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Influence of IT Application to Organizational Performance mediated by warehouse management and customer relationship management Santoso, Olivia Gisena; Siagian, Hotlan
Petra International Journal of Business Studies Vol 2 No 1 (2019): JUNE 2019
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.2.1.44-52

In this thesis discuss about the affect of Information Technology Application to Organizational Performance through Warehouse Management and Customer Relationship Management on company. In this study using primary data with a population of 109 companies and 52 samples of companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are groups on third party logistic companies in Surabaya and Sidoarjo. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 53 questionnaires. The result showed that the affect of Information Technology Application on Organizational Performance were positive and significant. In addition, the results also showed that the affect of Information Technology Application on Warehouse Management were positive and significant, the result showed that the affect of Information Technology Application on Customer Relationship Management were positive and significant, the result also showed that the affect of Warehouse Management on Organizational Performance were positive and significant, and the result showed that the affect of Customer Relationship Management on Organizational Performance were positif and significant in 3PL companies in Surabaya and Sidoarjo

The Effect of Top Management Involvement on Supply Chain Risk Management through Buyer-Supplier Relationship Siagian, Hotlan; Tarigan, Zeplin Jiwahusada; Hee, Han Tae
Jurnal Teknik Industri Vol 20, No 2 (2018): December 2018
Publisher : Institute of Research and Community Outreach - Petra Christian University

This paper aims to examine the role of the buyer-supplier relationship in improving the impact of top management involvement in the supply chain risk management. The study used 55 export-oriented manufacturing companies domiciled in East Java of Indonesia, and three respondents from top management level represented each company. Of 55, 44 companies have completed the questionnaires which means the response rate of 80%. Data collection used a questionnaire designed with a five-item Likert scale. Data analysis used the partial least square technique with Smart-PLS software version 3.0 to examine the hypotheses. The finding revealed that top management involvement affects supply chain risk management, top management involvement affects the buyer-supplier relationship, and buyer-supplier relationship affects supply chain risk management. The last finding is that buyer-supplier relationship empirically the effect of top management involvement. This paper paves the way for the manager in improving supply chain risk management by practicing top management involvement and development of a relationship with the supplier.

The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation Westonlie, Tommy; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 1 No 2 (2018): DECEMBER 2018
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.1.2.98-105

In this thesis discuss the effect of Information Technology Application on Organizational Performance through Cross Functional Team and Total Quality Management Implementation on the company. In this study using primary data with 102 population and 50 samples of manufacturing companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are open or closed that have large and medium industrial groups on firm manufacturing in East Java. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 57 questionnaires. The result showed that the effect of Information Technology Application on Organizational Performance was significant. The results showed that the effect of Information Technology Application on Cross Functional Team was significant, the result showed that the effect of Information Technology Application on Total Quality Management Implementation was significant, the result showed that the effect of Cross-Functional Team on Organizational Performance was significant, the result showed that the effect of Cross-Functional Team on Total Quality Management Implementation was significant and the result showed that the effect of Total Quality Management Implementation on Organizational Performance was significant in firms manufacturing in East Java.

The Effect of Information Technology on Retailer Satisfaction Through Supply Chain Management Practices and Retailer-Distributor Relationship in Modern Retailer Surabaya Jiputra, Juan Alexander; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Petra International Journal of Business Studies Vol 3 No 2 (2020): DECEMBER 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.2.126-134

Supply chain management is vital for manufacturing companies in connecting suppliers, manufacturers, distributors, and corporate customers. The company's products will enter the company's distribution system through distributors, retailers, and end customers. This study examines how to enhance retailer satisfaction by taking into account the application of information technology, supply chain management practices, and retailer-distributor relationships. This study surveyed 86 modern retailers using a five-point Likert scale questionnaire. Data processing used PLS. The results showed that the information technology significantly improves the retailer-distributor relationships with a coefficient of 0.303. Also, information technology affects supply chain management practices with a coefficient of 0.527. Information technology has an effect of 0.281 on retailer satisfaction. The company implementing supply chain management practice improves the retailer-distributor relationship by 0.518, and supply chain management practice affects retailer satisfaction by 0.291. The results also showed that the retailer-distributor relationship affects retailer satisfaction by 0.358. This research provides an insight for the practitioner on how to improve the retailer satisfaction. This paper also contributes to the ongoing research in the field of supply chain management.

The Influence of Perceived Security and Perceived Enjoyment on Intention To Use with Attitude Towards Use as Intervening Variable on Mobile Payment Customer in Surabaya Sudono, Fabrianne Setiawati; Adiwijaya, Michael; Siagian, Hotlan
Petra International Journal of Business Studies Vol 3 No 1 (2020): JUNE 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.1.37-46

This study aims to determine the effect of perceived security and perceived enjoyment as moderated variable on intention to use mobile payment, either directly or through mediation of attitude towards use. The method used in this study is quantitative by spreading the questionnaires to 211 respondents of mobile payment application users both online and offline in Surabaya. The selection of this research sample used a judgment sampling technique with criteria determined by the researcher. The data was analyzed with Structural Equation Modeling (SEM), SmartPLS tools. The questionnaire collected was 192 questionnaires. The results show that perceived security and perceived enjoyment have a significant directly influence on intention to use and indirectly through mediating attitudes to use mobile payment. In addition, it was found that perceived enjoyment variable moderated the relationship between perceived security and attitudes to use but did not moderate the relationship between perceived security and intention to use.

The Effect of Transformational Leadership on Firm Performance through ERP Systems and Supply Chain Integration in the Food and Beverage Industry Setiabudi, Kezia Jade; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 4 No 1 (2021): JUNE 2021
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.4.1.65-73

This study aims to examine the effect of transformational leadership on company performance using ERP technology and supply chain integration in food and beverage companies. The survey uses a questionnaire designed using a 5-point Likert scale. As many as 100 questionnaires were distributed to 100 food and beverage companies domiciled in the region of Surabaya, East Java, Indonesia. Respondents were from the supervisor and upper level as considered the most knowledgeable person in the company. The number of valid data is 55 respondents representing 55 companies from 100 respondents. Data analysis using Smart PLS. The results of the data analysis show that transformation Leadership does not directly affect firm performance; transformation Leadership does not affect supply chain integration. ERP Application influences firm Performance, supply chain integration influences firm performance, ERP Application affects supply chain integration. An additional finding is that transformational leadership indirectly affects firm performance. This result enriches the insight for the manager in enhancing firm performance. This paper also contributes to the current research in the field of supply chain management.

Impact of Supply Chain Integration, Supply Chain Responsiveness, and Innovation Capability on Operational Performance in Era Covid-19 Hotlan Siagian; Dillwyn Felix Johono
Petra International Journal of Business Studies Vol. 5 No. 1 (2022): JUNE 2022
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

The study investigated the influence of supply chain integration on operational performance through supply chain responsiveness and innovation capability. Data collection used a questionnaire designed with a 7-point Likert scale in Google Form and printed format. The questionnaire is distributed through social media, email, WhatsApp, and mail posts. The sampling method uses probability sampling technique utilizing online software https://numbergenerator.org/. Of the 266 population of food and beverage companies in East Java, as many as 140 samples were selected. Data analysis used the partial least square technique (PLS) utilizing SmarrtPLS Version 3.0 software. The analysis results showed that the nine hypotheses formulated were empirically and significantly supported. Supply chain integration affects supply chain responsiveness, innovation capability, and operational performance. In addition, supply chain responsiveness and innovation capability positively affect operational performance. This study's exciting and new findings are the mediating role of supply chain responsiveness and innovation capability. This result offers solutions to practitioners to build supply chain integration, supply chain responsiveness, and innovation capability to improve operational performance. The theoretical contribution of this research is mainly in the mediating role of supply chain responsiveness and innovation capability on the influence of supply chain integration on operational performance.

The Effect of Early Supplier Involvement on Firm Performance through Teamwork and New Product Development Alvenia Oktapia; Hotlan Siagian; Zeplin Jiwa Husada Tarigan
Petra International Journal of Business Studies Vol. 5 No. 1 (2022): JUNE 2022
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Manufacturing companies in Indonesia experienced the most severe growth due to the impact of the coronavirus pandemic (Covid-19). The effect of the pandemic resulted in companies reducing production capacity by reducing the use of utilities owned by the company. This study examines the effect of early supplier involvement on firm performance through teamwork and new product development. This research surveyed 55 companies from 104 manufacturing companies with more than 100 employees in East Java, Indonesia. The data collection used a questionnaire designed with a five-point Likert scale. Data analysis used SmartPLS version 3.0 to assess the measurement model and examine the hypothesis. This study developed nine hypotheses, which indicated that eight hypotheses were supported, and one hypothesis was rejected. Early supplier involvement affects teamwork, new product development, and firm performance. Furthermore, teamwork affects new product development and firm performance. Moreover, new product development affects firm performance. In addition, early supplier involvement indirectly affects firm performance through new product development and teamwork, respectively and simultaneously. These findings provide an insight for manufacturing management to consider early supplier involvement in developping new products and enhancing firm performance. This research will enrich the supply chain management theory, focusing on product development as the competitiveness of companies that are changing rapidly.

The Effect of Trust Supplier on Firm Performance through Information Sharing and Collaboration in Manufacturing Companies Eric Oktavianus Setiawan; Zeplin Jiwa Husada Tarigan; Hotlan Siagian
Petra International Journal of Business Studies Vol. 5 No. 1 (2022): JUNE 2022
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Information technology enables companies to build good communication and coordination with external partners. The information system owned by the company can provide fast information for management in determining the company's direction. This research proposed a model to investigate the effect of trust suppliers on firm performance through the mediation of information sharing and collaboration. For this purpose, this study postulates nine hypotheses to be examined. Eighty-five (85) manufacturing companies have been surveyed as the sample in this study. Data collection used a questionnaire designed with a five-point Likert scale. Data analysis used smartPLS software to examine the hypotheses. The result indicated that all hypotheses were supported as follows. Trust supplier, information sharing, and collaboration directly affect firm performance. Interestingly, information sharing and collaboration mediate the influence of trust in suppliers on firm performance. These findings provide a managerial implication on how to improve the firm performance by establishing trust in the supplier, sharing information, and developing collaboration between partners. This study also contributes to the current research in supply chain management.

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