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Juhandi
Universitas Bina Bangsa
Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Konsumen Pada Mini Market Afif Toserba Di Kecamatan Kibin Serang Siti Ferliana; Juhandi; Abdul Aziz
GEMILANG: Jurnal Manajemen dan Strategi Bisnis Vol. 2 No. 1 (2021): GEMILANG: Jurnal Manajemen dan Strategi Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Prima Graha

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Abstract

Customer satisfaction is affected by the quality of services and facilities. If the service variable can be improved and the facilities are in accordance with the expectations and demands of customers, a higher impact on customer satisfaction will be obtained. The purpose of this study was to determine whether the quality of service and facilities affect customer satisfaction at the Mini Market Afif Toserba in Kibin District, Serang. This study uses a survey method with a quantitative approach. With a sample of 80 respondents who are customers of Mini Market Afif Toserba. Based on data analysis on the partial significance test of the service quality variable, it shows the value of Sig. 0.000 ttable 1.668 and the facility variable shows the value of Sig. 0.000 ttable 1.668. While the simultaneous significance test shows the value of Sig. 0.000 < 0.05 and Fcount 37.162 > Ftable 2.37. Based on the results of data analysis, it can be concluded that the service quality variable (X1) and the facility variable (X2) have a significant effect on the customer satisfaction variable (Y) partially or simultaneously.
Pemgaruh Ketepatan Pemberian Kompensasi Dan Motivasi Kerja Terhadap Kinerja Karyawan Yuni Wahyuni; Juhandi
GEMILANG: Jurnal Manajemen dan Strategi Bisnis Vol. 3 No. 1 (2022): GEMILANG: Jurnal Manajemen dan Strategi Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Prima Graha

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Abstract

This study aims to examine and analyze the effect of compensation on employee performance, the effect of work motivation on employee performance, the effect of compensation and motivation on performance. The type method in this study uses quantitative methods as causality, which is a study to determine the relationship/influence of independent variables on variables without making additional changes or manipulation of existing data. The population is 367 employees and the sample used in this study is the employees of PT. Parkland World Indonesia Plant 2 Quality Improvement Production Division Cikande Serang which employs 79 employees using the slovin formula. The sampling technique in this study uses Incidental Sampling. The results showed that there was a positive and significant influence on employee performance compensation with value. There is a positive and significant effect of work motivation on employee performance. There is a positive and significant effect of compensation and motivation together on employee performance at PT. Parkland World Indonesia Plant 2 Production Quality Improvement Section. To be able to improve employee performance can be done by offering compensation and increasing employee motivation.
Co-Authors Abdul Aziz Siti Ferliana Yuni Wahyuni