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All Journal MEDIA BINA ILMIAH International Journal of Applied Sciences in Tourism and Events Bhakti Persada Jurnal Aplikasi IPTEKS SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] jurnal ilmiah hospitality Journal of Applied Sciences in Travel and Hospitality International Journal of Glocal Tourism International Journal of Travel, Hospitality and Events International Journal of Green Tourism Research and Applications
I Putu Budiarta
Politeknik Negeri Bali
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Concierge Excellent Service to Increase Customer Satisfaction I Made Adi Dwi Cahyana Putra; I Gusti Made Wendri; I Putu Budiarta
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research aims to improve the concierge's excellent service in increasing guest satisfaction at a 5 star hotel in Legian tourist area, Kuta, Badung, Bali, Indonesia. Research methods: Data are analyzed using the theory of Service Quality (SERVQUAL) and Importance Performance Analysis which is described in the Cartesian diagram. Findings: There are negative and positive gaps between guest perceptions and expectations. The attribute that has a negative gap is the X2 variable regarding the cleanliness of the concierge area. Implication: The hotel needs to improve cleanliness of the concierge area, the ability of the concierge to carry on the promised service on time, and suitability of information needed.
ANALYSIS OF CHECK-IN GUEST HANDLING MODEL BASED ON THE RESERVATION AT HOTEL MERCURE BALI NUSA DUA Kadek Boby Mahardika; Ni Nyoman Triyuni; I Ketut Suarja; I Putu Budiarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

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Abstract

Front office is one of the most important part which is the absolute should be on an organization hotel .In every hotel the role and function of the front office could be clearly seen , especially on the activity of going in the area front desk .In the morning , walking guests who want to checking out in the lobby show the high trust and hope the reception guests on the services , cashiers and also porter .So will they be on the day and afternoon , visitors who will check-in very much hope that the process of check-in and they shall walk with fast and smoothly .As for also some differences that is conducted by employees front office in dealing with a guest check-in and to other sources of reservation. There are several the reservation kind of like an reservation from individuals ( personal ) account , the reservation of company , the reservation of online travel agents and offline travel agents .Handling the check-in will be the first impression for guests about how the quality of treatment a hotel .To see the extent to which the quality of handling check-in against the guests at Hotel Mercure Bali Nusa Dua , hence writers interested do research by the title analysis handling model guests check-in based on the reservation at the Hotel Mercure Bali Nusa Dua. In this research the use writers interview with as a source of primary data and source of such as books , the internet and journal as secondary data .The determination of key informants can be determined by dictates one who get to tell the story easily , understand to information needed , and happily inform researchers .Informants the research is for human resources manager , reservation manager and all the employees front office department at the Hotel Mercure Bali Nusa Dua and using data collection method as a method of observation , a method of interviews and the literature study .In this research analysis techniques the data used is a technique descriptive qualitative data analysis .It means , the data gathered during the survey described the details of the discussion compiled systematically.
SPECIAL-INTEREST MARINE TOURISM DEVELOPMENT IN SERANGAN VILLAGE, DENPASAR I Ketut Suarta; Anak Agung Putu Swabawa; I Putu Budiarta
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 1 No 2 (2017): December 2017
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.715 KB) | DOI: 10.31940/ijaste.v1i2.649

Abstract

This resarch is held in Serangan Village, Denpasar Selatan District, Denpasar Municipility. Purpose of this researchis to identify the potencies of Serangan Island which could be developed as tourism product such as special-interest marine tourism and to know the visitors’ perceptions to the objects and attractions they visit in order to determine the most favorite tourist attraction in Serangan Village.Data of this research was collected by survey, interview, documentation and library study. The data is analyzed by using quantitative analysis (descriptive statistics)and qualitative analysis (descriptive and comparative analysis). The resultsshowed that there are five potencies of natural attractions identified in Serangan Island which could be developed as tourist objects and special-interest marine tourism. They are the white sand beach, seaweed, clean blue sea, coral garden, and mangrove forest. The special interest-marine tourism are surfing, parasailing, waterski, snorkeling, diving, flying fish, underwater seawalker, banana boat, jetski, donat boat, glass bottom boat, horse riding, fishing, fast boat, turtle conservation and coral transplantation. The biggest market segment of those special marine attractions are 95 % Chinese. The foreign visitors that visit Serangan Island about 94.41 %, and the domestic visitors are about 5.59 %. The most favorite marine attractions in Serangan Village is travelling through the quay by fast boat, it is 311,344 people. Then the second and third favorite are turtle conservation and parasailing, they are 18,040 people and 1,890 people. From the capacity ratio, the most favorite attraction is travelling through the quay by fast boat, it is 276.75, the second and third favorites are flying fish and underwater sea walker with ratio 157.50 and 132.38.
THE CULTURAL CHARACTERISTICS OF INTERNATIONAL TOURISTS I Putu Budiarta
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 2 No 1 (2018): June 2018
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (277.127 KB) | DOI: 10.31940/ijaste.v2i1.899

Abstract

Number of international tourists visiting Bali, Indonesia, keeps increasing. They usually come from different countries and cultural background. Objective of this research is to introduce some cultural characteristics of Chinese, Japanese, Korean, Australian, American, German, Indonesian, and Balinese. Data of this literature review was based on some academic books and electronic data from internet. Data was collected by reviewing some books and articles and by observing the characteristics of resident’s culture. The result showed that the culture of tourists and the culture of residents are very different. Japanese, Chinese, Korean, Indonesian, and Balinese prefer collectivism or group to individualism but, Australian, American, and Germany prefer individualism to collectivism. Indonesian and Balinese like asking about religion, age, salary, and possession but Australian, American, and Germany don’t like asking about them. It is recommended that all tourism employees should know about the tourist’s cultural aspects so that no misunderstanding between the tourists and the residents.
PENGEMBANGAN WISATA TREKKING GUNUNG AGUNG DI DESA SELAT KARANGASEM I Putu Budiarta; I Wayan Jendra; I G P Fajar Pranadi
Bhakti Persada Jurnal Aplikasi IPTEKS Vol 2 No 1 (2016): Nopember 2016
Publisher : P3M Politeknik Negeri Bali

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Abstract

Program Iptek bagi Masyarakat (IbM) ini bertujuan untuk mengatasi permasalahan dalam pengelolaan trekking Gunung Agung. Program ini dilakukan melalui: pelatihan manajemen usaha, pembuatan standard operational prosedure (SOP) perizinan mendaki, dan SOP pendakian Gunung Agung; pelatihan produk tambahan memanfaatkan sumber daya alam (SDA) dan sumber daya manusia (SDM) setempat sebagai upaya pemberdayaan masyarakat; serta pelatihan pemasaran secara online melalui website “balimountagung.com”. Kabupaten Karangasem terletak di ujung timur Pulau Bali. Wilayahnya sebagian besar kering dan termasuk kabupaten termiskin di Bali. Wilayah kering tersebut sebagian besar berada di daerah Gunung Agung. Akan tetapi, wilayah sekitar Gunung Agung memiliki pesona yang luar biasa. Di samping sebagai kiblat spiritualitas umat Hindu, juga sebagai objek wisata. Kepopuleran Gunung Agung sebagai objek wisata trekking sudah terkenal sejak dahulu. Hal ini disebabkan karena Gunung Agung adalah gunung yang tertinggi di Bali dan tergolong masih aktif. Namun, sayang sekali tidak bisa ditemukan data yang akurat tentang jumlah pendakian sampai saat ini yang dilakukan wisatawan petualang pada kelompok usaha wisata trekking di Desa Selat, termasuk juga pada aparat pemerintahan tingkat desa dan kecamatan. Hal tersebut menjadi alasan utama program pengabdian ini. Desa Selat termasuk wilayah Kabupaten Karangasem, Propinsi Bali. Dari hasil wawancara dengan pelaku usaha wisata di desa tersebut tanggal 20 April 2013 dapat disimpulkan bahwa sesungguhnya objek wisata Gunung Agung memiliki daya tarik tersendiri bagi wisatawan petualang. Pangsa pasar wisata trekking Gunung Agung yang tercatat sampai saat ini adalah Eropa, Amerika Serikat, dan Kanada. Tantangan dan keindahan jalur trekking Gunung Agung sudah dikenal di kalangan wisatawan petualang mancanegara. Pengelolaan usaha trekking ini masih lemah dan belum dirasakan manfaatnya oleh masyarakat di desa tersebut. Hal ini terjadi karena masyarakat kurang mampu menangkap peluang yang ada.
TOTAL ECONOMIC VALUE DESTINASI WISATA NUSA LEMBONGAN DALAM PEMBANGUNAN PARIWISATA BERKELANJUTAN BERWAWASAN LINGKUNGAN I Ketut Suja; I Putu Budiarta
Soshum: Jurnal Sosial dan Humaniora Vol 5 No 1 (2015): March 2015
Publisher : Politeknik Negeri Bali

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Abstract

. Penelitian ini dilakukan di Nusa Lembongan, Kecamatan Nusa Penida, Kabupaten Klungkung Provinsi Bali, dengan tujuan untuk menentukan nilai total ekonomi yaitu nilai penggunaan langsung (use value) sebagai rekreasi dan nilai tanpa menggunakan (non use value) adanya estetika regional dan upaya pengelolaan ekosistem di Nusa Lembongan dan untuk merumuskan setrategi dalam kontrol lingkungan sehingga pembangunan pariwisata berkelanjutan dapat dicapai. Dalam penelitian ini tujuan wisata Nusa Lembongan memberikan manfaat dalam Economic Value Rp. 722.181.418,00 terdiri dari nilai penggunaan Rp. 680.864.999,00 dan nilai non-penggunaan Rp. 41.316.420,00. Ini menunjukkan dalam berbagai kondisi di Nusa Lembongan pelestarian layak dilakukan. Disarankan bahwa Nusa Lembongan harus dikelola dan dijaga agar keseimbangan ekosistem tetap terjaga dan pembangunan berkelanjutan (sustainable development) akan tercapai jika daya dukung dan daya tampung dipertahankan
STRATEGI PENGEMBANGAN DESA BONGKASA PERTIWI KABUPATEN BADUNG SEBAGAI DESA WISATA Ida Bagus Dwi Setiawan; I Putu Budiarta
Soshum: Jurnal Sosial dan Humaniora Vol 7 No 1 (2017): Maret 2017
Publisher : Politeknik Negeri Bali

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Abstract

Tujuan penelitian ini untuk menentukan beberapa strategi dan program pengembangan Desa Bongkasa Pertiwi menjadi sebuah desa wisata. Data dalam penelitian ini dikumpulkan dengan cara observasi, wawancara mendalam dan dokumentasi. Teknik penentuan informan dilakukan dengan purposive sampling techniques, yaitu dengan memilih orang yang memahami pariwisata Desa Bongkasa Pertiwi seperti kepala Dinas Pariwisata Kabupaten Badung, Kepala Desa Bongkasa Pertiwi, pihak perusahaan seperti travel agent dan home stay serta beberapa wisatawan. Data yang diperoleh di lapangan dianalisis dengan matriks SWOT. Dari hasil analisis didapatkan bahwa Desa Bongkasa Pertiwi memiliki potensi untuk dikembangkan menjadi Desa Wisata. Untuk merealisasikannya perlu strategi dan program-program pengembangan. Strategi tersebut meliputi strategi S-O (strengths and opportunities strategies), strategi S-T (strength and threaths strtegies), strategi W-O (weaknesses and opportunities strategies), dan strategi W-T (weaknesses and threats strategies).
KONTRIBUSI PENGEMBANGAN EKOWISATA TAMAN SARI BUWANA TERHADAP BANJAR BENG KAJA, DESA TUNJUK, KABUPATEN TABANAN I Wayan Sudinata; I Putu Budiarta
Soshum: Jurnal Sosial dan Humaniora Vol 3 No 1 (2013): March 2013
Publisher : Politeknik Negeri Bali

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Abstract

The increase of world’s awareness on the importance of environmental protection and saturation towards conventional tourism activity which caused negative impact on the socio-cultural and environment has resulted changes in trend from conventional into alternative tourism. Taman Sari Buwana is one of the ecotourism in Bali which is developed in order to accommodate such trend. This study aims to know the contribution of Taman Sari Buwana Ecotourism development at Banjar beng Kaja, Tunjuk Village, Tabanan Regency. The sampling technique of this study used purposive and accidental sampling. Data is collected using questionnaires, direct observation, depth interview, Focus Group Discussion (FGD) and documentation. Data analysis used qualitative descriptive analysis. The results of this study shows that the development of ecotourism at Banjar Beng Kaja gives a positive contributions to economy, social and environment of Banjar Beng Kaja. They are to organization or group involved in the ecotourism, Elementary School No. 3 Tunjuk, Subak Kaliasem (local farmer’s organization), artist’s group, Banjar Pakraman Beng Kaja and Tunjuk Village. It is also contributing to the preservation of culture and environment of Banjar Beng Kaja. In order to ensure tourist satisfaction, it is necessary to improve some tourist facilities in there. Taman Sari Buwana Ecotourism need to cooperate with the Government of Tabanan Regency through the Departement of Tourism and and Public Works, especially in improving the road to Banjar Beng Kaja.
POTENSI DESA BONGKASA PERTIWI KABUPATEN BADUNG SEBAGAI DESA WISATA Ida Bagus Dwi Setiawan; I Putu Budiarta
Soshum: Jurnal Sosial dan Humaniora Vol 6 No 3 (2016): November 2016
Publisher : Politeknik Negeri Bali

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Abstract

Tujuan penelitian ini adalah untuk mengidentifikasi potensi pariwisata di Desa Bongkasa Pertiwi, Kabupaten Badung. Data dalam penelitian ini diperoleh melalui observasi, wawancara mendalam, dan dokumentasi. Informan ditentukan dengan purposive sampling techniques, yaitu dengan memilih informan yang mengetahui potensi pariwisata di Desa Bongkasa, Kabupaten Badung seperti Kadisparda Kabupaten Badung, Kepala Desa Bongkasa Pertiwi, dan perusahaan swasta seperti biro perjalanan wisata (BPW). Hasil penelitian menunjukkan bahwa Desa Bongkasa Pertiwi memiliki potensi pariwisata yang bersifat fisik dan non-fisik. Potensi fisik meliputi panorama desa yang indah, bangunan-bangunan bersejarah serta rumah-rumah tradisional masyarakat desa. Potensi non-fisik meliputi adat-istiadat dan kesenian, keramahtamahan penduduk desa, kegiatan-kegiatan keagamaan, dan sistem sosial masyarakat. Desa Bongkasa Pertiwi diharapkan dapat dikembangkan menjadi desa wisata oleh pemerintah, sektor swasta dan masyarakat lokal secara berkelanjutan sehingga pariwisata dapat melestarikan alam dan keuntungan ekonomi bagi masyarakat.
KEGIATAN EKOWISATA TAMAN SARI BUWANA BANJAR BENG KAJA DESA TUNJUK KABUPATEN TABANAN SEBAGAI WUJUD PARIWISATA BERKELANJUTAN I Putu Budiarta; I Ketut Suja
Soshum: Jurnal Sosial dan Humaniora Vol 4 No 1 (2014): March 2014
Publisher : Politeknik Negeri Bali

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Abstract

In accordance with future tourism, there will be a movement from mass tourism to quality tourism, as a sequence, all sectors that take part in tourism development should develop quality tourism. Ecotourism is one of the quality tourism which aims at sustainability of nature or ecology, economy and social benefit. This study aimed to know the activities of Taman Sari Buwana Ecotourism which has implemented sustainable tourism at Banjar Beng Kaja, Tunjuk Village, Tabanan Regency. Data of this study was collected by using direct observation, depth interview, and documentation. The data is obtained from informants who know the object of the study such as the Head and villagers of Tunjuk Village. After that the data was analysed descriptively. The results of the study showed that the activities of ecotourism in Banjar Beng Kaja include trekking, observing and participating way of life and traditional farming of the local people. Those activities could attract and satisfy the visitors because they could give them new experiences. In addition, they could give a positive contribution to economy, social and environment of Banjar Beng Kaja which is in accordance with the concept of sustainable tourism.
Co-Authors Anak Agung Sasmita Dewi Budi Susanto Cokorda Istri Sri Widhari I G P Fajar Pranadi I Gusti Made Wendri I Gusti Putu Sutarma I Ketut Astawa I Ketut Suarja I Ketut Suarta I Ketut Suja I Ketut Suja I Made Adi Dwi Cahyana Putra I Nyoman Rajin Aryana I Putu Astawa I Wayan Basi Arjana I Wayan Jendra I Wayan Sudinata Ida Bagus Dwi Setiawan Ida Bagus Dwi Setiawan Kadek Boby Mahardika Mihai Voda Ni Luh Made Sri Trisna Dewi Ni Made Ernawati Ni Made Mahayuni Ni Nyoman Triyuni Ni Wayan Rismayanti Solihin Solihin Swabawa, Anak Agung Putu