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Muhammad Basri
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Halu Oleo
Social Sciences

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PENGARUH MOTIVASI KERJA DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI PADA LEMBAGA PENJAMINAN MUTU PENDIDIKAN PROVINSI SULAWESI TENGGARA Muhammad Basri
Journal Publicuho Vol 2, No 1 (2019): February - April
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (226.582 KB) | DOI: 10.35817/jpu.v2i1.5854

Abstract

ABSTRACTThe Problem that will be worked through deep observational is aff motivation effect and organization climate to employee performance at Educational Quality Guarantee Institute of Southeast Sulawesi Province.   This research variables analyze motivation which covers identification dimension, employee placement appropriately, attention to employee self-respect, attention to work condition and give chance to go forward. Whereas, a variable of  Organizational climate cover privacy aspect and acclimatization harmony, reward on employee work and their job clarity. While employee performance covers job sharpness. There is dimension even of clerk performance cover job quality, job quantity and also work time timing.  Population in this research is overall of employee  which  amount  123 person, and this research design use data collection technic by use of questioner, interview and documents study. Whereas data analysis to hypothesis test by use of double linear regression analysis and partial analysis uses t-tests t and simultan analysis uses f-test The result of this research pointed out that 1)  Motivation was positively influence to employee performance. 2) Organizational Climate was positively influencing to employee performance. 3) Motivation and organizational climate positive ly influence toward employee performance simultaneously on Educational Quality Guarantee Institute of Southeast Sulawesi Province as big as 27,30%. Meanwhile, 72,70% regarded by other factors.   Keywords: Motivation, Organizational climate, and employee performance
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN, NILAI, KEPERCAYAAN DAN LOYALITAS PELANGGAN RUMAH TANGGA PADA PERUSAHAAN DAERAH AIR MINUM KOTA KENDARI Abdul Kadir; Muhammad Basri; Rodi Rodi
Journal Publicuho Vol 1, No 1 (2018): February - April
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (371.162 KB) | DOI: 10.35817/jpu.v1i1.7297

Abstract

This study aims to determine the effect of service quality on customer loyalty mediated by Customer satisfaction and customer value addition, it also examines, the effect of service quality on customer satisfaction, which is mediated by the effect of customer value and customer satisfaction and customer value on customer loyalty mediated by trust. The population in this study are household customers in Kendari who use the services of PDAM for 17,607 households spread are over 10 (ten) districts. The samples in this study are 391 household customers are taken with a precision of 5 % Data Collection techniques utility questionnaire. Data are analyzed by using. Structural Equation Modelling (SEM) with the help of the program, some of the important findings in this study are : (1) better service improvement of Kendari  Regional causes trust, (2) customer loyalty improvement is also achievable of the provided service is able to enhance customer value. Besides, this research also proves that trust has a mediating role between satisfaction and loyalty of our customers as well as between customer value and loyalty.Keywords: service quality, customer satisfaction, customer value, customer trust and customer loyalty.
Co-Authors Abdul Kadir Rodi Rodi