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All Journal Jurnal Multidisiplin Madani (MUDIMA)
Ismi Zakiyah
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Analisis Pelayanan Check-In Counter Maskapai Batik Air Terhadap Kepuasan Penumpang di Bandar Udara Komodo Labuan Bajo Ismi Zakiyah; Gallis Nawang Ginusti
Jurnal Multidisiplin Madani Vol. 2 No. 5 (2022): May, 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v2i5.313

Abstract

Batik Air's check-in counter service has not been maximized. Like when checking in the old officer in handling passengers. because there is only 1 check-in counter which results in a relatively long queue buildup. The purpose of this study is to (1) find out how is the check-in counter service of for Batik Air passengers at Komodo Airport (2) Labuan Bajo and their level of satisfaction on the service. This study uses a qualitative approach. The results of this study, for the Check-in Counter service is good and is in accordance with the provisions of PM No. 49 of 2012 and Doc. No: TND/SOP-01. From these results, the average passenger who uses Batik Air Airlines is satisfied with the services provided by the Batik Air Airlines check-in counter
Co-Authors DWI SURYANTO