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All Journal Jurnal Teknik Industri JURNAL BISNIS STRATEGI Jurnal technoscientia JURNAL TEKNOLOGI TECHNOSCIENTIA
Eko Nurmianto
Institut Teknologi Sepuluh Nopember
Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering

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Journal : JURNAL TEKNOLOGI TECHNOSCIENTIA

 1 
APLIKASI ERGONOMI PADA PEMBUATAN STANDAR HARD COMPETENCY Nurmianto, Eko; Ningdyah, Widha Kusuma
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscentia Vol 1 No 2 Februari 2009
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v1i2.394

Abstract

This paper describes the ergonomic application and the determination of stan-dardized working systems hard competency at PT Atak Otomotif Indometal by using Be-havioural Event Interview (BEI) methods and on the spot direct observation. The standard is made as the reference in determining employee minimum performance. By using standardized hard competency already made and weighted using Expert Choice 9.0 Software, furthermore it has to be evaluated towards employee competency to recognize the gap between the standardized and the real competency. Final results show that the average employee comptency is still below at value 2.8 out of 5 based on Panggabean and Walter scale which means their competency tends to fulfill the employer expectation but it needs to be improved. Besides it has approved theory of Nurmianto and Terbit (20-02) who have found that competence is influenced by four factors i.e training, education, working experience, skills which finally conclude that skills is the most influencing factor among other factors towards competency.
PERANCANGAN MODEL PENGUKURAN KINERJA CORPORATE SOCIAL RESPONSIBILITY PADA PENGEMBANGAN BISNIS UKM PADA PT.YTL JAWA TIMUR Nurmianto, Eko; Wessiani, Naning Aranti; Munawaroh, Maidatul
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia Vol 4 No 2 Februari 2012
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v4i2.504

Abstract

Sustainable CSR in SME business development within industry is as an important challenge which could not be postponed. Performance measurement method of Performance Prism used to measure the Performance of CSR on SME business development at PT.YTL Jawa Timur. Performance Prism is one of an integrated methods which consist of all aspects,i.e; stakeholder satisfaction, contribution, strategy, process and capability. Performance measurement design is also supported by several method such as Analytic Hierarchy Process (AHP), scoring system with Objective Matrix (OMAX) and Traffic Light System (TLS). The design of CSR Performance measurement in SME business development at PT YTL Jawa Timur with Performance Prism resulted in 37 key Performance indicator (KPI), among others 13 KPI on stakeholder community, 10 KPI on stakeholder KLUCIL, 8 KPI on stakeholder instructur and 6 KPI on stakeholder regulator. From the calculating of Performance measurement using OMAX represent that Performance of CSR in SME business development is 6.72 which means that CSR Performance on SME business development has not optimal yet.
EVALUASI PELAYANAN KUALITAS AGENCY BANK “X” DI SURABAYA Nurmianto, Eko; Trisunarno, Lantip; Sudjono, Hary
JURNAL TEKNOLOGI TECHNOSCIENTIA Academia Ista Vol 12 No 01 Agustus 2007
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v0i0.1982

Abstract

Research objective is to determine difference between customer’s expectation towards service quality and management perception on customer expectation. Research advantages (1) to obtain clear information on customers’ expectation and perception as well as to improve its service quality, and (2) to know the problem inside the agency. Methodology Customer Questionnaires consist of 4 parts, Part I: 8 qualitatif question (customer demography), Part II : 17 Customer Perception Questions, Part III : 17 Customer Expectation Questions, Part IV: Open Question for Weighted Importance of 5 SERVQUAL dimension. Management Questionnaires consist of 3 parts, Part I : 4 questions (management demography and working duration), Part II : 17 customer perception questions, management on customer expectation towards service execution, Part III : Open Question for Weighted Importance of 5 SERVQUAL dimension. Data Analysis Methodology: Descriptive, Cluster, Discriminant, and Dependency Analysis, SERVQUAL Analisis on Gap 5 and Gap 1. Results : Gap 1 cluster 1 require improvement on variable 5 (service always free from errors), for cluster 2 on variable 10 (if error occur then agency would fix). Gap 5 cluster 1 needs improvement variable 5 (service always free from errors), variable 8 (service always suit to the promises), variable 9 (customer complaint would be honestly responsed), and variable 11 (hospitality of agency Bank staff), for cluster 2 on variable 17 (sympathy agency staff). Based on Importance-Performance Graph, variable which is need to be fixed on cluster 1 is variable 8 (service always suit to the promises). Cluster 2 variable which is need is variable 8 (service always suit to the promises) and variable 10 ((if error occur then agency would fix).
Co-Authors Agus Raikhani, Agus Arman Hakim Nasution Hari Supriyanto Hary Sudjono Lantip Trisunarno Muhammad Zainul Arifin Munawaroh, Maidatul Munawaroh, Maidatul Naning Aranti Wessiani Ningdyah, Widha Kusuma Ningdyah, Widha Kusuma Nurhadi Siswanto Sari, Linda Ratna Syafril Syafar Yuliarto, Kris