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All Journal Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR)
Djoko Widagdo
Sekolah Tinggi Teknologi Kedirgantaraan, Yogyakarta
Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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Analisis Service Quality Terhadap Kepuasan Penumpang pada Masa Pendemi Covid-19 di Bandar Udara Sultan Babullah Ternate Nurjihana S A Samiun; Djoko Widagdo
Jurnal Multidisiplin Madani Vol. 2 No. 4 (2022): April 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (306.198 KB) | DOI: 10.55927/mudima.v2i4.270

Abstract

Service quality is the act of success of a company that can and is able to form a positive perception based on the expectations of its customers and is able to create a satisfaction and loyalty of its customers. service affects passenger satisfaction during the corona virus-19 pandemic at Sultan Babullah airport in Ternate. This research method uses quantitative methods with data collection techniques using questionnaires and requires a sample of 100 selected respondents selected using Non-Probability Sampling with Incidental Sampling Techniques. The results showed that the service quality variable (X) had a significant effect on the passenger satisfaction variable (Y) of 88.7%. The remaining 11.3% is influenced by other variables outside the variables not studied.
Analisis Peran Unit Ground Handling Dalam Penanganan Dangerous Goods Pada Citilink Airlines Bandara Internasional Juanda Surabaya Dwi windariyati; Djoko Widagdo
Formosa Journal of Multidisciplinary Research Vol. 1 No. 2 (2022): June 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (190.738 KB) | DOI: 10.55927/fjmr.v1i2.482

Abstract

Penelitian ini merupakan penelitian kualitatif yang bertujuan untuk mengetahui penanganan dangerous goods. Penelitian ini dilakukan di Bandar Udara Juanda tepatnya di PT Gapura Angkasa adapun peneliti melakukan penelitian di tempat lain yaitu di PT DGM Indonesia dan PT Angkasa Pura Logistik. Pada penelitian ini proses pengambilan data dilakukan dengan tiga cara yakni observasi, wawancara, dokumentasi dan menggunakan teknik analisis data yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menunjukkan bahwa pada proses pengemasan dangerous goods dilakukan oleh staf profesional yang memiliki lisensi ini diatur dalam Dangerous Goods Regulation, pada proses pengemasan dan pengiriman dangerous goods harus menerapkan SOP guna mencegah hal yang tidak diinginkan. Bagi yang tertangkap basah membawa dangerous goods diberikan sanksi berupa penyitaan barang tersebut
Co-Authors Dwi windariyati Nurjihana S A Samiun