU MANAJEMEN Vol 9 No 1 (2019): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (456.021 KB) | DOI: 10.36733/juima.v9i1.473

Abstract

Green product is a product that is not harmful to humans and the environment, not wasteful of resources, does not produce excessive waste and involves cruelty to animals, green products must consider environmental aspects in the product life cycle so as to minimize negative impacts on nature. Whereas social media marketing is one form of marketing using social media to market a product, service, brand or issue by utilizing audiences who participate in social media, so that later it will produce purchasing decisions. In this study using a non probability sampling method with a number of 100 respondents. The results of this study found that green products have a positive and signifcant effect on purchasing decisions at PT. Sensatia Botanicals with the regression value of the green product variable is 0.614.5), while social media marketing has no signicant effect on purchasing decisions at PT. Sensatia Botanicals.
ANALISIS PERBANDINGAN PENGGUNAAN HEDGINGANTARA FORWARD CONTRACT DENGAN CURRENCY SWAP UNTUK MEMINIMASI RISIKO FOREIGN EXCHANGE Ni Wayan Eka Mitariani; IB Panji Sedana; Ida Bagus Badjra
Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Volume 7 Nomor 1 Tahun 2013
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (110.486 KB)

Abstract

This study aims is to identifying the differences between using forward contract hedging or currencyswap hedging. Paired Sample T-Test were used to answer the problems and to test the hypothesis. The findings showthat without paying attention to the time value of money, currency swap hedging generated higher income value than forward contract hedging, whereas by paying attention to the time value of money, forwardcontracthedging generated higher income value than currency swap hedging. Significant differences were foundas far as the use of forward contract hedging and currency swap hedging are concerned, both by paying or noattention to the time value of money.
PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP KEPUTUSAN PENGGUNA JASA KREDIT PADA PT BPR SENTRAL EKONOMI NUSANTARA DI DENPASAR I Komang Sudarpa Galung; Ni Wayan Eka Mitariani; I Gusti Ayu Imbayani
VALUES Vol. 1 No. 1 (2019): VALUES
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Dalam era perdagangan bebas semakin berkembangnya kegiatan ekonomi, maka perusahaan menghadapi persaingan yang sangat ketat. Untuk memenangkan persaingan ketatnya persaingan dalam industri perbankan, maka harus dilakukan adanya startegi yang tepat untuk meningkatkan jumlah pengguna jasa kredit. Begitu pula kebutuhan masyarakat sebagai pengguna jasa kredit semakin meningkat baik untuk keperluan konsumtif, untuk investasi maupun untuk usaha produktif. Tujuan penelitian adalah untuk mengetahui pengaruh kualitas pelayanan terhadap pengguna jasa kredit dan untuk mengetahui pengaruh promosi terhadap pengguna jasa kredit pada PT. BPR Sentral Ekonomi Nusantara Denpasar. Jumlah sampel dalam penelitian ini sebanyak 78 responden dan penentuan sampel dengan metode purposive sampling. Teknik analisis yang digunakan adalah regresi linier berganda, korelasi, determinasi, uji F dan uji t. Hasil analisis menunjukkan kualitas pelayanan dan promosi berpengaruh positif dan signifikan terhadap keputusan pengguna kredit pada PT. BPR Sentral Ekonomi Nusantara Denpasar secara parsial.
PENGARUH PERSEPSI HARGA DAN LOKASI TERHADAP KEPUTUSAN BERBELANJA DI WS MART BARITO I Wayan Febri Pardana; Ni Wayan Eka Mitariani
VALUES Vol. 1 No. 1 (2019): VALUES
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Penelitian ini bertujuan untuk mengetahui: (1) pengaruh persepsi harga terhadap keputusan berbelanja di WS Mart Barito, dan ke (2) pengaruh lokasi terhadap keputusan berbelanja di WS Mart Barito.Penelitian ini merupakan penelitian kuantitatif dengan metode survei. Populasi dalam penelitian ini adalah seluruh konsumen yang berbelanja di WS Mart Barito.Teknik pengambilan sempel menggunakan metode purposive sampling dengan jumlah sampel sebanyak 100 orang.Teknik pengumpulan data menggunakan kuisioner yang telah di uji validitas dengan realibilitasnya. Teknik analisis data yang di gunakan untuk menjawab hipotesis adalah regresi berganda.Hasil penelitian ini menunjukkan bahwa: (1) persepsi harga berpengaruh positif terhadap keputusan berbelanja di buktikan dari nilai t hitung sebesar 5,785 dengan nilai signifikasinya sebesar 0,000< 0,05: dengan koefisien regresi sebesar 0.274. ke (2) lokasi berpengaruh positif terhadap keputusan berbelanja dibuktikan dari nilai t hitung sebesar 2,264 dengan nilai signifikasi sebesar 0,015 < 0,05 dan koefisien regresi sebesar 0,263, dan yang ke (3) persepsi harga dan lokasi secara simultan berpengaruh terhadap keputusan berbelanja, di buktikan dengan nilai F hitung sebesar 27,626 dengan signifikasi sebesar 0,000 < 0,05.
Biased Behavior and Stock Investment Decisions of Investors in Bali, Indonesia Agus Wahyudi Salasa Gama; Ni Putu Yeni Astiti; Ni Wayan Eka Mitariani
Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan Volume 17 Nomor 2 Tahun 2023
Publisher : Faculty of Economics and Business Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MATRIK:JMBK.2023.v17.i02.p02

Abstract

Investment decisions are often affected by irrational behavioral factors that cause improper logical analysis. Herding and overconfidence are two behaviors that lead to biased decision-making, specifically regarding investment. Therefore, this study aimed to test the effect of herding and overconfidence on investment decisions moderated by financial knowledge and attitude. Using a sample of 267 stock investors, the test was conducted with PLS-SEM. The results showed that overconfidence positively influences individuals' investment decisions, while herding has no effect. Financial knowledge and attitude were found not to moderate this effect but could act as predictor variables with a significant positive impact on investment decisions. Keywords: Herding; Financial Knowledge; Financial Attitude; Financial Behavior Overconfidence.