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Eko Nurmianto
Institut Teknologi Sepuluh Nopember
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APLIKASI ERGONOMI PADA PEMBUATAN STANDAR HARD COMPETENCY Nurmianto, Eko; Ningdyah, Widha Kusuma
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscentia Vol 1 No 2 Februari 2009
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (83.896 KB) | DOI: 10.34151/technoscientia.v1i2.394

Abstract

This paper describes the ergonomic application and the determination of stan-dardized working systems hard competency at PT Atak Otomotif Indometal by using Be-havioural Event Interview (BEI) methods and on the spot direct observation. The standard is made as the reference in determining employee minimum performance. By using standardized hard competency already made and weighted using Expert Choice 9.0 Software, furthermore it has to be evaluated towards employee competency to recognize the gap between the standardized and the real competency. Final results show that the average employee comptency is still below at value 2.8 out of 5 based on Panggabean and Walter scale which means their competency tends to fulfill the employer expectation but it needs to be improved. Besides it has approved theory of Nurmianto and Terbit (20-02) who have found that competence is influenced by four factors i.e training, education, working experience, skills which finally conclude that skills is the most influencing factor among other factors towards competency.
PERANCANGAN MODEL PENGUKURAN KINERJA CORPORATE SOCIAL RESPONSIBILITY PADA PENGEMBANGAN BISNIS UKM PADA PT.YTL JAWA TIMUR Nurmianto, Eko; Wessiani, Naning Aranti; Munawaroh, Maidatul
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia Vol 4 No 2 Februari 2012
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.013 KB) | DOI: 10.34151/technoscientia.v4i2.504

Abstract

Sustainable CSR in SME business development within industry is as an important challenge which could not be postponed. Performance measurement method of Performance Prism used to measure the Performance of CSR on SME business development at PT.YTL Jawa Timur. Performance Prism is one of an integrated methods which consist of all aspects,i.e; stakeholder satisfaction, contribution, strategy, process and capability. Performance measurement design is also supported by several method such as Analytic Hierarchy Process (AHP), scoring system with Objective Matrix (OMAX) and Traffic Light System (TLS). The design of CSR Performance measurement in SME business development at PT YTL Jawa Timur with Performance Prism resulted in 37 key Performance indicator (KPI), among others 13 KPI on stakeholder community, 10 KPI on stakeholder KLUCIL, 8 KPI on stakeholder instructur and 6 KPI on stakeholder regulator. From the calculating of Performance measurement using OMAX represent that Performance of CSR in SME business development is 6.72 which means that CSR Performance on SME business development has not optimal yet.
EVALUASI PELAYANAN KUALITAS AGENCY BANK “X” DI SURABAYA Nurmianto, Eko; Trisunarno, Lantip; Sudjono, Hary
JURNAL TEKNOLOGI TECHNOSCIENTIA Academia Ista Vol 12 No 01 Agustus 2007
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (128.29 KB) | DOI: 10.34151/technoscientia.v0i0.1982

Abstract

Research objective is to determine difference between customer’s expectation towards service quality and management perception on customer expectation. Research advantages (1) to obtain clear information on customers’ expectation and perception as well as to improve its service quality, and (2) to know the problem inside the agency. Methodology Customer Questionnaires consist of 4 parts, Part I: 8 qualitatif question (customer demography), Part II : 17 Customer Perception Questions, Part III : 17 Customer Expectation Questions, Part IV: Open Question for Weighted Importance of 5 SERVQUAL dimension. Management Questionnaires consist of 3 parts, Part I : 4 questions (management demography and working duration), Part II : 17 customer perception questions, management on customer expectation towards service execution, Part III : Open Question for Weighted Importance of 5 SERVQUAL dimension. Data Analysis Methodology: Descriptive, Cluster, Discriminant, and Dependency Analysis, SERVQUAL Analisis on Gap 5 and Gap 1. Results : Gap 1 cluster 1 require improvement on variable 5 (service always free from errors), for cluster 2 on variable 10 (if error occur then agency would fix). Gap 5 cluster 1 needs improvement variable 5 (service always free from errors), variable 8 (service always suit to the promises), variable 9 (customer complaint would be honestly responsed), and variable 11 (hospitality of agency Bank staff), for cluster 2 on variable 17 (sympathy agency staff). Based on Importance-Performance Graph, variable which is need to be fixed on cluster 1 is variable 8 (service always suit to the promises). Cluster 2 variable which is need is variable 8 (service always suit to the promises) and variable 10 ((if error occur then agency would fix).
PERUMUSAN STRATEGI KEMITRAAN MENGGUNAKAN METODE AHP DAN SWOT (Studi Kasus pada Kemitraan PT. INKA dengan Industri Kecil Menengah di Wilayah Karesidenan Madiun) Nurmianto, Eko; Nasution, Arman Hakim; Syafar, Syafril
Jurnal Teknik Industri Vol 6, No 1 (2004): JUNE 2004
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (57.535 KB) | DOI: 10.9744/jti.6.1.pp. 47-60

Abstract

Research on Partnership strategy between PT. INKA and SMI (Small Medium Industry) conducted using Analytical Hierarchy Process (AHP) and SWOT Analysis. Problem statement: (1) Type of criteria required to build Partnership Strategy (2) How to formulate Partnership Strategy between them. Results: (1) Performance of partnership model as follows : effectivity, profesionalism, supervisory, controlship, financial, development potency, and birocration procedure. (2) Weighted criteria effectivity 0.354, profesionalism 0.24, birocration procedure 0.159, supervisory 0.104, controlship 0.068, development potency 0.045, and financial 0.031. Model 2 (proposed) is a partnership model on partnership development between PT. INKA and SMI with the management of Financial Management Council (Badan Pengelola Dana BUMN). Abstract in Bahasa Indonesia : Perumusan strategi kemitraan PT. INKA dan Industri Kecil Menengah diteliti menggunakan AHP dan SWOT. Permasalahan adalah kriteria-kriteria yang dibutuhkan dalam menyusun dan merumuskan strategi kemitraan antara PT. INKA dan industri kecil binaan. Hasil penelitian (1) Penilaian kinerja dari model kemitraan terdapat beberapa kriteria yang digunakan yaitu: efektivitas, profesionalitas, pembinaan, pengawasan, modal, potensi pengembangan, dan prosedur birokrasi. (2) Bobot kriteria: efektivitas 0.354, profesionalitas 0.24, prosedur birokrasi 0.159, pembinaan 0.104, pengawasan 0.068, potensi pengembangan 0.045, dan modal 0.031. Model 2 (usulan) adalah model kemitraan yang memfokuskan pengembangan kemitraan antara PT. INKA dan IKM dengan pengelolaan yang lebih profesional dengan adanya Badan Pengelola Dana BUMN yang bersifat mandiri. Kata kunci: Perumusan strategi, AHP, SWOT, Model kemitraan BUMN-IKM.
PERANCANGAN PENILAIAN KINERJA KARYAWAN BERDASARKAN KOMPETENSI SPENCER DENGAN METODE ANALYTICAL HIERARCHY PROCESS(Studi Kasus di Sub Dinas Pengairan Dinas Pekerjaan Umum Kota Probolinggo) Nurmianto, Eko; Siswanto, Nurhadi
Jurnal Teknik Industri Vol 8, No 1 (2006): JUNE 2006
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (96.271 KB) | DOI: 10.9744/jti.8.1.pp. 40-53

Abstract

In this research, Worker Performance Appraisal System has been conducted in the Public Worker Council Probolinggo. This research especially conducted in the Sub Public Worker for Low Level Workers, i.e. Contract Workers. So far incentive in this institution was not given based on their performance, but based on the community agreement. Therefore, the worker performance appraisal system was designed based on the competency, namely the Spencer competency. For that purpose the Spencer appraisal Dimension has been integrated to DP3 (Daftar Penilaian Pelaksanaan Pekerjaan) and to the Competencies for the Executive Leadership Development. The results on those criterias were processed using the Expert Choice Software. The weight for the managerial skill is 0.200 and for the technical one is 0.800. Type of managerial skill is indicated by the competency criteria, i.e, discipline, serving, achievement, proactive and commitment to organization. The weights of each criterion are 0.318, 0.289, 0.151, 0.140, 0.102, respectively. On the other hand, Technical skills indicated by competency criteria are leadership and cooperation. Their weights are 0.500, 0.500, respectively. It can be concluded that, the accurate incentive system is an insentive system, based on profit share. This share is given according to the performance appraisal of each worker. Abstract in Bahasa Indonesia : Penelitian ini membahas tentang sistem penilaian kinerja karyawan yang dilakukan di Dinas Pekerjaan Umum Kota Probolinggo, khususnya Sub Dinas Pengairan untuk karyawan level bawah (karyawan kontrak). Selama ini pemberian insentif di Sub Dinas tersebut tidak didasarkan atas kinerja karyawan tetapi atas dasar kebersamaan/ gotong royong. Untuk meningkatkannya dirancang sistem penilaian kinerja karyawan berbasis kompetensi, khususnya kompetensi Spencer. Dimensi penilaian Spencer diintegrasikan dengan DP3 dan Competencies for Executive Leadership Development. Kriteria diolah dengan Software Expert Choice. Hasilnya bobot kemampuan karyawan kontrak terbagi atas: kemampuan manajerial (0.200) dan kemampuan teknik (0.800). Kemampuan manajerial terdiri dari: disiplin (0.318), melayani (0.289), berprestasi (0.151), proaktif (0.140), dan komitmen pada organisasi (0.102). Sedangkan kemampuan teknis terdiri dari: memimpin (0.500) dan kerjasama (0.500). Dari penelitian tersebut sistem insentif yang tepat adalah sistem insentif pembagian laba, dimana insentif yang diterima berdasarkan pada peningkatan kinerja karyawan. Kata kunci: penilaian kinerja karyawan, kompetensi, insentif, analytical hierarchy process.
ORGANISATIONAL DESIGN FOR CHANGING BUSINESS ENVIRONMENTAL: IMPLEMENTASI SERVQUAL PADA KUALITAS LAYANAN PELANGGAN ( Studi Kosus: Operator Telepon Seluler Perusohoon Telekomunikosi di Jowo Timur) Nurmianto, Eko; Supriyanto, Hari; Yuliarto, Kris
JURNAL BISNIS STRATEGI Vol 5, No 3 (2000): Juli
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (660.918 KB) | DOI: 10.14710/jbs.5.3.12-22

Abstract

Di masa kritis ekonomi saat ini lingkungan bisnis mengalami perubahan, jumlah pelanggan telepon seluler dapat menurun. Oleh karena itu, kualitas pelayanan yang baik merupakon solusi yang paling tepat bagi perusahaan untuk mempertahankan pelanggannya (customer retention). Kemampuan perusahaan untuk menangkap keinginan konsumen dan memuaskannya menjadl hal yang mutlak diperlukan.Penelitian ini bertujuan untuk mengenal pelanggan sebaik mungkin, mengetahui apa yang diinginkannya dan sejauh mana pelayanan yang telah diberikan sehingga muncul strategi peningkatan kualitas pelayanan yang mengarah pada reformasi bisnis di bidang industri jasa.Metode pendekatan yang digunakan adalah Dimentions of Service Qualify (Zeithami, 1990). Pengambilandata dilakukan di dua kantor pelayanan yattu Surabaya dan Malang. Pengolahan data yang dilakukan adalah pembentukan segmen pelanggan berdasarkan besar tagihan (billing) dengan menggunakan metode K-Mean Cluster, pendefinisian profit pelanggan dengan menggunakan metode Crosstab, perhitungan tingkat harapan, persepsi layanan dan persepsi kualitas pelayanan dengan menggunakan Statistik Deskriptif, penentuan variabel-variabel yang diperbaiki dengan Customer Windows. Hasil yang diperoleh dalam penelitian ini adalah rekomendasi strategi reformasi bisnis yang mengarah pada prioritas peningkatan / perbaikan variabel-variabel kualitas pelayanan yaitu surat kabar, beli kartu Hallo langsung kring, tepat jumlah tagihan, tepat waktu kirim tagihan, mudah menghubungi perusahaan, kejelasan kejernihan suara, brosur atau majalah, mudah dapat info tagihan, bebas gangguan saat bicara dan menu fasilitas dalam telepon seluler (Surabaya) sedangkan untuk Malang, yang harus dibenahi adalah muslk kantor, surat kabar, kejelasan kejernihan suara, luas ruangan, salam ketika bertemu pelanggan, penataan ruangan, sebut nama pelanggan saat kontak, mudoh menghubungi perusahaan, garansi kartu Hallo, tepat waktu kirim tagihan, beli kartu Hallo langsung Kring, dan pilihan kalimat blocking.
APLIKASI ERGONOMI PADA PEMBUATAN STANDAR HARD COMPETENCY Nurmianto, Eko; Ningdyah, Widha Kusuma
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscentia Vol 1 No 2 Februari 2009
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v1i2.394

Abstract

This paper describes the ergonomic application and the determination of stan-dardized working systems hard competency at PT Atak Otomotif Indometal by using Be-havioural Event Interview (BEI) methods and on the spot direct observation. The standard is made as the reference in determining employee minimum performance. By using standardized hard competency already made and weighted using Expert Choice 9.0 Software, furthermore it has to be evaluated towards employee competency to recognize the gap between the standardized and the real competency. Final results show that the average employee comptency is still below at value 2.8 out of 5 based on Panggabean and Walter scale which means their competency tends to fulfill the employer expectation but it needs to be improved. Besides it has approved theory of Nurmianto and Terbit (20-02) who have found that competence is influenced by four factors i.e training, education, working experience, skills which finally conclude that skills is the most influencing factor among other factors towards competency.
PERANCANGAN MODEL PENGUKURAN KINERJA CORPORATE SOCIAL RESPONSIBILITY PADA PENGEMBANGAN BISNIS UKM PADA PT.YTL JAWA TIMUR Nurmianto, Eko; Wessiani, Naning Aranti; Munawaroh, Maidatul
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia Vol 4 No 2 Februari 2012
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v4i2.504

Abstract

Sustainable CSR in SME business development within industry is as an important challenge which could not be postponed. Performance measurement method of Performance Prism used to measure the Performance of CSR on SME business development at PT.YTL Jawa Timur. Performance Prism is one of an integrated methods which consist of all aspects,i.e; stakeholder satisfaction, contribution, strategy, process and capability. Performance measurement design is also supported by several method such as Analytic Hierarchy Process (AHP), scoring system with Objective Matrix (OMAX) and Traffic Light System (TLS). The design of CSR Performance measurement in SME business development at PT YTL Jawa Timur with Performance Prism resulted in 37 key Performance indicator (KPI), among others 13 KPI on stakeholder community, 10 KPI on stakeholder KLUCIL, 8 KPI on stakeholder instructur and 6 KPI on stakeholder regulator. From the calculating of Performance measurement using OMAX represent that Performance of CSR in SME business development is 6.72 which means that CSR Performance on SME business development has not optimal yet.
EVALUASI PELAYANAN KUALITAS AGENCY BANK “X” DI SURABAYA Nurmianto, Eko; Trisunarno, Lantip; Sudjono, Hary
JURNAL TEKNOLOGI TECHNOSCIENTIA Academia Ista Vol 12 No 01 Agustus 2007
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v0i0.1982

Abstract

Research objective is to determine difference between customer’s expectation towards service quality and management perception on customer expectation. Research advantages (1) to obtain clear information on customers’ expectation and perception as well as to improve its service quality, and (2) to know the problem inside the agency. Methodology Customer Questionnaires consist of 4 parts, Part I: 8 qualitatif question (customer demography), Part II : 17 Customer Perception Questions, Part III : 17 Customer Expectation Questions, Part IV: Open Question for Weighted Importance of 5 SERVQUAL dimension. Management Questionnaires consist of 3 parts, Part I : 4 questions (management demography and working duration), Part II : 17 customer perception questions, management on customer expectation towards service execution, Part III : Open Question for Weighted Importance of 5 SERVQUAL dimension. Data Analysis Methodology: Descriptive, Cluster, Discriminant, and Dependency Analysis, SERVQUAL Analisis on Gap 5 and Gap 1. Results : Gap 1 cluster 1 require improvement on variable 5 (service always free from errors), for cluster 2 on variable 10 (if error occur then agency would fix). Gap 5 cluster 1 needs improvement variable 5 (service always free from errors), variable 8 (service always suit to the promises), variable 9 (customer complaint would be honestly responsed), and variable 11 (hospitality of agency Bank staff), for cluster 2 on variable 17 (sympathy agency staff). Based on Importance-Performance Graph, variable which is need to be fixed on cluster 1 is variable 8 (service always suit to the promises). Cluster 2 variable which is need is variable 8 (service always suit to the promises) and variable 10 ((if error occur then agency would fix).
Co-Authors Agus Raikhani, Agus Arman Hakim Nasution Hari Supriyanto Hary Sudjono Lantip Trisunarno Muhammad Zainul Arifin Munawaroh, Maidatul Munawaroh, Maidatul Naning Aranti Wessiani Ningdyah, Widha Kusuma Ningdyah, Widha Kusuma Nurhadi Siswanto Sari, Linda Ratna Syafril Syafar Yuliarto, Kris