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Abdul Kadir
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Halu Oleo
Social Sciences

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN, NILAI, KEPERCAYAAN DAN LOYALITAS PELANGGAN RUMAH TANGGA PADA PERUSAHAAN DAERAH AIR MINUM KOTA KENDARI Abdul Kadir; Muhammad Basri; Rodi Rodi
Journal Publicuho Vol 1, No 1 (2018): February - April
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (371.162 KB) | DOI: 10.35817/jpu.v1i1.7297

Abstract

This study aims to determine the effect of service quality on customer loyalty mediated by Customer satisfaction and customer value addition, it also examines, the effect of service quality on customer satisfaction, which is mediated by the effect of customer value and customer satisfaction and customer value on customer loyalty mediated by trust. The population in this study are household customers in Kendari who use the services of PDAM for 17,607 households spread are over 10 (ten) districts. The samples in this study are 391 household customers are taken with a precision of 5 % Data Collection techniques utility questionnaire. Data are analyzed by using. Structural Equation Modelling (SEM) with the help of the program, some of the important findings in this study are : (1) better service improvement of Kendari  Regional causes trust, (2) customer loyalty improvement is also achievable of the provided service is able to enhance customer value. Besides, this research also proves that trust has a mediating role between satisfaction and loyalty of our customers as well as between customer value and loyalty.Keywords: service quality, customer satisfaction, customer value, customer trust and customer loyalty.
PERAN KEPEMIMPINAN DALAM MENINGKATKAN PRODUKTIVITAS KERJA PEGAWAI PADA KANTOR LURAH LALOLARA KECAMATAN KAMBU KOTA KENDARI Abdul Kadir; Muhammad Yusuf; Biben Warni
Journal Publicuho Vol 5, No 2 (2022): May-July
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v5i2.25405

Abstract

The purpose of this study was to determine how the role of leadership in increasing employee productivity in the Lalolara sub-district, Kecamatan Kambu Kendari city. The type of research used is descriptive qualitative which describes the data obtained from the field, and the data obtained from the results of interviews with informants, namely: village heads, secretaries, personnel, staff, and the community. Then the data is analyzed and draw conclusions. The results of this study indicate that based on the results of the analysis and discussion that have been explained, that the leadership role in the Lalolara Lurah Office has been carried out well and full of responsibility, especially in determining the vision and mission of the Lalolara Lurah Office, which can be seen from three indicators, namely; The role of leadership as a search path, the role of the leader as a harmonic and the role of the leader as an empowerer of the three indicators have been carried out well and quite satisfactorily. Meanwhile, in the work productivity of employees using four indicators, namely: ability, improving the work achieved, morale, and self-development. of the four indicators, then based on the results of the study show that in improving the work results achieved is still not quite satisfactory
Co-Authors Biben Warni Muhammad Basri Muhammad Yusuf Rodi Rodi