Setya Haksama
Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya

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Pengukuran Kinerja Rawat Inap Berdasarkan Perspektif Balanced Scorecard Yangga Dzikrin Nur; Setya Haksama
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 1 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.672 KB) | DOI: 10.20473/jaki.v4i1.2016.67-76

Abstract

The 3rd class of inpatient ward in Surya Medika Gresik Hospital had an ideal Bed Occupancy Rate. This  rate also had been decreased since 2014. This study is aimed to assess the performance of the 3rd class of inpatient ward based on Balanced Scorecard. This is a descriptive observational study with cross sectional design. Respondents are Chief Inpatient, Head of the Division of Finance and Family Patients. The results of scoring showed that the are only two perspectives that show a positive performance. The learning and growth perspective has 0.9 which means good performance. The internal business process perspective has 1.6 that categorized as very poor performance. The customer focus perspective has 0.25 that categorized as poor performance. The last perspective, financial perspective, valued 0.05 which is good performance. This study suggest to employing cleaning service, making and socialization of Standard Operating Procedure, making the scheme service flow, improving discipline of doctor, holding service quality training, also increasing the intensity  of monitoring and evaluation .Keywords: balanced scorecard, performance assessment, scoring
Penerapan Theory of Constraint pada Kepuasan Kerja Karyawan Rumah Sakit Mata Undaan Surabaya Selviana Putri Larasati; Setya Haksama
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (169.239 KB) | DOI: 10.20473/jaki.v4i2.2016.155-162

Abstract

The level of job satisfaction in Undaan Eye Hospital had fluctuating trend since 2012 to 2015. The level of job satisfaction in 2015 was 77,80% that had not reached the target of 80%. The aim of this study was to analize job satisfaction using theory of constraint in Undaan Eye Hospital. This study was an cross sectional observational study. The sample size of this study were 57 employee which were selected using simple random sampling technique (α = 0.05).Health insurance was found as constraint in organizational factor with constraint value of 129. Not only helath insurrance but also career development was found as constraint in organizational factor with constraint value of 132. In the other hand, atmosphere of workplace was found as constraint in work environment with caonstraint value of 141. It can be concluded that efforts should be made to improve employee job satisfaction in Undaan Eye Hospital is to pay attention to health insurance, career development, and workplace atmosphere.Keywords:constraint, job satisfaction, theory of constraint
Analisis Fungsi Manajemen Logistik di Badan Pemberdayaan Masyarakat dan Keluarga Berencana Kota Surabaya Paramita Boni Lestari; Setya Haksama
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 5 No. 1 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (98.854 KB) | DOI: 10.20473/jaki.v5i1.2017.1-10

Abstract

Board of Community Empowerment and Family Planning has the main task in a family planning and family welfare program.Logistics management was very importance to support that program. There were 17.020 syringes whichexpired but have not been destroyed in 2016. Author wanted to examine the logistics management function in Bapemas and KB. The variables were logistics planning, budgeting, procurement, receiption, storage, distribution, and elimination.The samples were two warehouse logistics officers.Data collection techniqueswere observation and indepth interview.Requirements planning used the formula of average usage per month multiplied by 3 or 24. The procurement process was done by request to BKKBN Province.Budgeting wasderived from two sources. The sources werestate and local fund. Reception and distribution process was appropriate with technical manual book. Storage facilities reached 94.1% of the BBKBN Centerstandard.While the general provisions saving reached 100%. Eliminating logistics had not done since 2012. The recording process used the forms and books that have been standardized by National BKKBN office.Monitoring started from receipt, storage and distribution. That was done by Province BKKBN office.The conclusion of this research was the Implementation of all functions in accordance with the standards.Keywords: logistics management function, family planning, distribution, procurement