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Peran Pemerintah dalam pembangunan hotel di Kota Jayapura Nelman Rumere; Nyoman Ariana; IGN Widyatmaja
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Abstract The hospitality industry in Jayapura City has increased. Therefore, the role of government is expected in the making of hotel development regulation, as the facilitator of hotel development, as the supervisor of hotel development, and the role of government in the development of special human resources of government technical personnel. Constraints to the implementation of government policies in hotel development, namely internal constraints and external constraints. The purpose of this research is to know the role of government in hotel development and the constraints of government policy implementation in hotel development in Jayapura City. Data collection in this research is done by observation, interview of documentation study and literature study. Determination of informants is done by purposive sumpling, informant in this research, that is official of local government of Jayapura City. The collected data is analyzed descriptively qualitative. The results of the discussion show the role of the government in the construction of hotels, as regulators, facilitators, supervisors, and the development of specialized human resources of government technical personnel. The obstacles of government policy implementation in hotel construction are internal constraints such as special human resources of government technical personnel, budget or fund, coordination among government agencies, and enforcement of regulation. External constraints include, central regulation, Papua Province's regulatory, investor, long-stay tourists, and tourism industry data inventory. Suggestions given, the need for regulation of hotel development, hotel supervision, the provision of facilities and infrastructure, the budget devoted to the government of hotel infrastructure improvements, and the role of government in improving the special human resources of government technical personnel. Keywords: Government, Hotel

Analisis pengaruh kualitas kehidupan kerja quality of work life (qwl) terhadap kinerja karyawan pada cottage di pantai tanjung setia pesisir barat lampung Anggi Yuhista; Nyoman Ariana; Ni Ketut Arismayanti
Jurnal Kepariwisataan dan Hospitalitas Vol 1 No 2 (2017): Vol.1,No.2,2017
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

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ABSTRAK Penelitian ini bertujuan untuk mengetahui pengaruh Quality of Work Life (QWL) terhadap kinerja dengan cara menganalisis dua variabel yang menjadi pokok bahasan yaitu variabel independent (QWL) dan variable dependent (kinerja) pada karyawan Cottage di Pantai Tanjung Setia Pesisir Barat Lampung. Teknik sampling menggunakan sampel jenuh yaitu semua anggota populasi dijadikan sampel. Sampel dalam penelitian ini adalah karyawan yang ada pada Cottage di Pantai Tanjung Setia Pesisir Barat Lampung yang berjumlah 72 orang. Metode pengumpulan data yang dipergunakan adalah observasi, dokumentasi, kuesioner, dan studi pustaka. Data dianalisis menggunakan regresi linear sederhana dengan bantuan software SPSS versi 20. Pada analisis regresi linear sederhana didapatkan hasil Y = 9,777 + 0,419X yang berarti meningkatnya skor QWL (X) sebesar satu satuan akan diikuti oleh meningkatnya skor kinerja (Y) sebesar 0,419. Penelitian ini menunjukkan terdapat pengaruh yang signifikan antara QWL terhadap kinerja karyaawan Cottage di Pantai Tanjung Setia Pesisir Barat Lampung dengan nilai t1-hitung adalah 20,673 lebih besar dari t-tabel sebesar 1,67 dengan menggunakan tingkat signifikansi 0,05 (5%). Kontribusi yang diberikan variabel QWL (X) terhadap variabel kinerja (Y) adalah KD = ( r ) 2 x 100% = (0,859) 2 x 100% = 85,9%, hasil ini berarti menunjukkan variasi hubungan antara QWL terhadap kinerja sebesar 85,9% sedangkan sisanya 14,1% ditentukan oleh variabel lain di luar QWL yang tidak dibahas dalam penelitian ini. Kata kunci : Quality of Work Life, Kinerja, Karyawan, Cottage di Pantai Tanjung Setia

Pola Interaksi Antara Trainee Dengan Karyawan di InterContinental Bali Resort Novandi Indra Perwira; Nyoman Ariana; Irma Rahyuda
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Internship is an essential program to implement by educational institutions since through internship students can have direct experience in the working world. Acceptance of trainee in the tourism industry is necessary because it could help to increase work force as well as to select candidates to employ as new workers. However, in practice, internship program faces some obstacles, and one of them is the interaction process between the interns and existing workers. Considering this problem, this study will discuss patterns of interaction between trainees and employees at the InterConntinental Bali Resort. Data were collected through questionnaire, interview, observation, and literature review. The sampling technique follows Slovin’s quota based formula, while base informants and key informants were determined through purposive random sampling technique. Questionaire was analyzed with statistical and qualitative descriptive methods. The interaction pattern in the InterContinental Bali Resort could be classified into two categories, namely associative and dissociative. The associative pattern includes cooperation, accommodation, adaptation and assimilation, while dissociative involves competition, contravention and conflict. The dominant pattern in the InterContinental Bali Resort is the associative pattern of interaction, with its three sub indicators, namely cooperation, accommodation or adaptation and assimilation, are categorized as fine. Meanwhile, two out three sub indicators of dissociative interaction, that is contravention and conflict, could be categorized as minor and quite insignificant. However, the first sub indicator of dissociative interaction, namely competition, is categorized as medium. As such, this study would like to advice the InterContinental Bali Resort to pay more attention to the dissociative pattern of interaction, especially Competition, in order that service in InterContinental Bali Resort can be enhanced.

Studi Formulasi Pelatihan Untuk Meningkatkan Kualitas Pelayanan di Four Points by Sheraton Bali Seminyak I GEDE AGUS BAYU ANUGRAH; Nyoman Ariana; Ida Bagus Ketut Astina
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

The staff was the less-motivated to follow a training given by the management of Four Points by Sheraton Bali. It could be seen on the guest voice score that has increased and decreased; therefore it proved that the service at Four Points by Sheraton Bali Seminyak was not optimal. The aims of this research were to find out the training formulation to improve the service quality at Four Points by Sheraton Bali Seminyak and to identify the service improvement before and after implementation of training formulation study at there. The data was collected through observation, unstructured interviews, questionnaire, documentation, and library research. The sample was determined by quota sampling and purposive sampling techniques. The respondents were 84 people and data was analyzed descriptively qualitative and. The results of this study show that 26 statements about the training formulation are only 20 statements that match the wishes of employees. The statement was made into a training formulation. Training in October and November to get results that is from 8 categories of service quality score increased but there are 2 categories that decreased in November. The training formulation will be even better if the training formulation is always in renewal again as per the employee's desire and provide more training for scoring category score which still decrease in Guest Voice.

MULTIDIMENSIONAL SCALING: STRATEGI MEMASARKAN DESTINASI PARIWISATA BALI I Nyoman Sudiarta; I Wayan Suardana; Nyoman Ariana
Jurnal Ilmiah Hospitality Management Vol 5 No 1 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Various strategies used by the company, organization, and a tourism destination to be able to win the competition and retain customer loyalty even increase. This paper aims to develop a research model using one of the multivariate analysis tool that call Multidimensional Scaling (MDS) and Coresponden Analysis (Anacor) so that it can be known the position of 12 tourist attraction in Bali, namely the similarities, differences and preferences of domestic tourists. Twelve of tourist attraction in Bali, Kuta and Sanur is the attractiveness of the most known and desirable while the less popular and less known is Medewi beach. Medewi Beach perceived as a tourist attraction because of its location differs considerably compared with Kuta. Tourist attraction which is also considered to have to be defferent is Tanah Lot and Sanur. While the rest are considered to have equal or proximity including Tanjung Benoa, Tulamben, Kuta, Nusa Dua and Ubud. Tanah Lot and Ubud are considered to have more advantages in terms of art and culture and spiritual destination.

Preference of Tourists toward Peace Tourism Product for Ground Zero Monument in Kuta Bali Nyoman Ariana; Made Sukana; I Nyoman Jamin Ariana
Journal of Indonesian Tourism and Development Studies Vol. 4 No. 2 (2016)
Publisher : Program Pascasarjana

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The purpose of this study is to analyze the preferences of tourists toward the development of Ground Zero Monument as a peace tourism product in Kuta Bali. Samples of research is determined by purposive sampling, as many as 100 tourists. Data was analyzed by method of conjoint analysis. The results showed that it is necessary to offer statue of monument (miniature) and the history book of monument as a souvenir for the tourists, provide adequate monument facilities, give a special place for tourists to pray, package products to accommodate the values of peace symbols, design package monument tour that is interesting for the tourist by providing interpreters (guides to explain the monument), and it is not necessary to provide the transportation for the tourist because they are more likely to use private transport. While the level of interest rates in the product of peace tourism in Monument Ground Zero from highest to lowest based on the attribute utility value is as follows: souvenirs (16.509%), physical attractiveness (15.775%), services (14.889%), non-physical attractiveness (14.461%), facilities (13.820%), attractions (12.648%), and transports (11.898).Keywords: Monument, Peace, Preferences, Tourism, Tourists.

Hedonic Happiness of Foreign Tourists in Bali Nyoman Ariana; Made Antara; Made Budiarsa; Nyoman Sudiarta
Journal of Indonesian Tourism and Development Studies Vol. 9 No. 3 (2021)
Publisher : Program Pascasarjana

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There are many reasons why tourists travel or visit certain places, and chief among them is to seek happiness. For example, they feel happy when they get the hedonic experience. Unfortunately, the effect of hedonic values and tourism experiences on touristsâ€™ happiness has thus far remained unclear. This study was aimed to analyze the effect of hedonic value on the tourist experience, prove the effect of hedonic value on touristsâ€™ hedonic happiness, and examine the effect of tourist experience on touristsâ€™ hedonic happiness. This research took place in Bali, and the research subjects were foreign tourists who visited Bali. The total number of respondents was 171. All structured interviews and questionnaires were performed and distributed online. Data analysis was conducted using SEM (Structural Equation Model). The research findings show the positive and significant effect of hedonic values on tourist experience. There is a positive and significant effect of tourist experience on tourist hedonic happiness. It was found that there was no direct effect of hedonic value on tourist hedonic happiness. Out of the demonstrated intervariable correlations, we managed to create the Model of Hedonic Tourist Happiness (MHTH). This study concludes that the MHTH consists of hedonic value, tourist experiences, and tourist hedonic happiness variables. This MHTH can be applied to improve tourism services in Bali, and particularly to boost the tourist experience and tourist happiness.Keywords: Bali, Hedonic Happiness, Tourists Experiences.Â

MULTIDIMENSIONAL SCALING: STRATEGI MEMASARKAN DESTINASI PARIWISATA BALI I Nyoman Sudiarta; I Wayan Suardana; Nyoman Ariana
Jurnal Ilmiah Hospitality Management Vol 5 No 1 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Various strategies used by the company, organization, and a tourism destination to be able to win the competition and retain customer loyalty even increase. This paper aims to develop a research model using one of the multivariate analysis tool that call Multidimensional Scaling (MDS) and Coresponden Analysis (Anacor) so that it can be known the position of 12 tourist attraction in Bali, namely the similarities, differences and preferences of domestic tourists. Twelve of tourist attraction in Bali, Kuta and Sanur is the attractiveness of the most known and desirable while the less popular and less known is Medewi beach. Medewi Beach perceived as a tourist attraction because of its location differs considerably compared with Kuta. Tourist attraction which is also considered to have to be defferent is Tanah Lot and Sanur. While the rest are considered to have equal or proximity including Tanjung Benoa, Tulamben, Kuta, Nusa Dua and Ubud. Tanah Lot and Ubud are considered to have more advantages in terms of art and culture and spiritual destination.

Preference of Tourists toward Peace Tourism Product for Ground Zero Monument in Kuta Bali Nyoman Ariana; Made Sukana; I Nyoman Jamin Ariana
Journal of Indonesian Tourism and Development Studies Vol. 4 No. 2 (2016)
Publisher : Postgraduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2016.004.02.03

The purpose of this study is to analyze the preferences of tourists toward the development of Ground Zero Monument as a peace tourism product in Kuta Bali. Samples of research is determined by purposive sampling, as many as 100 tourists. Data was analyzed by method of conjoint analysis. The results showed that it is necessary to offer statue of monument (miniature) and the history book of monument as a souvenir for the tourists, provide adequate monument facilities, give a special place for tourists to pray, package products to accommodate the values of peace symbols, design package monument tour that is interesting for the tourist by providing interpreters (guides to explain the monument), and it is not necessary to provide the transportation for the tourist because they are more likely to use private transport. While the level of interest rates in the product of peace tourism in Monument Ground Zero from highest to lowest based on the attribute utility value is as follows: souvenirs (16.509%), physical attractiveness (15.775%), services (14.889%), non-physical attractiveness (14.461%), facilities (13.820%), attractions (12.648%), and transports (11.898).Keywords: Monument, Peace, Preferences, Tourism, Tourists.

Hedonic Happiness of Foreign Tourists in Bali Nyoman Ariana; Made Antara; Made Budiarsa; Nyoman Sudiarta
Journal of Indonesian Tourism and Development Studies Vol. 9 No. 3 (2021)
Publisher : Postgraduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2021.009.03.07

There are many reasons why tourists travel or visit certain places, and chief among them is to seek happiness. For example, they feel happy when they get the hedonic experience. Unfortunately, the effect of hedonic values and tourism experiences on tourists' happiness has thus far remained unclear. This study was aimed to analyze the effect of hedonic value on the tourist experience, prove the effect of hedonic value on tourists' hedonic happiness, and examine the effect of tourist experience on tourists' hedonic happiness. This research took place in Bali, and the research subjects were foreign tourists who visited Bali. The total number of respondents was 171. All structured interviews and questionnaires were performed and distributed online. Data analysis was conducted using SEM (Structural Equation Model). The research findings show the positive and significant effect of hedonic values on tourist experience. There is a positive and significant effect of tourist experience on tourist hedonic happiness. It was found that there was no direct effect of hedonic value on tourist hedonic happiness. Out of the demonstrated intervariable correlations, we managed to create the Model of Hedonic Tourist Happiness (MHTH). This study concludes that the MHTH consists of hedonic value, tourist experiences, and tourist hedonic happiness variables. This MHTH can be applied to improve tourism services in Bali, and particularly to boost the tourist experience and tourist happiness. Keywords: Bali, Hedonic Happiness, Tourists Experiences.

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