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All Journal JEMPER (Jurnal Ekonomi Manajemen Perbankan)
Manurung Manurung
Universitas Sangga Buana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Journal : JEMPER (Jurnal Ekonomi Manajemen Perbankan)

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Pengaruh Kualitas Pelayanan Terhadap Kinerja Pelayanan Pada Kantor Pelayanan Pajak Pratama Majalaya Manurung Manurung; Demsi Minar
Jurnal Ekonomi Manajemen Perbankan Vol 1, No 1 (2019): JEMPER Januari - Juni
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (190.319 KB) | DOI: 10.32897/jemper.v1i1.127

Abstract

The purpose of this study is : 1. To find out the State of Service Quality at KPP Pratama Majalaya, 2. To find out the Service Performance at KPP Pratama Majalaya. And 3. to find out the Effect of Service Quality on Service Performance at KPP Pratama Majalaya.The method used in this study is descriptive analysis and verification analysis. Definition of analytical descriptive research according to Sugiyono (2005: 1) is : Research conducted to determine the value of independent variables, either one variable or more (independent) without making comparisons or connecting between variables one with other variables. The t test results are as follows  < , then  rejected and  be accepted, while simultaneously obtained >  , then  accepted and  rejected, meaning service quality has an effect on service performance.
Co-Authors Demsi Minar