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All Journal JURIKOM (Jurnal Riset Komputer) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI JPM: JURNAL PENGABDIAN MASYARAKAT Bulletin of Computer Science Research Journal of Informatics Management and Information Technology Journal of Social Responsibility Projects by Higher Education Forum KLIK: Kajian Ilmiah Informatika dan Komputer
Eva Zuraidah
Universitas Nusa Mandiri, Jakarta
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Implementasi Digital Receptionist berbasis Web dan Android Besus Maula Sulthon; Eva Zuraidah
Journal of Computer System and Informatics (JoSYC) Vol 3 No 1 (2021): November 2021
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josyc.v3i1.947

Abstract

Along with the rapid development of Information Technology and its wide application to various aspects or fields of business, information technology has also been widely used by industry or other organizations. Its utilization aims to facilitate users and provide efficiency in a business field in carrying out its activities. The situation of the coronavirus pandemic demands that we optimally not come into contact with other people or keep our distance. From the facts, many companies or offices still carry out manual receptions using receptionist services which will result in guests having to change their identities to get office access, and the high level of information technology facilities and infrastructure is not matched by the awareness of the Indonesian people to use them optimally. From these problems, the researcher proposes research as an alternative solution in the form of designing web and Android application systems to replace the receptionist function or what is called Digital Receptionist using a structured approach, Design Method, PHP, and MYSQL with web and android based application development. The results achieved are expected to be able to avoid touching hands or keep a distance and increase the efficiency and effectiveness of the guest reception process. The conclusion obtained is that with this Digital Receptionist system, besides being able to increase the efficiency and effectiveness of the guest reception process and avoid touching hands or keeping a distance
Rancang Bangun Sistem E-Recruitment Karyawan Pada Intrack Market Services Sdn Bhd Guntur Hertanto; Eva Zuraidah
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 2 No. 4 (2022): RESOLUSI Maret 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v2i4.322

Abstract

The Covid-19 outbreak in our country has forced the acceleration of the digitalization era to avoid crowd in many ways, including the recruitment of new employee in targeted countrys. Besides that, Business expansion must continue, therefore looking for potential employees according to the company's competence is very necessary. The previous recruitment system by sending application files directly or by an e-mail followed with face-to-face interview was very difficult due to limited mobility during this pandemic. An e-recruitment system that can be accessed via the internet is expected to be a solution because applicants only need to send via website anywhere anytime and for companies they can do the screening from anywhere. The author starts with the assessment phase of previous research and then makes several UML such as use case diagrams, activity diagrams, deployment diagrams, component diagrams, class diagrams, and sequence diagrams. The author use the RAD method which emphasizes saving time on processing so that it can be immediately implemented using the PHP programming language assisted with framework Laravel and MySQL for the database. After that, do testing with Black Box Testing and prove that the e-recruitment system is able to run well as a company tool in getting employees by minimizing time and cost and being a place for storing applicant files efficiently as expected.
Sistem Penunjang Keputusan Pemilihan Supplier Terbaik Dengan Metode Analythical Hierarchy Process Pada PT. Konten Indomedia Pratama Rahma Putri Rizqika; Eva Zuraidah
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 2 No. 4 (2022): RESOLUSI Maret 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v2i4.326

Abstract

Decision making is basically a form of choosing from a variety of alternatives that may be chosen. Before choosing these alternatives, accurate data is needed for making a decision. If the data entered is inaccurate, the calculation process can result in inappropriate results so that the resulting alternative decision is inaccurate and precise. For a good supplier selection process, a system is needed, so that the selected results are more accurate and precise. The system used is the analytical hierarchy process (AHP) method. Data was collected by means of interviews, observations and literature studies. From these results, the ranking values ??for suppliers are obtained, including: Doungguan Ageless Health Industrial Co.,Ltd ranks 1st with a value of (20.9%), Mediatech.id ranks 2nd with a value of (17.3%) , Huizhou Xiao'ou Technologhy Co., Ltd is in 3rd place with a score of (14%), Purelizer Official Shop is in 4th place with a score of 10.3%, Healicom Medical Equipment Co.,Ltd is in 5th place with a score of (8.60%), Beiqi Industry Development Co.,Ltd ranks 6th with a value of 7.8%, OULI Group (HK) LIMITIED ranks 7th with a value of (6.1%), Medsinglong Global Group Co.,Ltd ranks 8th with a score of (5.8%), P Hangzhou Clongene Biotech Co.,Ltd Hangzhou Clongene Biotech Co.,Ltd ranks 9th with a value of 5.10% and the last Shenzhen UV Green Technology Co., Ltd ranked 10th with a value ( 4.1%). Data processing is carried out using one of the MCDM (Multi Criteria Decision Making) methods, namely the Analytical Hierarchy Process (AHP) method, with the result that the supplier Doungguan Ageless Health Industrial Co., Ltd. was determined as the best supplier.
Aplikasi Sistem Informasi Pelayanan Masyarakat Rukun Tetangga 02 Kelurahan Kalibaruberbasis Website Wahyudin Wahyudin; Fredy Rizqi Maulana; Mohammad Faisol; Yolanda Yolanda; Eva Zuraidah
JPM: Jurnal Pengabdian Masyarakat Vol. 2 No. 1 (2021): Juli 2021
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Every member of the community, especially those in the neighborhood area 002, Kalibaru Village, expects a letter of introduction to the neighborhood that can be obtained quickly and accurately. However, until now it has not materialized because it is still using a manual system such as writing on a piece of paper. Often when residents want to take care of the Cover Letter, it must take days, because the schedule of the Head of the Neighborhood Association is not always at home. The purpose of this community service outreach activity is to improve the service quality of the neighborhood Cover Letter for the community who need it. The specific target of this community service counseling is the creation of a website-based Cover Letter service system and this letter-making system can be implemented directly for the surrounding community. Based on the results of this community service outreach activity, it can be concluded that the website-based application system for the Neighborhood Association Letter is an effective and efficient administrative service solution for the community. Because this system can overcome community problems in making the Cover Letter, that is, without having to meet face-to-face with the Head of the Neighborhood Association and also not waiting for the cover letter to be made. Without realizing it, there are also weaknesses of this system. Such as the decline in the socialization of the Head of the Neighborhood Association because the residents can make an Introduction Letter without having to meet directly with the Head of the Neighborhood Association.
Pemanfaatan Aplikasi Google Formulir Sebagai Sistem Informasi Untuk Pendataan Pada Kader PKK Kelurahan Ragunan Jakarta Selatan Eko Setia Budi Eko; Abdul Rahman Kadafi; Eva Zuraidah; Chaerul Bachri; Ipin Sugiyarto; Fitriyani Pramitasari; Afika Kurnia Dewi; Ade Sutrisna; Mochammad Randika; Budi Setiyanto
JPM: Jurnal Pengabdian Masyarakat Vol. 2 No. 2 (2021): November 2021
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jpm.v2i2.303

Abstract

Karang Taruna is a social organization as a forum and means of developing every member of the community that grows and develops on the basis of awareness and social responsibility from and for the community, especially the younger generation in the region, especially engaged in social welfare efforts. Meanwhile, Karang Taruna membership, hereinafter referred to as Karang Taruna Community, is every member of the community aged 13 (thirteen) years to 45 (forty five) years who resides in the village/kelurahan. Limited understanding of the management of Google Formulas for data collection information systems in the PKK Cadre, Ragunan Village, South Jakarta. Therefore, Nusa Mandiri University carried out Community Service in the form of training on the Use of Google Form Applications at the PKK Cadre of Ragunan Village in South Jakarta. With this training, it can help PKK cadres in Ragunan, South Jakarta in using the Google Form application. After the group is formed, one person is appointed who has the responsibility as chairman. This socialization aims to introduce one of the google doc facilities, namely the google form which can facilitate reporting of activities that have been carried out by the dasawisma of Ragunan village. The result of the implementation of this community service activity is that participants in the activity acquire new knowledge in using Google Forms
Peningkatan Pemahaman Karyawan Dalam Penggunaan Excel Untuk Pengelolaan Inventory Sanwani Sanwani; Eko Setia Budi; Eva Zuraidah; Ade Priyatna; Besus Maulana Sulthon
Journal of Social Responsibility Projects by Higher Education Forum Vol 2 No 1 (2021): Juli 2021
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.754 KB)

Abstract

The obligations to each university as described in the Tridharma of Higher Education are education, research, and community service. One form of this obligation at the Nusa Mandiri School of Information and Computer Management (STMIK) is to carry out community service. This is carried out in relation to the concern of every institution or institution engaged in education by following technological developments and advances. This time, community service was carried out at PT. Jaya Persada Indonesia or JPI is a company that was founded with a spirit of togetherness, seeing opportunities for the development of its property and human resources, so the company is currently focusing on the business area carried out by PT. Jaya Persada Indonesia is a Property Developer, Property Agency (JPI Propertindo). Limited understanding of the Microsoft Excel program for office inventory, therefore the Nusa Mandiri College of Information and Computer Management conducted Community Service in the form of Excel Training Workshop Training for Inventory kator at PT. Jaya Persada Indonesia (PT. JPI) in East Jakarta. With this training, it can help management in managing inventory activities at PT. Jaya Persada Indonesia (PT. JPI).
Analisa Kualitas Layanan Aplikasi Mobile Banking pada Nasabah Bjb Cabang Tangerang Menggunakan Metode Servqual Ageng Agti Prihatiningrum; Eva Zuraidah
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (468.775 KB) | DOI: 10.47065/josh.v3i4.1653

Abstract

Service quality is an important factor in competitive advantage in a company. The importance of service quality can help companies differentiate themselves from other companies. It can be seen that in the BJB bank mobile banking application service, there are still complaints and customer dissatisfaction, because there is still frequent maintenance on the BJB Mobile application, causing customer transactions to be disrupted and transaction failures. In addition to this, during the complaint process when a failed transaction occurs, the response given by the Bank must go through a lengthy process. The purpose of this study was to measure the quality of service that affects the level of customer satisfaction with the servqual method. Measurement of patient satisfaction was done by looking for samples with the Slovin method and obtained 98 respondents. Measurement of the level of customer satisfaction on the 5 dimensions of service quality of service, namely tangible, reliability, responsiveness, assurance, and empathy, and the average result of the gap between reality and customer expectations is -0.10. The gaps are grouped based on attributes using an IPA (Importance Performance Analysis) diagram with Tangible dimension results with a gap value of -0.11, Reliability with a gap value of -0.02, Responsiveness with a gap value of -0.06, Assurance with a gap of -0.01, and Empathy with a gap value of -0.31.
Perancangan Sistem Informasi Manajemen Dokumen Pada Kelurahan Keagungan Muhammad Achirudin; Eva Zuraidah
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 2 No. 6 (2022): RESOLUSI Juli 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v2i6.375

Abstract

Letters are a bridge of understanding and communication tools for one person and another. In Kelurahan Keagungan, document management has not been done computerized. The process will experience obstacles such as a lot of paper required. This relates to the security of the letter or information stored because if it is not managed properly the paper can be damaged or lost. The purpose of this research is to build a website-based document management information system. Before creating a system, the author makes several UML diagrams such as Use Case Diagrams, Activity Diagrams, Class Sequence Diagrams, Component Diagrams and Deployment Diagrams. The development method used is the RAD (Rapid Application Development) model where the software development process model is classified as a multilevel technique. This method emphasizes a short, concise and fast development cycle. This information system uses the PHP and MYSQL programming languages ??as its database. This information system was created to make it easier for each incoming and outgoing mail data search quickly, and a solution for the Keagungan Village who needs a web-based information system that can speed up the work in archiving incoming and outgoing letters.
Analisa Kualitas Layanan Pendaftaran Pasien Secara Online Pada RS Mekar Sari Bekasi Menggunakan Metode Servqual Amalia Vernanda; Eva Zuraidah
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 2 No. 6 (2022): RESOLUSI Juli 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v2i6.378

Abstract

Good service quality is the main priority expected by patients or customers for the services to be received, and these virtues are used to meet the expectations of patients or customers. The problems that occur at the Mekar Sari Hospital Bekasi in online are not optimal due to the application of the Hidoku application used. The purpose of this study was to measure the quality of service that affects the level of patient or customer satisfaction with the servqual method. Measurement of patient satisfaction was done by looking for samples with the solving and obtaining 100 respondents. Measuring the level of patient satisfaction on the 5 dimensions of service quality service, namely reliability, responsiveness, assurance, tangible, and empathy and the results obtained are gaps or gaps in patient perceptions and expectations of -0160. From these gaps, they are grouped based on the IPA (Importance Performance Analysis) with the results that most must be maintained, namely the empathy -0.133, service attributes of Mekar Sari Hospital Bekasi which must be maintained by employees in understanding patient needs, assurance -0.155 including service attributes regarding data in online, reliability -0.157 attributes where the Hidoku application can be relied on by patients, responsiveness -0.175 attributes of online patient registration services that are responsive in answering patient questions and complaints, to dimensions that must be improved, namely the tangible (direct evidence). -0.180 service attributes in improving the quality of both offline and online for patients.
Analisa Kualitas Layanan Web Pendaftaran Online Pada MI Satria Menggunakan Metode Servqual Nurul Fitri Amalia; Eva Zuraidah
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 2 No. 6 (2022): RESOLUSI Juli 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v2i6.420

Abstract

The problem raised in this study is whether the use of online new student admission information systems at MI SATRIA DKI Jakarta has an effect on user satisfaction. PPDB Online is still poorly understood by prospective students because of the complicated registration system process and the lack of knowledge in the IT field for prospective students who want to register. The problems that arise because of concerns about the difficulty of registering are aimed at knowing and analyzing the effect of service quality consisting of reliability, responsiveness, assurance, empathy, and tangible variables on user satisfaction. From the calculation results, the GAP value is obtained based on the ranking, namely, responsiveness, ranking 1, GAP value -1.95, reliability ranking 2 with GAP value -1.92, assurance ranking 3 with GAP value -1.86, ranking 4 empathy with GAP value -1, 83, ranked 5 tangible with a GAP value of -1.51. The method is by analyzing the gap between the expected service variable and the perceived service. Importance Performance Analysis and 5 dimensions of service quality consist of tangibles, reliability, responsiveness, assurance, and empathy. And in the implementation problem in quadrant 1 the quality of service is still said to be low and must be improved. The effect of user satisfaction when viewed from the IPA diagram, there are the most attributes in quadrant 2, namely the quality of website services that have been fulfilled and must be maintained, but when viewed from user satisfaction from the five dimensions of service quality there is a gap between expectations and the reality of the services received with a value of less than 1, it can be said that it is still not optimal in user satisfaction.
Co-Authors Abdul Rahman Kadafi Ade Priyatna Ade Priyatna Ade Sutrisna Afika Kurnia Dewi Ageng Agti Prihatiningrum Agung Primahadi Asta Alby Sukmana Amalia Vernanda Annisa Rahmadiah Aprilia Warat Arifin Budyanto Besus Maula Sulthon Besus Maulana Sulthon Budi Setiyanto Chaerul Bachri Damar Nugraha Eko Setia Budi Eko Setia Budi Eko Setia Budi Eko Eko Setia Setia Budi Esa Listian Habib Esra Novalina Panjaitan Filipus Nanda Kurniawan Fitriyani Pramitasari Fredy Rizqi Maulana Guntur Hertanto Herliansyah Herliansyah Ipin Sugiyarto Istiana Wahidah Jodi Setiawan M. Irfandi Matius Agustinus Meyti Lestari Mochammad Randika Mohamad Rifandi Akbar Mohammad Faisol Muchlis Imam Santoso Muhammad Achirudin Mustafia Mustafia Nurul Fitri Amalia Prista Eriyanti Putra Ariyanto Rahma Putri Rizqika Retno Widianingsih Ristia Sekar Ayu Nur Afifah Rizky Maulana Ambya Ruth Handayani Said Ahmadi Sanwani Sanwani Sanwani Sindi Dwi Wahyuni Siti Indriane Maebari Siti Indriane Maebari Tri Sentia Wahyu Muslimin Wahyudin Wahyudin Yesi Damaryanti Yolanda Yolanda Yuliana Trisna Yuliani Kartika Sasqia Putri