Siswandi Siswandi
Politeknik LP3I Jakarta

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. QUICKEST COURIER NETWORK WORLDWIDE JAKARTA SELATAN Siswandi Siswandi
JURNAL LENTERA BISNIS Vol 1, No 1 (2012): JURNAL LENTERA BISNIS
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v1i1.144

Abstract

Marketing is a king. It is a slogan for a marketer. the effect of good service has significant corralation. By distributing 30 questioners at 5 regions in Jabodetabek. 20 questions which the writer has distributed for each variable consists of 10 questions about the quality of servive and 10 questions about customer satisfaction. From analysis result coeffecient corralation product moment, it will influence the quality of service to customer satisfaction. It shows corralation (r) 0.62, it means relation between the quality of service (variable x) and customer satisfaction (variable y) has strong relation and positive determinant (r)2 39,44%. It means the effect of the quality of serviceTo the customer satisfaction is 39,44%, maenwhile 61,56% is influenced by facilities and other factors. Kata Kunci  : Pelayanan Prima mempengaruhi kepuasan pelanggan
MENGUKUR KINERJA KEUANGAN PERUSAHAAN DENGAN PENDEKATAN ANALISA BALANCE SCORECARD (STUDI KASUS PADA PT X JAKARTA) Siswandi Siswandi
JURNAL LENTERA BISNIS Vol 7, No 1 (2018): JURNAL LENTERA BISNIS
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v7i1.218

Abstract

ABSTRACTIn the face of an increasingly complex business environment such as currently requirred method of performance measurement that can assess the company’s performance accurately and comprehensively. In this case the method can be used is the Balance Scorecard. Balance Scorecard is a performance measurement tool that combines measures of financial and non financial performance. Balance Scorecard measures the performance from four perspective, namely learnig and growth perspective, internal business process perspective, customer perspective, and financial perspective.The research was conducted by using data in 2015-2016 at PT  X  to analyze the financial perspective, while for other perspectives analyzed through calculation questionnaire. The population in this study is to customers and employees of PT X   whereas samples taken each is 100 respondents for the employees and the 100 respondents to the customer. Questionnaire have been tested for validity and reliability. Indicator used in this study consisted of ROI, profit margin, operating ratio, customer satisfaction, innovation, and employee satisfaction. From the results of the analysis conducted, it is known that the performance of PT X is pretty good overall. In the financial perspective indicators ROI, profit margin, and operating ratio has shown considerable performance. For the customer perspective showed a good performance in the presence of customer satisfaction that is quite satisfactory. On the internal business perspective, companies can already do agood innovation. And for learning and growth perspective shows the level of employee satisfaction that is quite satisfactory. From the study’s data can be concludeed that by using the Balance Scorecard to provide a more structured and comprehensive.  Keywords: Balanced Scorecard, performance measurement
PENGARUH NILAI PELANGGAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMILIHAN PENDIDIKAN KAMPUS BERBASIS VOKASI Minggu Minggu; May Vitha Rahmadhani; Siswandi Siswandi
JURNAL LENTERA BISNIS Vol 9, No 2 (2020): JURNAL LENTERA BISNIS
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v9i2.382

Abstract

This research was conducted to determine how much the influence Customer Value to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M, to determine how much the influence Quality 0f Education Services to the  College Selection Decision of Student in Politectic LP3I Jakarta Kampus Blok M, and determine how much the influence Customer Value and Quality of Education services simultaneously to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M. This research was conducted on 75 students out of a population of 300 students using slovin method and quantitative research methods using regression analysis, to prove that the variable customer value has a positive and significant influence towards college selection decisions; and the variable quality of educational services has a positive and significant influence towards college selection decision. The research proved that the customer value has a positif influence 0,823 to the college selection decision,the quality of educational services has a positif influence 0,756 to the college selection decision,customer value and quality of education services simultaneosly has a significant influence 0,854. The Results of this research prove that hypotests Ha accepted and proven linear.Keywords: College Selection Decision, Customer Value, Service Quality