Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Jurnal Riset Komunikasi
Yasin Setiawan
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KOMUNIKASI BERBASIS KOMPUTER TERHADAP KUALITAS PELAYANAN PERPUSTAKAAN DAN KEPUASAN PEMUSTAKA Yasin Setiawan; Zulkarnain Zulkarnain; Nurjanah Nurjanah
Jurnal Riset Komunikasi Vol 3 No 1 (2020): Februari 2020
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komuniasi (ASPIKOM) Wilayah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24329/jurkom.v3i1.88

Abstract

The implementation of self-service (the application of Human Computer Interaction) and SMS-based message machine (the application of Computer Mediated Communication) at Riau University Library, has changed the way of communication in services, changed infrastructure, and user satisfaction. This study aims to examine the significance of the influence of these two innovations on service quality, as well as user satisfaction at Riau University Library. This quantitative research that using questionnaire instrument was conducted in January to October 2019 with a population of 14,757 people, and a sample of 200 people. The study uses a Structural Equation Modeling approach with LISREL tools. Data analysis uses Confirmatory Factor Analysis, which produces T-values for each correlation tested. The effect between variables is considered significant if the T-values are greater than 1.96 (critical significance value). From the results of the analysis, it was found that the implementation of self-service had a significant effect on service quality (T-values=4.986) and significant on the satisfaction of users (2.875), while the implementation of SMS-based message machines was significant on service quality (2.576), but not significantly on user satisfaction (0.877).
Co-Authors I Gusti Ngurah Antaryama Zulkarnain Zulkarnain