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Peran Penting SERVQUAL Dalam Peningkatan Kepuasan Konsumen di PT Auto Finance Pematangsiantar Poltak Pardamean Simarmata; Hengki Mangiring Parulian Simarmata; Doris Yolanda Saragih
Jurnal Akuntansi Dan Manajemen Indonesia (JAMIN) Vol 4 No 1 (2022)
Publisher : SEKOLAH TINGGI AKUNTANSI DAN MANAJEMEN INDONESIA (STAMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55622/jamin.v4i1.443

Abstract

Non-bank financial institutions such as leasing need to provide the best service to consumers. In the midst of high competition between financial institutions and banks, PT Bussan Auto Finance Pematangsiantar must understand the competitive strategy by using a customer service strategy. This study aims to determine the effect of SERVQUAL on consumer satisfaction at PT Auto Finance Pematangsiantar. The sample used in this study was 98 people with a non-probability sampling technique with the slovin model. The primary data collected was then processed using SPSS software. The data were tested with validity, reliability and normality tests. Then a hypothesis test was conducted to determine whether there was a significant effect and a determinant coefficient test was conducted to determine the magnitude of the influence between variables. The results showed that there was a significant positive effect between service quality and customer satisfaction of 76.5% while the remaining 23.5% was influenced by other variables. To develop this research, other variables such as marketing mix and customer relationship management can be used.
Sosialisasi Dampak Covid-19 Terhadap Kesehatan di UPTD Puskesmas BP Nauli Kecamatan Siantar Marihat Hengki Simarmata; Nancy Florida Siagian; Doris Yolanda Saragih; Poltak Pardamean Simarmata; Andy Wijaya; Sisca
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 1 No. 2: Mei 2022
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pandemi Covid-19 yang melanda dunia khususnya Indonesia telah mengubah tatanan hidup manusia. Di awal masa pandemi Covid-19, setiap hari ada ratusan korban berjatuhan dan membuat ketakutan dimana-mana. Sampai sekarang vaksin telah dilakukan namun belum mampu mengatasi Covid-19. Oleh karena itu masyarakat diminta untuk tetap menjaga kesehatan dan mengikuti protokol kesehatan yang telah di imbau oleh Pemerintah Indonesia. Pencegahan penyebaran virus Covid-19 telah dilakukan dengan melakukan Lock down, Sosial Distancing, Physical Distancing dan penerapan Pembatasan Sosial Skala Besar (PSBB). Pemerintah Indonesia melakukan beberapa kebijakan seperti Instruksi Presiden Republik Indonesia untuk Work From Home (WFH) bekerja dari rumah. Bekerja dari rumah atau work from home yang dilaksanakan saat ini merupakan tindak lanjut atas imbauan Presiden Joko Widodo. Politeknik Bisnis Indonesia dan Sekolah Tinggi Akuntansi dan Manajemen Indonesia merupakan Perguruan Tinggi di Kota Pematangsiantar mengambil bagian dalam pengabdian masyarakat dalam penuntasan penyebaran Covid-19.
Implementation of Preference Selection Index Method in Decision Support System for Selecting School Inventory Users Doris Yolanda Saragih; Kalvin Sinaga
Journal of Computer Networks, Architecture and High Performance Computing Vol. 2 No. 2 (2020): Computer Networks, Architecture and High Performance Computing
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/cnahpc.v2i2.931

Abstract

This study aims to solve the problem of using a limited inventory of supporting media for learning at SD 096782 Tumorang Huta Dua Tumorang school, Gunung Maligas District, Simalungun Regency. The limitations of school inventories in the use of instructional media must be distributed to teachers so that they can be used in teaching. Therefore, the difficulty of distributing school inventory was overcome by implementing a decision support system using the Preference Selection Index (PSI) method. This method uses 6 criteria consisting of: years of service, behavior, performance, attendance, responsibility, and last education. The results of the application of the DSS with the PSI method obtained alternatives that are priority recommendations for school inventory users. The recommendation results obtained from the application of the DSS with the PSI method are Teacher_3 alternative with a final value of 0.8506. The second alternative is Teacher_01 with a final score of 0.8190 and the third alternative is Teacher_07 with a final score of 0.7846.
THE STUDENTS’ DIFFICULTIES IN USING ENGLISH INTONATION AT BUSINESS INDONESIA MURNI SADAR POLYTECHNIC Doris Yolanda Saragih; Hengki Mangiring P Simarmata
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 2 No 1 (2019)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (450.797 KB) | DOI: 10.37600/ekbi.v2i1.89

Abstract

This thesis is about the students’ difficulties in using English intonation. To research this subject the writer formulates the problem as follow: What are the students’ difficulties in using English intonation? It focuses on the students’ intonation in reading a dialogue, which consists of positive statement, negative statement, w-h question, and yes-no question.To answer the problem above, this thesis follows some theories, namely: Allen (1954), Haycraft (1971), Jones (1979), and Roach (2000). The research design is qualitative research. The subjects of this study are the students of Business Indonesia Murni Sadar Polytechnic, and the object is the student’s intonation. The technique of collecting data follows audio method or what is called recorded voice data. The data is analyzed by drawing the terminal contour of students’ intonation.This research discovers that there are four difficulties of students in using English intonation, namely: (1). difficulty in using correct juncture, (2). difficulty in using rising intonation for the first clause and falling intonation for the second clause in a compound sentence, (3). difficulty in using falling intonation for w-h question and rising intonation for yes-no question, and (4). difficulty in determining pitch and stress of a syllable. This research finding recommends both teacher and students to take responsibility in overcoming those difficulties. An English teacher should teach his beginner students the using of intonation and its function in every kinds of sentence. Since there is an imitation process in learning intonation, a teacher should be able to detect a falling intonation from a rising intonation in his own voice as well as in a student’s. The success of learning does not only depend on the teacher but also involves the students’ awareness to learn English.
PENGARUH DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DI PT BRIDGESTONE PONDOK BANDAR JAMBU KABUPATEN SIMALUNGUN Hengki Mangiring Parulian Simarmata; Doris Yolanda Saragih; Nora Januarti Panjaitan
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 4 No 1 (2021)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v4i1.248

Abstract

Work discipline can improve company progress. This study aims to determine the influence of employee work discipline on employee performance at PT Bridgestone Pondok Bandar Jambu, Simalungun Regency. This research is a quantitative study using all employees as the sample. Data collection techniques is done by distributing questionnaires, observation, and documentation. The results of the data were obtained by using SPSS, the data were tested by validity test, reliability test, Kolmogorov-Smirnov test, normality test, and simple linear analysis. From the research results, there is a significant positive effect of work discipline on employee performance where the magnitude of the influence of the discipline variable is 51.6% while the remaining 48.4 % is influenced by other variables that are not examined in this study such as work environment variables, leadership style, and others.
HOTS QUESTION ON STUDENTS’ WRITING ABILITY IN REPORT TEXT AT BUSINESS MURNI SADAR POLYTECNIC Doris Yolanda Saragih; Poltak Pardamean Simarmata
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 3 No 2 (2020)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v3i2.194

Abstract

This research was about applying HOTS question on students’ writing ability in report text at Business Murni Sadar Polytechnic , which the problem of this research was “What extent to the students’ writing ability in report text by applying HOTS question at Business Murni Sadar Polytechnic ?” and the objective of this research was to find out the extent of students’ writing ability in report text by applying high order thinking skill (HOTS) question at Business Murni Sadar Polytechnic. The method that used in this research was quantitative research design. The population of this research was students of Business Murni Sadar Polytechnic Population of this research were 100 students. The sample of this research were 60 students with divided into 30 students as experimental class and 30 students of as control class. The analysis of this research showed that the mean score of pre- test of the experimental group was 53, 566 and control group was 54, 1. The mean of post-test of the experimental group was 82, 066 and control group was 67, 033. Testing hypothesis showed that t-test (4,0003) was higher than t-table (1,671) at level of significant 5% for two tailed test. It meant that applying HOTS Question on students’ writing ability in report text gave a good contribution. Based on the result, it can be seen that the students’ writing ability in report text increased. It meant that there was an extent (improvement) of students’ writing ability in report text by applying HOTS Question at Business Murni Sadar Polytechnic.
KUALITAS PELAYANAN KANTOR KECAMATAN TERHADAP KEPUASAN MASYARAKAT DOLOK BATU NANGGAR DI KABUPATEN SIMALUNGUN Poltak Pardamean Simarmata; Hengki Mangiring Parulian Simarmata; Doris Yolanda Saragih
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 3 No 1 (2020)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v3i1.119

Abstract

Service quality is one of the most important in government services because society will give good value from the services of their community. The purpose of this study was to determine the magnitude of the influence of the quality of public services on community satisfaction in Simalungun district, This study used a qualitative method and the data was collected by using questioner and observation method . The sample is using 100 samples with random sampling. The data collected then tested the validity and reliability and then analyzed using linear analysis using SPSS. From this study, it can be seen that there is a positive and significant influence on service satisfaction in the Dolok Batu Nanggar sub-district of 53.8% while 46.2% is influenced by other variables not examined in this study. For further research can be develoedp using relationship management or loyalty variable.
Pengaruh Lingkungan Kerja dan Motivasi Terhadap Kinerja Aparatur Sipil Negara di Lingkungan Kantor Walikota Pematangsiantar hengki mangiring parulian simarmata; Doris Yolanda Saragih; Poltak Pardamean Simarmata
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 1 No 2 (2018)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (496.139 KB) | DOI: 10.37600/ekbi.v1i2.68

Abstract

This research aims to analyze the influence of environment and working motivation on employee performance of Pematangsiantar mayor's office. The research method use quantitative. The sample of the research is 100 people by using purposive sampling. The data were tested with validity and reliability test with SPSS. The data analysis with multiple linear regression method.The result statistic showed the influence of environment and work motivation on employee performance are positif significant with R Square 78.1%. The 21.9% influenced by other factor outside of the variabel.
PERANAN KINERJA PERANGKAT DESA TERHADAP PENINGKATAN PENDAPATAN PETANI KOPI DESA PARSAORAN SIBISA Firinta Togatorop; Doris Yolanda Saragih
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 2 No 2 (2019)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (519.705 KB) | DOI: 10.37600/ekbi.v2i2.107

Abstract

One of the spearheads of the local government system is the village government which consists of village officials that work together and touch each other and deal directly with the community. This research was conducted in the village of Parsaoran Sibisa, Ajibata District, Toba Samosir Regency. The background of this research is that the village of Parsaoran Sibisa is one of the priority areas for research where there are differences in productivity of coffee yields in the villages of Parsaoran Sibisa and Motung where the coffee yields of Motung Village are much better and the villagers are able to process coffee and marketing coffee yields well while the village of Parsaoran Sibisa has not been able to even though the two villages are still one district. This study aims to determine and analyze the role of the Village Apparatus in an effort to increase the income of coffee farmers who are approximately 75% of the total population of Parsaoran Sibisa village are farmers coffee as well as knowing the factors that drive and hinder village officials in empowering the community in the village of Parsaoran Sibisa, Ajibata District, Toba Samosir Regency.
PENINGKATAN KUALITAS LAYANAN UNTUK KEPUASAN PELANGGAN HOTEL hengki mangiring parulian simarmata; Doris Yolanda Saragih; Nora Januarti Panjaitan
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 1 No 1 (2018)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (885.147 KB) | DOI: 10.37600/ekbi.v1i1.44

Abstract

The rapid development of hotel business in Pematangsiantar be an opportunity as well as challenges that must be faced by Sapadia Hotel. As a company which engaged in services, service quality becomes the key factor of success in the competition. The objective of the study is to find out the influence of service quality toward customer satisfaction at Pematangsiantar Sapadia hotel. The data collection method i is by using questionnaire and observation method, the sample of the research is 100 people by using random sampling. The dimensions to measure services namely assurance, tangibles, reliability, responsiveness, and emphaty. The data were tested with validity and reliability tests and processed with SPSS and the data analysis method which is used namely linear regression test method. The findings indicate that there are a positive and significant relationship between service quality and customer satisfaction by using R Square 58, 9% while the rest 41,1% influenced by other factors not examined in this study. For further research development can be used using other variables such as brand and loyalty.