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All Journal Fokus Bisnis Jurnal Analisis Bisnis Ekonomi
Isnaeni Rokhayati
Universitas Wijaya Kusuma Purwokerto
Economics, Econometrics & Finance

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MENINGKATKAN KUALITAS ORGANISASI DENGAN MANAJEMEN EXCELLENCE: SUATU TINJAUAN PUSTAKA Rokhayati, Isnaeni
Fokus Bisnis Vol 1, No 14 (2015): Fokus Bisnis
Publisher : Fokus Bisnis

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Abstract

The development of management science today requires effective management and efficient management to improve the quality of the organization with management excellence. So the ability and skills of managers and strategies are needed to realize the goals of the organization that has been set. Achievement of quality management organization with excellence necessary steps and strategy of the tapat supported by the management of the external environment are controlled, the existence of innovative change management and acceptable, and management of organizational culture conducive. Implement management excellence is not separated from the management functions of planning, organizing, directing, and monitoring saffing always implemented appropriately in the management of the organization as well as the role and ability of the manager must be improved in order to achieve the goal of improving the quality of the organization. Keywords; quality of the organization, management excellence, functions of management, change management, and organizational culture.
PENGARUH ANTAR VARIABEL RELATIONSHIP MARKETING PADA PELANGGAN TELKOM SPEEDY DI PURWOKERTO Uripi, Cahyaningtyas Ria; Rokhayati, Isnaeni
Jurnal Analisis Bisnis Ekonomi Vol 11 No 1 (2013): Volume 11, Nomor 1, April 2013
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (409.091 KB)

Abstract

Tujuan penelitian ini adalah menganalisis pengaruh komunikasi, penanganan konfl ik terhadap kepercayaan dan menganalisis pengaruh komunikasi, penanganan konfl ik dan kepercayaan terhadap komitmen dari pelanggan internet sosialita paket setengah unlimited 384 kbps Telkom Speedy sub wilayah Purwokerto. Sampel penelitian ini adalah 113 responden. Alat analisis yang digunakan dalam penelitian ini adalah Structural Equation Modeling (SEM) dengan program AMOS 16.0. Hasil penelitian ini menunjukkan bahwa komunikasi, penanganan konfl ik, kepercayaan berpengaruh terhadap komitmen dan komunikasi, penanganan konfl ik berpengaruh terhadap trust. Dengan demikian, Telkom Speedy Purwokerto perlu memberikan prioritas tertinggi pada komunikasi dan penanganan konfl ik, karena itu akan mempengaruhi Variabel lain dari relationship marketing.
MENINGKATKAN KUALITAS ORGANISASI DENGAN MANAJEMEN EXCELLENCE: SUATU TINJAUAN PUSTAKA Rokhayati, Isnaeni
Fokus Bisnis : Media Pengkajian Manajemen dan Akuntansi Vol 14 No 1 (2015)
Publisher : P4M STIE Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/fokusbisnis.v14i1.40

Abstract

The development of management science today requires effective management and efficient management to improve the quality of the organization with management excellence. So the ability and skills of managers and strategies are needed to realize the goals of the organization that has been set. Achievement of quality management organization with excellence necessary steps and strategy of the tapat supported by the management of the external environment are controlled, the existence of innovative change management and acceptable, and management of organizational culture conducive. Implement management excellence is not separated from the management functions of planning, organizing, directing, and monitoring saffing always implemented appropriately in the management of the organization as well as the role and ability of the manager must be improved in order to achieve the goal of improving the quality of the organization. Keywords; quality of the organization, management excellence, functions of management, change management, and organizational culture.
PENGARUH ANTAR VARIABEL RELATIONSHIP MARKETING PADA PELANGGAN TELKOM SPEEDY DI PURWOKERTO Uripi, Cahyaningtyas Ria; Rokhayati, Isnaeni
Jurnal Analisis Bisnis Ekonomi Vol 11 No 1 (2013): Volume 11, Nomor 1, April 2013
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (409.091 KB)

Abstract

Tujuan penelitian ini adalah menganalisis pengaruh komunikasi, penanganan kon? ik terhadap kepercayaan dan menganalisis pengaruh komunikasi, penanganan kon? ik dan kepercayaan terhadap komitmen dari pelanggan internet sosialita paket setengah unlimited 384 kbps Telkom Speedy sub wilayah Purwokerto. Sampel penelitian ini adalah 113 responden. Alat analisis yang digunakan dalam penelitian ini adalah Structural Equation Modeling (SEM) dengan program AMOS 16.0. Hasil penelitian ini menunjukkan bahwa komunikasi, penanganan kon? ik, kepercayaan berpengaruh terhadap komitmen dan komunikasi, penanganan kon? ik berpengaruh terhadap trust. Dengan demikian, Telkom Speedy Purwokerto perlu memberikan prioritas tertinggi pada komunikasi dan penanganan kon? ik, karena itu akan mempengaruhi Variabel lain dari relationship marketing.
Co-Authors Cahyaningtyas Ria Uripi Uripi, Cahyaningtyas Ria