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All Journal Journal of Research and Technology Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Journal of Science and Social Development
Luqman Hakim
Universitas Nahdlatul Ulama Sidoarjo
Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

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Journal : Journal of Research and Technology

 1 
PERANAN TATA KELOLA SEBAGAI MEDIASI PENGARUH CHANNEL TERHADAP PENINGKATAN PRODUKTIVITAS INDUSTRI KECIL MENENGAH (IKM) DI SIDOARJO Luqman Hakim; Laily Muzdalifah
Journal of Research and Technology Vol. 4 No. 2 (2018): JRT Volume 4 No 2 Des 2018
Publisher : 2477 - 6165

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Abstract

Small and Medium Industries (SMEs) has a very important contribution of creating jobs, which in the end can help increase people's economy in Indonesia. However, SMEs tend to care less about long-term development strategies and more care abouthow to survive today. In order to survive and develop, SMEs needs to increase their productivity. Governance improvement is one strategy to increase the productivity. Many things can affect the governance, one of which is channels. In this study, there will be discussed about the effects of channels on influencing governance to improve the productivity of SMEs. The method used to determine the effect of channels on governance is Partial Least Square (PLS). Based on the results of the discussion in thisstudy, it can be concluded that the channel has a positive influence on the governance of SMEs. Keywords: Channel, SMEs, PLS.
ANALISIS PENGARUH KUALITAS PELAYANAN AKADEMIK TERHADAP LOYALITAS MAHASISWA UNUSIDA DENGAN PENDEKATAN PARTIAL LEAST SQUARE (PLS) Untung Usada; Luqman Hakim; Anita T. Kurniawati
Journal of Research and Technology Vol. 2 No. 2 (2016): JRT Volume 2 No 2 Des 2016
Publisher : 2477 - 6165

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Abstract

University does not only provide graduates in quantity but also concern about the quality and high discipline,capable of being dinamisator, innovator, motivator and agent of change and to thread high quality of human resources for the various types and levels of expertise. University should care to students’ service quality. University of Nahdlatul Ulama Sidoarjo is a new university in Sidoarjo. This University insists to improve the service quality. Service improvement is expected to affect the students’ satisfaction and trust. So it will be impected on students’ loyalty. The purpose of this study is to identifythe impact of satisfaction level of service quality and trust which are expected to affect the students’ loyalty. The method used in this study is Partial Least Square (PLS), SmartPLS 2.0. The analysis results of existing models shows that service quality has an important role in keeping the students’ loyalty. For students, excellent service will give satisfaction and trust so the loyalty can be risen. Keywords: Service quality, Customer loyalty, Partial Least Square (PLS).
Co-Authors Anita T. Kurniawati Ardhana Rahmayanti Atik Widiyanti Laily Muzdalifah Laily Noer Hamidah Lily Octavia Listin Fitrianah Medya Ayunda Fitri Muchammad Tamyiz Rina Sri Wulandari Untung Usada Yulia Tri Rahkadima Zahrotul Azizah