Arif Hidayatullah
Faculty of Economics and Business, University of Jember, Jember, Indonesia

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Effect of Islamic corporate governance on customer trust: empirical study on Islamic bank Agung Budi Sulistiyo; Siti Maria Wardayati; Arif Hidayatullah; Shita Silvia Nahdia Riesky
Asian Journal of Islamic Management (AJIM) VOLUME 2 ISSUE 1, 2020
Publisher : Faculty of Business & Economics, Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/ajim.vol2.iss1.art2

Abstract

Purpose: This study aims to analyze the effect of Islamic corporate governance and shariah compliance on customer trust in Islamic bank.Methodology: The research method used is a quantitative method with random sampling technique. The data analysis technique used is descriptive statistics and multiple linear regression techniques to test the hypothesis.Findings: The results of the study show that (1) out of the five principles of GCG (transparency, accountability, responsibility, independency and fairness) only transparency has a positive effect on customer trust as indicated by a significance value of 0.047. (2) shariah compliance has a positive effect on customer trust, besides that shariah compliance is a very large indicator contributing to increase customer trust, indicated by a significance value of 0,000.Originality: As far as we are concerned, only a few publications examined the effect of Islamic corporate governance and shariah compliance on customer trust in Islamic bank.