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Tingkat Kepuasan Masyarakat Terhadap Pelayanan Perijinan Pemerintah Kota Kupang Frits Fanggidae; Frans Nyong
Jurnal Inovasi Kebijakan Vol 1 No 1 (2016): Jurnal Inovasi Kebijakan
Publisher : Badan Penelitian dan Pengembangan Daerah Kota Kupang

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Abstract

Public service is one of the absolute government functions implemented. The success indicators of public services provided by the government is, people's satisfaction of the service. Therefore, through KEPMENPAN No. 25/2004, the government established General Guidelines for Preparation of Public Satisfaction Index, Government Agencies Services Unit, with the aim of knowing how much the level of community satisfaction with services provided by the government, measuring about: service procedures, service requirements, clarity of service personnel, service personnel discipline, responsibility of service personnel, the ability of service personnel, speed of service, justice in service, the decency of service personnel, reasonableness of fees, service charges certainty, the certainty of the service schedule, environmental comfort, and security services. Conceptually, there are five principles that must be observed in order to achieve the service quality, namely: tangible, reliable, responsiveness, assurance and empathy. The level of community satisfaction towards services permits issued by SKPD in the Government of Kupang City, as measured by the five principles of quality service to fourteen elements of the people’s satisfaction shows that, the level of community satisfaction with services permits issued by SKPD in the Government of Kupang City, has varying degrees, both in view of the elements of society and the satisfaction of the five principles of quality service. This proves that, the issue of public satisfaction with public services cannot be merely viewed from one aspect, but are complex and multi-dimensional. Thus, to increase community satisfaction with services provided by the government, must be done comprehensively, both from the physical and non-physical aspects, in a sense, is not just a question of the completeness of infrastructure or the speed and ease of service, but also aspects of the attitudes and behavior of officers in giving service.
Kinerja SKPD Lingkup Pemerintah Kota Kupang dalam Pemberian Pelayanan Perijinan Frits Fanggidae; Frans Nyong
Jurnal Inovasi Kebijakan Vol 2 No 1 (2017): Jurnal Inovasi Kebijakan
Publisher : Badan Penelitian dan Pengembangan Daerah Kota Kupang

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Abstract

Public service is one government jobs which must be done. The achievement institution especially in public service is are of succes indicators indoing then job. Assessment for public service achievenment based on PERMEN PAN-RB number 38 year 2012 about guidance of performance assessment of public service unit includes nine components that is : vision, mission and motto, service standard and service announcement, system, procedure and mechanism, human resource, fool and infrastructure, hardling denuciation, society satisfaetion index, public service information system and productivity of targeting service achievement. Conceptually there are five principles that must be considered to reach the quality of service such as tangible, realiable, responsiveness, asurance and emphaty. The performance of permit service on Local Government Agencies of Kupang City Goverment, is measured by five superior service principles with nine performance assessment showed that the performance of Local Government Agencies of Kupang City Government, especially in permit service has variety range which can be shown from perfomance assessment or five quality principles service. It is proved that the performance of public service cannot be seen from one component or one aspect only but i is complex and multi dimensional. Thus the rising of permit service perormance must be done comprehensively, at least it includes three aspect such as human resource, fool and infrastructure and work system.
Evaluasi Ketercapaian Fungsi Pasar Rakyat Waiwerang Pasca Revitalisasi Yosef Dionisius Lamawuran; Frans Nyong
SOCIETAS Vol 10 No 1 (2021): Societas : Jurnal Ilmu Administrasi Dan Sosial
Publisher : Universitas Musamus, Merauke, Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/sjias.v10i1.3453

Abstract

After 2018 revitalization, Waiwerang public market hasn’t served to its’ best function, as mandated inthe 2014-7th Law of Trading. Using the Context, Input, Process, and Product (CIPP) model, this researchaims to value how the program meets public needs, the properness of resources and implementationprocess according to the plan, to evaluate the goal and change in the society, using the qualitativedescriptivedesign. Data collected by interview, observation, and documentation methods. Results showthat revitalization was irrelevant with vendors and surrounding business’ needs. Vendors’ lowparticipation during the planning process was the main cause of inaccurate needs assessment. Programimplementation was not supported with sufficient local market management’s quality and capability. Thissituation happened because of the partially interpretation of the program’s goals, which stated in the2014-7th law and 2019-2nd Law of the Ministry of Trading Affairs. Trading facilities and infrastructureswas not properly utilized in supporting the market function attainment. Shortage of kiosks number, smallsize, and air circulation, were the main caused. The change of building appearance have been achieved,however, the availability of capital and production stability by using the credit union have not beenachieved. The role of social /institutional capital in building the stability of market ecosystem was stillneglected by the market management.