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All Journal Jurnal Informatika Jurnal Teknik Industri Journal of Engineering and Technological Sciences

Tota Simatupang

Industrial Systems and Techno-economics Research Group, Industrial Technology Faculty, Institut Teknologi Bandung Jalan Ganesha 10, Bandung 40132,

Author-ID : 380828

Computer Science & IT Engineering Industrial & Manufacturing Engineering

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Articles

The Application of a Decision-making Approach based on Fuzzy ANP and TOPSIS for Selecting a Strategic Supplier Govindaraju, Rajesri; Akbar, Muhammad I.; Gondodiwiryo, Leksananto; Simatupang, Tota
Journal of Engineering and Technological Sciences Vol 47, No 4 (2015)
Publisher : ITB Journal Publisher, LPPM ITB

Supplier selection becomes very important when used in the context of strategic partnerships because of the long-term orientation of the relationship. This paper describes the application of a decision-making approach for selecting a strategic partner (supplier). The approach starts with defining a set of criteria that fits the companyâs condition. In the next steps, a combination of fuzzy-ANP and TOPSIS methods is used to determine the weight for each criterion and rank all the alternatives. The application of the approach in an Indonesian manufacturing company showed that the three factors that got the highest weight were âgeographical locationâ, âcurrent operating performanceâ, and âreliabilityâ. Geographical location got the highest weight because it affects many other factors such as reaction to changes in demand, after-sales service, and delivery lead-time.Â Application of the approach helps decision-makers to gain effectiveness and efficiency in the decision-making process because it facilitates them to express their groupâs collective preferencesÂ while also providing opportunities for members to express their individual preferences. Future research can be directed at combining qualitative and quantitative criteria to develop the best criteria and methods for the selection of the best suppliers based on fuzzy ANP and TOPSIS.

PERANCANGAN SISTEM PREDIKSI CHURN PELANGGAN PT. TELEKOMUNIKASI SELULER DENGAN MEMANFAATKAN PROSES DATA MINING Govindaraju, Rajesri; Simatupang, Tota; Samadhi, TMA. Ari
Jurnal Informatika Vol 9, No 1 (2008): MAY 2008
Publisher : Institute of Research and Community Outreach - Petra Christian University

The purpose of this research is to design a customer churn prediction system using data mining approach. This system is able to perform data integration, data cleaning, data transformation, sampling and data splitting, prediction model building, predicting customer churn, and show the results in certain agreed forms. Churn prediction variables were identified based on earlier research reports that include customer information, payment method, call pattern, complaint data, telecommunication services usage and change of telecommunication services usage behavior data. The preferred mining technique used is the classification with decision tree algorithm. The decision tree can present visual model which represents customer churn and non churn pattern behavior. This system was tested using Kartu Halo customer data in Bandung area and testing result showed 70,94% accuracy of the prediction model. Abstract in Bahasa Indonesia : Penelitian ini bertujuan merancang sistem prediksi churn pelanggan yang memanfaatkan proses data mining. Sistem yang dihasilkan dapat melakukan integrasi data, pembersihan data, transformasi data, sampling dan pemisahan data, konstruksi model prediksi, memprediksi churn pelanggan dan menampilkan hasil prediksi dalam format laporan tertentu yang diperlukan. Identifikasi variabel-variabel prediksi churn dilakukan berdasarkan model prediksi churn yang telah dikembangkan pada penelitian terdahulu yang antara lain mencakup informasi mengenai pelanggan, metode pembayaran, data percakapan, data penggunaan jenis-jenis layanan telekomunikasi dan data yang menggambarkan perubahan perilaku penggunaan layanan telekomunikasi tersebut. Teknik mining yang dipilih adalah teknik klasifikasi dengan algoritma decision tree. Decision tree menghasilkan model visual yang merepresentasikan pola perilaku pelanggan yang churn dan tidak churn. Uji coba sistem yang dilakukan menggunakan data pelanggan Kartu Halo daerah Bandung menghasilkan tingkat akurasi model prediksi sebesar 70,94%. Kata Kunci : customer relationship management (CRM), churn, data mining, decision tree, sistem prediksi churn.

Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company Simatupang, Tota; Govindaraju, Rajesri; Amaranti, Reni
Jurnal Teknik Industri Vol 18, No 1 (2016): JUNE 2016
Publisher : Institute of Research and Community Outreach - Petra Christian University

Successful Enterprise Resource Planning (ERP) projects require change management to support the integration of the ERP systems into work environment because ERP impleÂ¬menÂ¬tations involve lots of changes on technical infrastructures, business processes, organization structure, rules and skills of people in the organization. This study was aimed to explain the challenges in implementing an ERP module in a Indonesian telecommunication company, focusing on the change management process involves in the project. A case study at a teleÂ¬comÂ¬munication company was used to collect empirical data and to analyses important aspects of project arrangements that will have an impact on the change management process accompanying the ERP implementation project. The following two aspects of changes were analyzed as the impact of ERP implementation: changes in individual behaviors and changes in the organisational practices. Based on the empirical study, two important aspects of change management effectiveness in the project and post-project stage were highlighted: alignment of the organization structure to support IT-business collaboration and alignment of employee orientation towards effective use of ERP systems. Besides, this study also highlighted that it is important to plan and execute change management process in the post-project stage to obtain benefits from ERP implementation.

Modeling the Competitiveness of Indonesian Palm Oil Industry: A Conceptual Model Using Hierarchical Multi-Level System Approach Silitonga, Roland Y.H.; Bahagia, Senator Nur; Simatupang, Tota; Siswanto, Joko
Jurnal Teknik Industri Vol 15, No 2 (2013): DECEMBER 2013
Publisher : Institute of Research and Community Outreach - Petra Christian University

Indonesian Palm Oil Industry has the largest market share in the world, but still faces problems in order to strengthen the level of competitiveness. Those problems are in the industry chains, government regulation and policy as meso environment, and macro economic condition. Therefore these three elements should be considered when analyzing the improvement of competitiveness. Here, the governmental element is hoped to create a conducive environment. This paper presents the industry competitiveness conceptual model, using hierarchical multilevel system approach. The Hierarchical multilevel system approach is used to accommodate the complexity of the industrial relation and the government position as the meso environment. The step to develop the model firstly is to define the relevant system. Secondly, is to formulate the output of the model that is competitiveness in the form of indicator. Then, the relevant system with competitiveness as the output is built into a conceptual model using hierarchical multilevel system. The conceptual model is then discussed to see if it can explain the relevant system, and the potential of it to be developed into mathematical model.

Co-Authors Joko Siswanto Leksananto Gondodiwiryo, Leksananto Muhammad I. Akbar, Muhammad I. Rajesri Govindaraju Reni Amaranti Roland Y.H. Silitonga Senator Nur Bahagia TMA. Ari Samadhi

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