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All Journal KOMPUTA : Jurnal Ilmiah Komputer dan Informatika @is The Best [Accounting Information System & Information Technology Business Enterprise]
Mardiani, Gentisya Tri
Program Studi Teknik Informatika, Fakultas Teknik Dan Ilmu Komputer Universitas Komputer Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

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SISTEM INFORMASI REKOMENDASI PRODUK DENGAN PENDEKATAN CUSTOMER RELATIONSHIP MANAGEMENT DI CV. XYZ Iqbal Aditya Pangestu; Gentisya Tri Mardiani
Komputa : Jurnal Ilmiah Komputer dan Informatika Vol 10 No 2 (2021): Komputa : Jurnal Ilmiah Komputer dan Informatika
Publisher : Program Studi Teknik Informatika - Universitas Komputer Indonesia (UNIKOM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/komputa.v10i2.6807

Abstract

Saat ini, CV XYZ menghadapi permasalahan yaitu sulit menentukan produk yang mungkin diminati oleh pelanggan dan akan ditawarkan kepada pelanggan. Hal ini dilakukan karena perusahaan ingin pelanggan tertarik melakukan pembelian tidak hanya membeli produk yang sama secara terus menerus. Diketahui bahwa saat ini, lebih dari 50% pada tiga bulan terakhir pelanggan membeli produk yang sama. Belum memiliki sistem penanganan keluhan yang dapat membantu proses penanganan keluhan secara langsung dan mengenai penyebaran informasi mengenai promo dan produk-produk yang dijual di CV. XYZ yang belum dapat menyebarkan secara luas Salah satu cara membantu perusahaan dalam menyelesaikan masalah tersebut yaitu dengan membangun sistem yang dapat membantu perusahaan dalam menentukan produk yang akan direkomendasikan, dalam hak ini dapat menggunakan metode Item Collaborative Filletering, dengan pendekatan Customer Relationship management (CRM) Berdasarkan hasil penelitian ini dapat disimpulkan bahwa sistem ini sudah membantu perusahaan dalam melakukan proses rekomendasi produk dengan pengiriman informasi rekomendasi melalui SMS, penyebaran informasi promosi dan produk melalui website, dan proses penanganan keluhan.
Analisis Estimasi Waktu Penyelesaian Proyek Perangkat Lunak Menggunakan Metode PERT Gentisya Tri Mardiani
@is The Best : Accounting Information Systems and Information Technology Business Enterprise Vol 3 No 2 (2018): @is The Best : Accounting Information System & Information Technology Business En
Publisher : Labkat Press KA FTIK UNIKOM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (994.559 KB) | DOI: 10.34010/aisthebest.v3i2.1523

Abstract

Planning the schedule on the construction project software in general is based on experience from a previous project, so that in determining the duration of work using only one of the estimate, or the duration for every job has been set directly by the Project Manager or Project Team in the company. This resulted in when the construction project, when there was the problem of lack of progress, Project Manager of not knowing the possibility of whether the project can continue to run as planned or not. In addition, the determination of one of the estimate for the duration of work not suitable with the characteristics of the software, because in the construction project software there is still uncertainty in the time the completion of projects. The weakness in the use of the value of the estimated duration of is when there are problems that can not be predicted with certainty the length of it, resulting in the duration of work has been set for later employment should be set back, causing projects to be too late. Based on the problem needed an analysis to determine the probability of the completion of projects using the method of program Evaluation and Review Technique (PERT), this method employs three estimates of the duration of the duration of optimistic, the duration of the most likely and the duration of the pessimistic. It is expected to know the time the completion of projects, Project Manager can do the planning of the scheduling of the project. The result of this study shows that the probabilities of the completion of projects can be counted when Project Manager already know the duration of the critical of the schedule the construction project.
Co-Authors Iqbal Aditya Pangestu