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All Journal Journal of Management - Small and Medium Enterprises (SME's)
Benediktus L V Bataona
Universitas Nusa Cendana
Economics, Econometrics & Finance

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ANALISIS SISTEM ANTRIAN DALAM OPTIMALISASI LAYANAN DI SUPERMARKET HYPERSTORE Benediktus L V Bataona; Antonio E.L. Nyoko; Ni Putu Nursiani
Journal of Management Small and Medium Enterprises (SMEs) Vol 12 No 2 (2020): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v12i2.2695

Abstract

The purpose of this study is to determine the average customer arrival level and average service level at the Hyperstore Supermarket and analyze the queuing system by optimizing the number of cashiers that must be set at the Hyperstore Supermarket. The results showed that the queuing model used at the Hyperstore Supermarket is Multi Channel Single Phase by applying the First Come First Serve (FCFS) queuing discipline. The average service level at the Hyperstore Supermarket is 146 people/hour. The current number of lines opened at the Hyperstore Supermarket is 6 cashiers. However, 6 cashier lines are excess even though 3 cashier lines are sufficient. Queue system analysis shows that the optimal number of cashier lines which is 1 cashier line open at 3:00 pm to 4:00, 2 cashier lines open at 16:00 to 19:00 and 3 cashiers lines opened at 19:00 to 20:00 Keywords: Queue Theory, Multiple Line Queue Model, Cashier, Service Optimization
Co-Authors Antonio E.L. Nyoko Ni Putu Nursiani