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Muhammad Amir
Universitas Halu Oleo
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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PERILAKU APARATUR SIPIL NEGARA DALAM MEMBERIKAN PELAYANAN PRIMA (EXCELLENT SERVICE) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI Muhammad Amir; Sitti Hairani Idrus; Ardot Ardot
Journal Publicuho Vol 2, No 4 (2019): November - January
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.016 KB) | DOI: 10.35817/jpu.v2i4.10044

Abstract

This study aims to determine and describe the behaviour of the State Civil Apparatus in providing services and describing the Implementation of Excellent Services at the One-stop Investment and Integrated Services Office of Kendari City. The research method used is descriptive qualitative research, a description of the results of interview observations and documentation studies, so as to be able to describe various matters relating to the Behavior of State Civil Apparatuses in Providing Excellent Service. The results showed that the behaviour of the State Civil Apparatus in providing Prime services in terms of the dimensions of receiving, responding, respecting and being responsible for providing services to service users had gone quite well, but the implementation was not optimal because there were still found several employees who had not shown behaviour and good treatment to the community. Implementation of excellent service in terms of dimensions of service procedures, service costs, completion time, service products, facilities, infrastructure, competency of service providers as a whole is good
PENERAPAN E-GOVERNMENT DALAM MENINGKATKAN PELAYANAN PUBLIK PADA BADAN SISTEM ADMINISTRASI MANUNGGAL SATU ATAP PROVINSI SULAWESI TENGGARA Muhammad Amir; Nurul Hikma
Journal Publicuho Vol 4, No 4 (2021): November - January
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v4i4.23411

Abstract

This study aims to determine the application of e-government in improving service quality at the Technical Implementation Unit of the Kendari one-stop Manunggal Administration system Agency, Southeast Sulawesi Province. This type of research is descriptive qualitative. Data collection techniques were carried out by means of library research and field research using interview, documentation, and observation methods. The results of this study the application of e-government is very helpful in the process of paying tax services, in this case, it can make it easier for both the local government and the people who make payments. In addition, the implementation of e-government in improving the quality of services at the Technical Implementation Unit of the Kendari One Roof Manunggal Administration System is also considered quite good, judging from the respondents’ responses to the four indicators, namely tangible, reliability, and responsiveness and courtesy, so it can be said that the organization’s goals have been achieved. Sufficient to achieve its objectives in providing services. Tax payment services at the Technical Implementation Unit of the Kendari One-Stop Manunggal Administration System are still quite good overall. This is because the services provided by the One-Stop Manunggal Administration System are transparent, safe, and easy so that people can feel satisfied with the services they receive.
DETERMINAN DAYA DUKUNG SISTEM INFORMASI PENGADAAN BARANG DAN JASA PADA PEMERINTAH DAERAH KABUPATEN MUNA BARAT Rahman Tandi; Muhammad Amir; La Ode Muhammad Syawal
Journal Publicuho Vol. 5 No. 3 (2022): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.015 KB) | DOI: 10.35817/publicuho.v5i3.8

Abstract

The purpose of this study is to analyze the determinants of the carrying capacity of information systems in procurement services for goods and services. The approach used in this study is a qualitative approach. The technique used in determining informants in this study is a purposive technique, namely the technique of assigning informants with certain criteria that are in accordance with the research objectives. The informants of this study were determined to be as many as 5 (five) people taken from participants and customers. The data analysis used in this study is an interactive model qualitative data analysis. The results showed that the main determinants of the carrying capacity of information system systems on organizational performance are information technology infrastructure, organizational structure, human resources, and available budgets
STRATEGI PEMERINTAH DALAM MENCEGAH ILLEGAL LOGGING DI KABUPATEN MUNA BARAT PROVINSI SULAWESI TENGGARA Muhammad Amir; Asriani; La Ode Takdir
Journal Publicuho Vol. 5 No. 3 (2022): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (238.029 KB) | DOI: 10.35817/publicuho.v5i3.40

Abstract

The purpose of this study is to find out and explain the strategy of the UPTD Production Forest Management Unit (KPHP) Unit VI Muna Island in tackling Illegal Logging in West Muna Regency. Using qualitative methods, this research data were obtained from interviews and documentation studies with the determination of informants by purposive sampling and analyzed using Miles and Huberman's interactive analysis methods. The results showed that the strategy of KPHP Unit VI Muna Island in tackling illegal logging activities in West Muna Regency was fairly good where in the context of protecting forest areas, a system of collaboration with the community is carried out both preventively and repressively. Then there are patrol activities in forest areas, socialization with the community in order to educate the community about forestry law, and cross-agency cooperation. To support these activities, transportation facilities are provided in the form of two-wheeled and four-wheeled vehicles. In addition, the development of human resources is also carried out through education and training.
Co-Authors Ardot Ardot Asriani Ayi Nur Fauziah La Ode Muhammad Syawal La Ode Takdir Muhammad Yusuf Nurul Hikma Rahman Tandi Sitti Hairani Idrus