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All Journal Jurnal Administrasi Kesehatan Indonesia Jurnal Medika Hutama
Alissa Sita Pertiwi
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Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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IMPLEMENTATION OF THEORY OF CONSTRAINT ON WAITING TIME OF PRESCRIPTION SERVICE Alissa Sita Pertiwi; Thinni Nurul Rochmah
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 7 No. 1 (2019)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (582.25 KB) | DOI: 10.20473/jaki.v7i1.2019.1-8

Abstract

Background: Medical services provided within the Indonesian National Health Insurance programme or Jaminan Kesehatan Nasional (JKN) have been continuously improving for the past several years. One of them is pharmaceutical service in the Pharmacy Store for JKN patients at one hospital with the highest number of visitors in Surabaya. However, one preliminary study points out that patient waiting time for prescription services in the Pharmacy Store for JKN patients is longer than the national standard.Aim: This study aims to investigate the causes for such delay in prescription services as one of pharmaceutical services in the Pharmacy Store for JKN patients at one hospital in Surabaya.Methods: This is an observational descriptive research with a reference to the Theory of Constraints. The research was conducted from August 2017 to February 2018. The data were obtained from observations, interviews with one pharmacist and four pharmacy technicians, and waiting time for prescription service.  Results: The study finds that the longer waiting time is caused by inefficient division of jobs and workers and the lack of worker’s discipline to work on time. The behaviors and habits of pharmacist and pharmacy technicians in drug preparation greatly affect patient waiting time, since the services still highly depend on manual human labor.Conclusions: Patient experience in prescription drug services is significantly influenced by the time spent waiting for the service provider. This study provides useful insights about constraint identification in pharmaceutical services, especially waiting time.Keywords: Pharmaceutical service, Theory of Constraints, Patient waiting time.
Pengelolaan Pendanaan Kegiatan Pemberian Makanan Tambahan Balita pada Pelayanan Posyandu KIA Desa Kalidesel Alissa Sita Pertiwi
Jurnal Medika Hutama Vol. 3 No. 01 Oktober (2021): Jurnal Medika Hutama
Publisher : Yayasan Pendidikan Medika Indonesia

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Abstract

Financial management of Posyandu is essential, including supplementary feeding for the under-5 child. The problems that could occur were lack of financial management skills, as well as Posyandu cadres' limited knowledge. This study aims to explore the fund management for supplementary feeding activities at Kalidesel Village in 2018-2020. This study used a qualitative method with a case study approach. The location of the study was Kalidesel Village, Watumalang, Wonosobo. Research results obtained were the Posyandu staff could utilize 3 different sources of funds flexibly. In addition, the implementation of the supplementary feeding in 2 different Posyandu resulted in differences in the division of cadre tasks and the type of supplementary food provided. The reporting activity was not carried out by the midwive and cadres. Posyandu managers, both midwives and cadres, should receive training in managing, recording and reporting program funds. This is because fund management is very important to maintain the continuity and sustainability of a health program.
Co-Authors Thinni Nurul Rochmah