Robby Soetanto
Built Environment Research Unit, School of Engineering and the Built Environment, University of Wolverhampton, West Midlands, UK, WV1 1SB

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A CONCEPTUAL TOOL FOR ASSESSING CLIENT PERFORMANCE IN THE CONSTRUCTION PROJECT COALITION Robby Soetanto; David G. Proverbs; Gary D. Holt
Civil Engineering Dimension Vol. 4 No. 2 (2002): SEPTEMBER 2002
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (145.322 KB) | DOI: 10.9744/ced.4.2.pp. 60-68

Abstract

Due to the significant impact of client performance on overall project performance and the interdependence of participant%5C%27s performance in the construction project coalition %28i.e. clients%2C designers and constructors%29%2C there is a need to establish client performance measures. Based on data collected from in-depth interviews with nineteen UK architects and nine UK contractors%2C a generic tool for the on-going formal assessment of client performance is presented. It was found that this approach to performance assessment %28i.e. from the view point of other%2C non-client coalition participants%29 should lead to improved project relationships. Data analysis showed that in addition to %5C%27harder%5C%27 measures such as understanding of project requirements and finance%2C other%2C %5C%27softer%5C%27 measures of client performance %28e.g. attitude%29 were worthy of consideration since they determine the quality of participant relationships. It is recommended that the tool be used to promote more effective client performance and thus enhance coalition relationships%2C enabling continuous improvement. The ultimate aim is to develop similar tools for the assessment of all coalition participants based on a culture of openness and trust. Abstract in Bahasa Indonesia : assessment+tool%2C+coalition+participants%2C+client+performance%2C+perceptions%2C+performance+measures%2C+satisfaction.
THE PERFORMANCE OF THE PROJECT COALITION IN THE UK CONSTRUCTION INDUSTRY A CONCEPTUAL OPTIMISATION MODEL Robby Soetanto; David G. Proverbs; Patricia Cooper
Civil Engineering Dimension Vol. 2 No. 2 (2000): SEPTEMBER 2000
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (147.051 KB) | DOI: 10.9744/ced.2.2.pp. 104-110

Abstract

The UK construction industry has long been criticised for engendering adversarial relationships among project participants. The nature of interrelationships ultimately determines overall project performance%2C in terms of finished product%2C and levels of performance and satisfaction for the participants. To investigate these interrelationships%2C the performance and satisfaction of each individual participant must be considered. Better understanding of the interrelationships should help reduce adversarialsm and improve the performance and satisfaction of each participant. The possible interrelationships that may exist are discussed based on %91soft knowledge%92 approaches%2C i.e. psychology%2C organisational behaviour and sociology. It is concluded that the performance of each participant is interdependent and essential towards project performance. Two levels of satisfaction%2C which determine the quality of working relationships between participants%2C are postulated. The first level of satisfaction %28i.e. satisfaction on achieving organisational objectives%29 is%2C to some extent%2C dependent on the second level of satisfaction %28i.e. satisfaction on the performance of the other participants%29. Therefore%2C within the construction project coalition%2C each participant has to be satisfied with the performance of the other participants if harmonious working relationships are to be sustained. Based on these%2C a conceptual model for optimising the relationships between main participants of the project coalition is presented. Abstract in Bahasa Indonesia : Coalition+participants%2C+Interrelationships%2C+Performance%2C+Satisfaction+