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The Effect of Top Management Involvement on Supply Chain Risk Management through Buyer-Supplier Relationship Siagian, Hotlan; Tarigan, Zeplin Jiwahusada; Hee, Han Tae
Jurnal Teknik Industri Vol 20, No 2 (2018): December 2018
Publisher : Institute of Research and Community Outreach - Petra Christian University

This paper aims to examine the role of the buyer-supplier relationship in improving the impact of top management involvement in the supply chain risk management. The study used 55 export-oriented manufacturing companies domiciled in East Java of Indonesia, and three respondents from top management level represented each company. Of 55, 44 companies have completed the questionnaires which means the response rate of 80%. Data collection used a questionnaire designed with a five-item Likert scale. Data analysis used the partial least square technique with Smart-PLS software version 3.0 to examine the hypotheses. The finding revealed that top management involvement affects supply chain risk management, top management involvement affects the buyer-supplier relationship, and buyer-supplier relationship affects supply chain risk management. The last finding is that buyer-supplier relationship empirically the effect of top management involvement. This paper paves the way for the manager in improving supply chain risk management by practicing top management involvement and development of a relationship with the supplier.

The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation Westonlie, Tommy; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 1 No 2 (2018): DECEMBER 2018
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.1.2.98-105

In this thesis discuss the effect of Information Technology Application on Organizational Performance through Cross Functional Team and Total Quality Management Implementation on the company. In this study using primary data with 102 population and 50 samples of manufacturing companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are open or closed that have large and medium industrial groups on firm manufacturing in East Java. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 57 questionnaires. The result showed that the effect of Information Technology Application on Organizational Performance was significant. The results showed that the effect of Information Technology Application on Cross Functional Team was significant, the result showed that the effect of Information Technology Application on Total Quality Management Implementation was significant, the result showed that the effect of Cross-Functional Team on Organizational Performance was significant, the result showed that the effect of Cross-Functional Team on Total Quality Management Implementation was significant and the result showed that the effect of Total Quality Management Implementation on Organizational Performance was significant in firms manufacturing in East Java.

Influence of IT Application to Organizational Performance mediated by warehouse management and customer relationship management Santoso, Olivia Gisena; Siagian, Hotlan
Petra International Journal of Business Studies Vol 2 No 1 (2019): JUNE 2019
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.2.1.44-52

In this thesis discuss about the affect of Information Technology Application to Organizational Performance through Warehouse Management and Customer Relationship Management on company. In this study using primary data with a population of 109 companies and 52 samples of companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are groups on third party logistic companies in Surabaya and Sidoarjo. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 53 questionnaires. The result showed that the affect of Information Technology Application on Organizational Performance were positive and significant. In addition, the results also showed that the affect of Information Technology Application on Warehouse Management were positive and significant, the result showed that the affect of Information Technology Application on Customer Relationship Management were positive and significant, the result also showed that the affect of Warehouse Management on Organizational Performance were positive and significant, and the result showed that the affect of Customer Relationship Management on Organizational Performance were positif and significant in 3PL companies in Surabaya and Sidoarjo

The Influence of Perceived Security and Perceived Enjoyment on Intention To Use with Attitude Towards Use as Intervening Variable on Mobile Payment Customer in Surabaya Sudono, Fabrianne Setiawati; Adiwijaya, Michael; Siagian, Hotlan
Petra International Journal of Business Studies Vol 3 No 1 (2020): JUNE 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.1.37-46

This study aims to determine the effect of perceived security and perceived enjoyment as moderated variable on intention to use mobile payment, either directly or through mediation of attitude towards use. The method used in this study is quantitative by spreading the questionnaires to 211 respondents of mobile payment application users both online and offline in Surabaya. The selection of this research sample used a judgment sampling technique with criteria determined by the researcher. The data was analyzed with Structural Equation Modeling (SEM), SmartPLS tools. The questionnaire collected was 192 questionnaires. The results show that perceived security and perceived enjoyment have a significant directly influence on intention to use and indirectly through mediating attitudes to use mobile payment. In addition, it was found that perceived enjoyment variable moderated the relationship between perceived security and attitudes to use but did not moderate the relationship between perceived security and intention to use.

The Effect of Information Technology on Retailer Satisfaction Through Supply Chain Management Practices and Retailer-Distributor Relationship in Modern Retailer Surabaya Jiputra, Juan Alexander; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Petra International Journal of Business Studies Vol 3 No 2 (2020): DECEMBER 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.2.126-134

Supply chain management is vital for manufacturing companies in connecting suppliers, manufacturers, distributors, and corporate customers. The company's products will enter the company's distribution system through distributors, retailers, and end customers. This study examines how to enhance retailer satisfaction by taking into account the application of information technology, supply chain management practices, and retailer-distributor relationships. This study surveyed 86 modern retailers using a five-point Likert scale questionnaire. Data processing used PLS. The results showed that the information technology significantly improves the retailer-distributor relationships with a coefficient of 0.303. Also, information technology affects supply chain management practices with a coefficient of 0.527. Information technology has an effect of 0.281 on retailer satisfaction. The company implementing supply chain management practice improves the retailer-distributor relationship by 0.518, and supply chain management practice affects retailer satisfaction by 0.291. The results also showed that the retailer-distributor relationship affects retailer satisfaction by 0.358. This research provides an insight for the practitioner on how to improve the retailer satisfaction. This paper also contributes to the ongoing research in the field of supply chain management.

The Effect of Transformational Leadership on Firm Performance through ERP Systems and Supply Chain Integration in the Food and Beverage Industry Setiabudi, Kezia Jade; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 4 No 1 (2021): JUNE 2021
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.4.1.65-73

This study aims to examine the effect of transformational leadership on company performance using ERP technology and supply chain integration in food and beverage companies. The survey uses a questionnaire designed using a 5-point Likert scale. As many as 100 questionnaires were distributed to 100 food and beverage companies domiciled in the region of Surabaya, East Java, Indonesia. Respondents were from the supervisor and upper level as considered the most knowledgeable person in the company. The number of valid data is 55 respondents representing 55 companies from 100 respondents. Data analysis using Smart PLS. The results of the data analysis show that transformation Leadership does not directly affect firm performance; transformation Leadership does not affect supply chain integration. ERP Application influences firm Performance, supply chain integration influences firm performance, ERP Application affects supply chain integration. An additional finding is that transformational leadership indirectly affects firm performance. This result enriches the insight for the manager in enhancing firm performance. This paper also contributes to the current research in the field of supply chain management.

ANALISIS WEBSITE QUALITY, TRUST DAN LOYALTY PELANGGAN ONLINE SHOP Hotlan Siagian; Edwin Cahyono
Jurnal Manajemen Pemasaran Vol. 8 No. 2 (2014): OKTOBER 2014
Publisher : Institute of Research and Community Outreach - Petra Christian University

The use of online store as purchasing media of goods and services increased rapidly in Indonesia. The number of online store owners also rose sharply such that competition unavoidable. Website quality is one of the factors that influece trust and trust will generate loyalty of the online shop customer. This research aimed to analyze the influence of website quality on trust and the influence trust on customer loyalty in East Java area. The research was conducted by distributing questionnaires to 249 respondens which selected randamly at Petra Christian University campuss. Data was analyzed using SPSS for Windows Version 16 and SmartPLS Version 1.01. The results obtained, website quality influence trust, and trust influence customer loyalty.

Influence of Information Quality on Retailer Satisfaction through Supply Chain Flexibility and Supplier Relationship Management in the Retail Industry Ardiono Putra; Zeplin Jiwa Husada Tarigan; Hotlan Siagian
Jurnal Teknik Industri Vol. 22 No. 2 (2020): December 2020
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.22.2.93-102

Businesses always compete to improve customer satisfaction. A firm engaged in as a distributor as well, always try to provide satisfaction to their customer, in this case, retailer and wholesales. The distributor can improve retailer satisfaction by providing such information that suits retailer requirements in the pursuit that the supply chain flow can move quickly, particularly on the flow of products from the manufacturing ordered by the distributors. This study aims to obtain a relationship between distributors and retailer companies. This study surveyed 100 retailers, and wholesale companies engaged in Fast Moving Consumer Goods (FMCG) and the supplier domiciled in the city of Makassar, South Sulawesi, with revenues of more than IDR 300,000,000. - / year. SmartPLS software version 2.0 was used to test the hypothesis. The results of the study found that information quality can provide a positive increase in improving supplier relationship management. Adequate information quality cannot significantly increase supply chain flexibility and retailer satisfaction. Supplier relationship management built by distributors can have an impact of 0.611 on supply chain flexibility in retail and retail satisfaction companies of 0.367. The stronger distributor and retailer relationship can increase distributor flexibility and retail satisfaction. Supply chain flexibility built by distributor companies can have a significant impact on retailer satisfaction of 0.463. This research provides an improvement in the development of supply chain management theory, in particular, building relationships with customers.

The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation Tommy Westonlie; Hotlan Siagian; Zeplin Jiwa Husada Tarigan
Petra International Journal of Business Studies Vol. 1 No. 2 (2018): DECEMBER 2018
Publisher : Master of Management, School of Business and Management, Petra Christian University

In this thesis discuss the effect of Information Technology Application on Organizational Performance through Cross Functional Team and Total Quality Management Implementation on the company. In this study using primary data with 102 population and 50 samples of manufacturing companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are open or closed that have large and medium industrial groups on firm manufacturing in East Java. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 57 questionnaires. The result showed that the effect of Information Technology Application on Organizational Performance was significant. The results showed that the effect of Information Technology Application on Cross Functional Team was significant, the result showed that the effect of Information Technology Application on Total Quality Management Implementation was significant, the result showed that the effect of Cross-Functional Team on Organizational Performance was significant, the result showed that the effect of Cross-Functional Team on Total Quality Management Implementation was significant and the result showed that the effect of Total Quality Management Implementation on Organizational Performance was significant in firms manufacturing in East Java.

Influence of IT Application to Organizational Performance mediated by warehouse management and customer relationship management Olivia Gisena Santoso; Hotlan Siagian
Petra International Journal of Business Studies Vol. 2 No. 1 (2019): JUNE 2019
Publisher : Master of Management, School of Business and Management, Petra Christian University

In this thesis discuss about the affect of Information Technology Application to Organizational Performance through Warehouse Management and Customer Relationship Management on company. In this study using primary data with a population of 109 companies and 52 samples of companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are groups on third party logistic companies in Surabaya and Sidoarjo. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 53 questionnaires. The result showed that the affect of Information Technology Application on Organizational Performance were positive and significant. In addition, the results also showed that the affect of Information Technology Application on Warehouse Management were positive and significant, the result showed that the affect of Information Technology Application on Customer Relationship Management were positive and significant, the result also showed that the affect of Warehouse Management on Organizational Performance were positive and significant, and the result showed that the affect of Customer Relationship Management on Organizational Performance were positif and significant in 3PL companies in Surabaya and Sidoarjo

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