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La Ode Aslim
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Halu Oleo
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP PENINGKATAN PENERIMAAN RETRIBUSI DAERAH (Studi pada Dinas Perindustrian dan Perdagangan Kabupaten Konawe Selatan) La Ode Aslim
Journal Publicuho Vol 1, No 1 (2018): February - April
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.102 KB) | DOI: 10.35817/jpu.v1i1.6293

Abstract

Effect of Service Quality on Increasing Regional Retribution Receipts (Study on the Department of Industry and Trade of South Konawe Regency).The purpose of the study was to find out and analyze the effect of service quality on the reception of regional retribution and analyze the significance of the effect of service quality on the receipt of regional retribution. This research is explanatory research using survey design. The population of this study amounted to 456 people, consisting of elements of service providers and the public who were registered as mandatory industrial registration marks and company registration marks. The research sample was 64 people, consisting of 32 officers and 32 community members. The sampling technique used is simple random using the lottery system. Field data collection is done using questionnaires, interviews, and documentation. To test the research hypothesis used inferential statistical analysis with correlation procedures and simple linear regression.The results showed that service quality has a positive effect on the receipt of regional retribution. However, not all officials are able to provide services based on the principles of reliability, responsiveness, certainty, empathy, and physical evidence. This is due to the existence of constraints, especially: (a) how to provide inappropriate services, (b) the slow pace of initiative by the authorities in resolving community problems, (c) the apparatus is often not timely, (d) the service process discriminates , (e) the discriminatory attitude of the apparatus in the face of different citizens' status, (f) the limitations of service operational facilities, and (g) the absence of a service flow chart. Service quality has a big influence on the receipt of regional retribution. Maximum achievement in the ratio of the effectiveness of regional levies receipts, and the tendency to increase the effectiveness of regional levies receipts occurred mainly as a direct result of the quality of services provided by the District Office of Industry and Trade of Konawe Selatan.
IMPLEMENTASI SISTEM INFORMASI ADMINISTRASI PEMERINTAHAN DESA BERBASIS DIGITAL (WEB DESA/KELURAHAN) MELALUI VIRTUAL TRAINING DALAM PELAYANAN PUBLIK MASA PANDEMI COVID 19 DI PROVINSI SULAWESI TENGGARA TAHUN 2020 Sartono Sartono; La Ode Muhammad Elwan; Adrian Tawai; Muhammad Yusuf; La Ode Aslim
Jurnal Pengabdian NUSANTARA Vol 1, No 1 (2021): Januari-Juni
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1310.15 KB) | DOI: 10.33772/jpnus.v1i1.17454

Abstract

Integrated community service activities (KKN) Thematic Scope of Halu Oleo University aims to contribute to the government and citizens, especially in public services during the Covid-19 Pandemic in Southeast Sulawesi. This activity is a Training on the Use of Digital-Based Village Administration Information Systems (Village / kelurahan Web) in Public Services to Support Physical Distancing in Preventing the Spread of Covid 19 in Southeast Sulawesi Province. The method used in Thematic KKN is carried out online as a form of responding to government policies in preventing and suppressing the spread of Covid 19. Students have activities from the beginning to the end of the KKN activities carried out in their respective domicile areas using the online internet media among others, through mett zoom, WhatShaap, Google Forms, Hosting and website domains. The results of community service activities through Thematic KKN for students provide information that on average, village / kelurahan government officials do not know and understand how to use internet technology facilities in public services, especially the use of digital-based village administration information systems. Only 1 village in Southeast Sulawesi has a website. There has never been any technical training for the village / output website operators. Local government support is very limited in providing village / kelurahan government governance resources online.
Co-Authors Adrian Tawai La Ode Muhammad Elwan Muhammad Yusuf Sartono Sartono