Articles
<![CDATA[Rancang Bangun Fitur Chatbot Customer Service Menggunakan Dialogflow ]]>
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Samuel Ady Sanjaya]]>;
<![CDATA[Victor Ilyas Sugara]]>
<![CDATA[ Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Vol 19, No 1 (2022): Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika ]]>
Publisher : <![CDATA[Ilmu Komputer, FMIPA, Universitas Pakuan ]]>
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DOI: 10.33751/komputasi.v19i1.4474
<![CDATA[The quality of providing customer service channels is very influential on customer satisfaction. To keep customer satisfaction, it is necessary to have a good interaction from customer service to the customer. In this case, PT Dian Prima Jayaraya is one of the companies that utilize Solo's application product as a medium for customer service. The development of the Solo application makes the application's features more complex and makes it difficult for users to do activities in the application. Customer service has a role in accommodating questions and answering difficulties experienced by users. The number of incoming questions is quite large, so that the existing customer service team cannot answer. Ignored or unanswered questions can lower the level of customer satisfaction. Therefore, we need a system that can help optimize customer service in a Chatbot to minimize unanswered customer questions. A chatbot is a service powered by rules and artificialintelligence, which the user interacts with through a chat interface. The Chatbot will be built on an iOS prototype application and use the NLP (Natural Language Processing) platform, namely Dialogflow. This platform will process and scan every question given by the customer.]]>
<![CDATA[Analysis and Design of Web-Based Information System for Church Congregations Case Study: Church BNKP Pewarta ]]>
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Ririn Ikana Desanti]]>
<![CDATA[ ULTIMA InfoSys Vol 12 No 2 (2021): Ultima Infosys : Jurnal Ilmu Sistem Informasi ]]>
Publisher : <![CDATA[Universitas Multimedia Nusantara ]]>
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DOI: 10.31937/si.v12i2.2403
<![CDATA[During the COVID-19 pandemic, worship activities at the Church were limited. The lack of preparation and data collection on the congregations who visit to worship regularly every week increases the risk of transmission. It needs to be minimized and anticipated. One effort that can be made to reduce this risk is to collect data on the health condition of the congregation who will attend worship. The data collection process is recorded in writing on the attendance list. This requires an iterative approach to be updated and creates a build-up to the attendance record. In addition, media information about the BNKP Pewarta Church activities is not yet available. To overcome this problem, a congregational data collection information system is needed to store congregation data and provide general information about the BNKP Pewarta Church. In designing this Congregation Data Collection Information System, the design method used is the Web Development Life Cycle (WDLC). This information system website design can store Church congregation data and present general Church information.]]>
<![CDATA[Analysis and Design of an Web-Based Ticketing Service Helpdesk at Food and Packaging Machinery Company ]]>
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Fenina Adline Twince Tobing]]>
<![CDATA[ ULTIMA InfoSys Vol 13 No 1 (2022): Ultima InfoSys : Jurnal Ilmu Sistem Informasi ]]>
Publisher : <![CDATA[Universitas Multimedia Nusantara ]]>
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DOI: 10.31937/si.v13i1.2656
<![CDATA[PT Putra Chandra Sentosa is a company engaged in food and packaging machinery. In the business process that runs in the customer service division, the process of recording service submissions by customer service is carried out using word processing software which has the potential for data accumulation and the search for information on service submissions to be slower. Customer service has difficulty dividing technicians' duties due to service status updates that are not real-time, and they have to wait for technicians to submit a letter of assignment after the visit. In addition to using conventional data processing, customers who complain about service results or technician attitudes make management feel they need feedback reports regarding customer satisfaction. This study aims to design a website that is useful to facilitate the search for service information, perform a balanced division of technician tasks and assist management in seeing customer satisfaction in the form of reports. The Helpdesk Ticketing website in this study has been developed using Website Development Life Cycle (WDLC) model with the Hypertext Preprocessor (PHP) programming language, Unified Modeling Language (UML) notation and MySQL database. The PHP programming language is used in this research because various operating systems can run it via a browser. This research produces a Helpdesk Ticketing website that can answer the needs of the company PT Putra Chandra Sentosa. This research also proves that the website can optimize business processes in recording service submissions compared to using word processing software]]>
<![CDATA[Analysis and Design of Production Monitoring Information Systems on Label Shoe Manufacturing Companies ]]>
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Rudi Sutomo]]>;
<![CDATA[Victor Ilyas Sugara]]>
<![CDATA[ Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Vol 20, No 1 (2023): Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika ]]>
Publisher : <![CDATA[Ilmu Komputer, FMIPA, Universitas Pakuan ]]>
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DOI: 10.33751/komputasi.v20i1.6075
<![CDATA[Digital technology can be used to solve problems that arise from business activity. One company that has not optimally used digital technology is PT Tiga Tapak Mutiara, which is engaged in manufacturing shoe labels. In its business process, each related division collects data, and the data collection results will be reported to the manager to unify work activities. The production data collection process has not been carried out optimally by the relevant divisions because the conventional recording is still carried out using a spreadsheet application which can slow down the reporting process to be monitored by the leadership. As a result, a slow process can impact not completing production on time. In addition to the problem of data collection, another problem is that the completion of orders received earlier is not compared to the orders received last. The aim and contribution of this research are to integrate business processes to overcome these problems in data collection, monitoring, and order completion activities. It is necessary to design a web-based monitoring information system with the Rapid Application Development (RAD) method and the application of the First In, First Out (FIFO) method so that the ordering process can run according to the time of order. The result of this research is a web-based information system that is useful for integrating business processes to monitor and optimize production activities to be completed on time. This web-based information system has also passed the functionality test using black box testing and is following the company's needs.]]>
<![CDATA[DEVELOPMENT OF WEB-BASED SERVICEAPP APPLICATIONS AND USABILITY TESTING USING THE USABILITY SCALE SYSTEM (SUS) CASE STUDY: PT TELEMEDIA MITRA ERAJAYA ]]>
<![CDATA[Axcel Lukito]]>;
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Hari Santoso]]>
<![CDATA[ Computatio : Journal of Computer Science and Information Systems Vol. 6 No. 2 (2022): Computatio: Journal of Computer Science and Information Systems ]]>
Publisher : <![CDATA[Faculty of Information Technology, Universitas Tarumanagara ]]>
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DOI: 10.24912/computatio.v6i2.20379
<![CDATA[Today, many companies have taken advantage of the use of technology to help their business processes. One of Indonesia's companies engaged in Test and Measurement, Network Monitoring and Telecom Professional Services is PT Telemedia Mitra Erajaya which uses applications to help its business processes, especially in inventory. This study aims to evaluate and produce a recommended application design based on the evaluation results using the System Usability Scale (SUS) method to measure application usability. In usability testing, there are five components: Learnability, Efficiency, Memorability, Errors, and Satisfaction. After the Usability evaluation is complete, the results will be used as recommendations for the design of the Serviceapp application. The results of usability testing on existing enterprise applications get the results of 54.75 points. The framework for designing the Serviceapp application is Laravel with the adminLTE template. This research results from a website-based Serviceapp Inventory application that can help companies enter data and are easy to access. The usability testing results obtained are 74.75 points. With the new application, test results increased by 20 points.]]>
<![CDATA[Enterprise Resource Planning (ERP) Evaluation using User Experience Questionnaire and Development of Chatbot for Indonesian Insurance Company ]]>
<![CDATA[Ryang Agung]]>;
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Suryasari]]>
<![CDATA[ G-Tech: Jurnal Teknologi Terapan Vol 7 No 1 (2023): G-Tech, Vol. 7 No. 1 Januari 2023 ]]>
Publisher : <![CDATA[Universitas Islam Raden Rahmat, Malang ]]>
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DOI: 10.33379/gtech.v7i1.2017
<![CDATA[Implementing Enterprise Resource Planning (ERP) can facilitate the planning and management of company resources. One of the insurance companies in Indonesia implementing ERP is PT Asuransi Jiwa Manulife; the platform used is a cloud-based ERP from Infor company, namely Infor CloudSuite. The Cloud ERP feature used is MiPOS, a part of making insurance proposals for prospective customers. In the implementation of MiPOS, there are still deficiencies in User Experience (UX) which are not yet user-friendly; therefore, a UX evaluation on MiPOS is carried out using the User Experience Questionnaire (UEQ) method distributed to MiPOS users as respondents. UEQ is a complete User Experience assessment framework that captures a person's impression of a system. UEQ has six aspects with 26 assessment criteria as a measure. However, in this research, the measurement was focused on the Perspicuity aspect. The research results show that the Perspicuity aspect score has the lowest value, namely -0.379 points, which falls into the neutral category. The effects of the Perspicuity aspect form the basis for ERP development by creating Frequently Asked Questions (FAQ) pages equipped with the Chatbot feature.]]>
<![CDATA[The Development of Web-based Sales Reporting Information Systems using Rapid Application Development Method ]]>
<![CDATA[Suryasari Suryasari]]>;
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Ririn Ikana Desanti]]>
<![CDATA[ Ultima InfoSys : Jurnal Ilmu Sistem Informasi Vol 13 No 2 (2022): Ultima InfoSys : Jurnal Ilmu Sistem Informasi ]]>
Publisher : <![CDATA[Universitas Multimedia Nusantara ]]>
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DOI: 10.31937/si.v13i2.3005
<![CDATA[Many studies can be used as references regarding the application of information systems in companies that can optimize business processes. Information Systems can be designed according to the needs of each company. Concerning the company, PT Artindo Pratama Sejahtera is a private company engaged in paint production. One of the problems in business processes at the company is when the sales report activity from the salesperson to the warehouse admin section needs to be recorded in the database because it still uses the short message/chat application media. In addition, the short messages/chats often pile up. Based on the literature review that has been done from previous research, these problems can be overcome by implementing an information system. The purpose and contribution of this research are to optimize business processes in reporting activities so that they become integrated. The output of this research is a website-based Sales Reporting Information System. Before the Information System was implemented at PT Artindo Pratama Sejahtera, functionality testing was carried out by system users using the User Acceptance Test (UAT) method with the black box testing model and obtaining results according to company needs so that they could overcome the problems described earlier.]]>
<![CDATA[Design And Development of Car Sparepart Sales Information System For Web-Based Using RAD Method On UMKM Sinar Seroja ]]>
<![CDATA[Steven Chandra]]>;
<![CDATA[Rudi Sutomo]]>;
<![CDATA[Jansen Wiratama]]>
<![CDATA[ G-Tech: Jurnal Teknologi Terapan Vol 7 No 2 (2023): G-Tech, Vol. 7 No. 2 April 2023 ]]>
Publisher : <![CDATA[Universitas Islam Raden Rahmat, Malang ]]>
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DOI: 10.33379/gtech.v7i2.2019
<![CDATA[UMKM A business that deals in auto accessories and parts is called Sinar Seroja. UMKM Sinar Seroja wishes to create an integrated system because errors frequently occur in the data collection and processing of traditional sales transaction data, namely inventory data with sales transaction data in a traditional system that is not integrated. This makes it tough to record and process data regarding inventory and sales transactions. Rapid Application Development (RAD) is a technique used to create a web-based integrated sales information system. This was proven after the Black Box testing was carried out with an average result of 88.3% indicating that the web-based application had been successfully implemented.Customers may get around current issues so that it is simpler to save and handle sales and warehousing transaction data with an integrated web-based sales information system. Additionally, Sinar Seroja needs a system to be developed as a medium for transaction data storage because it.]]>
<![CDATA[Developing a Class Scheduling Mobile Application for Private Campus in Tangerang with the Extreme Programming (XP) Model ]]>
<![CDATA[Jansen Wiratama]]>;
<![CDATA[Hari Santoso]]>;
<![CDATA[Clairence]]>
<![CDATA[ G-Tech: Jurnal Teknologi Terapan Vol 7 No 2 (2023): G-Tech, Vol. 7 No. 2 April 2023 ]]>
Publisher : <![CDATA[Universitas Islam Raden Rahmat, Malang ]]>
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DOI: 10.33379/gtech.v7i2.2288
<![CDATA[Class schedule is one of the important essences in lecture activities. The class scheduling process at STMIK Dharma Putra, a private campus in Tangerang, has several obstacles. The obstacle is class schedules that still need to be distributed to students and lecturers via short messaging applications such as WhatsApp (WhatsApp Group Chat) and email services, resulting in duplicate schedule files. Another obstacle was when revisions to class schedules and re-submissions caused the class schedule files to accumulate (data redundancy). Moreover, the campus reminder activities are carried out conventionally by sending paper photos of the daily lecture schedule via the WhatsApp group. Based on literature studies conducted in previous research, one way to disseminate information that is quite effective and successful in dealing with similar problems is through mobile-based applications. A mobile-based class scheduling application is developed using Flutter tools with an Extreme Programming model to overcome the problem. The final stage of this research is application testing using the User Acceptance Test (UAT) method with the Black-box testing model. From the results of the UAT test, the results obtained were 92.82% with excellent indicators and following user needs.]]>
<![CDATA[The Development of Enterprise Resource Planning (ERP) using the Rapid Application Development (RAD) Method for the Garment Industry in Indonesia ]]>
<![CDATA[Muhammad Raihan Gifari Qowindra]]>;
<![CDATA[Jansen Wiratama]]>
<![CDATA[ G-Tech: Jurnal Teknologi Terapan Vol 7 No 2 (2023): G-Tech, Vol. 7 No. 2 April 2023 ]]>
Publisher : <![CDATA[Universitas Islam Raden Rahmat, Malang ]]>
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DOI: 10.33379/gtech.v7i2.2296
<![CDATA[One of the Indonesian companies engaged in the Garment Industry is PT Mardohar Catur Tunggal Gaya. This company focuses on manufacturing garments, safety clothing, and industrial work clothing. Based on an analysis of the processes running in this company, business processes still need assistance regarding report integration. Several approaches to solving business needs are carried out by observing, interviewing, and reviewing the literature to address these obstacles. The results of interviews with companies that were later observed revealed that PT Mardohar Catur Tunggal Gaya needed to implement a system to optimize its business processes. Furthermore, from the literature review results, it was found that the right system to overcome these obstacles was Enterprise Resource Planning (ERP). The ERP system used is Oddo, and its development will be carried out using the Rapid Application Development (RAD) method. The result of this study is the modified Odoo ERP system with the addition of several modules according to business needs. The results of functional testing using the User Acceptance Test (UAT) testing method illustrate that the developed ERP system follows user needs and is feasible to implement.]]>
