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Integrasi Model Kano ke Dalam QFD untuk Mengoptimalkan Kualitas Perguruan Tinggi di Provinsi Riau Hafidzah Nurjannah; Desy Mardianty
COSTING : Journal of Economic, Business and Accounting Vol 3 No 1 (2019): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (472.703 KB) | DOI: 10.31539/costing.v3i1.833

Abstract

Higher Education has become a need for formal education as a strategic sector which is expected to produce quality intellectual graduates who are competitive. The competitive situation among universities requires educational institutions to pay attention to the quality of their education so that they are able to excel in the competition. To be able to compete, universities must improve their quality by providing attributes that are a priority for student needs. The purpose of this study is to optimize the quality of Private Universities in Riau Province by providing several technical responses. The population in this study were all active students of Private Universities in Riau Province and the total sample of 397 respondents using probability sampling techniques. This study uses the Kano Model and the Quality Function Deployment (QFD) approach as an integration tool that can help collect student voices as customers (VoC) and produce a priority matrix of needs and technical responses in the form of House of Quality (HoQ). The results of this study found 7 (seven) priority priorities for students, including the online KRS filling process that is very easy for students, academic information easily obtained, fast, and accurate, academic administration staff are reliable / responsive in providing services, adequate health facilities, Adequate library facilities (books, proceeding journals, and articles), Easy internet access, and adequate computer labor. From this research, Private Universities can take several steps to optimize quality such as improving internet facilities, monitoring academic rules, and monitoring the learning process. Keywords : Kano Model, House of Quality (HoQ), Quality Function Deployment (QFD), Quality
Pengaruh Gaya Komunikasi Dan Kepemimpinan Islam Terhadap Budaya Organisasi Islam Dalam Persepktif Islam Pada Lingkungan Universitas Islam di Pekanbaru Desy Mardianty; Hafidzah Nurjannah; Efi Susanti; Lintang Nur Agia
Jurnal Ekonomi KIAT Vol. 32 No. 2 (2021): Desember 2021
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/kiat.2021.vol32(2).8843

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh gaya komunikasi, kepemimpinan Islami, terhadap budaya perspektif Islam pada Perguruan Tinggi Islam di Kota Pekanbaru. Penelitian ini menggunakan regresi linier berganda dan mengintegrasikannya dengan proses Interaction, Integration and Evolution (IIE) pada konsep Tawhidi String Relations (TSR). Jumlah sampel dalam penelitian ini adalah 321 responden dengan objek penelitian pegawai dan dosen di UIN Sultan Syarif Kasim Pekanbaru, Universitas Muhammadiyah Pekanbaru, dan Universitas Islam Riau. Hasil penelitian menunjukkan bahwa organisasi, gaya komunikasi, kepemimpinan Islami, terhadap budaya organisasi Islam di Perguruan Tinggi Islam di Pekanbaru. Termasuk bagian dari budaya Islam diantaranya berpakaian Islami, sholat berjamaah, menyebarkan ukhuwah melalui kebiasaan berkomunikasi secara Islami (senyum dan salam), membiasakan adab yang baik, melakukan berbagai kegiatan yang dapat mencerminkan suasana keagamaan. Implikasi dari hasil penelitian ini dapat dijadikan sebagai teori yang menguatkan bagi peneliti selanjutnya bahwa terdapat peran kepemimpinan yang kuat dalam menentukan bagaimana budaya organisasi berjalan dalam suatu lembaga atau organisasi. This study aims to determine the effect of communication style, Islamic leadership, on Islamic perspective culture at Islamic Higher Education in Pekanbaru City. This study uses multiple linear regression and integrates it with the Interaction, Integration, and Evolution (IIE) process on the concept of Tawhidi String Relations (TSR). The number of samples in this study was 321 respondents with the object of research being employees and lecturers at UIN Sultan Syarif Kasim Pekanbaru, Muhammadiyah University Pekanbaru, and Riau Islamic University. The results showed the organization, communication style, Islamic leadership, on the culture of Islamic organizations in Islamic Higher Education in Pekanbaru. Including part of Islamic culture including Islamic dress, congregational prayers, spreading ukhuwah through Islamic communication habits (smiles and greetings), getting used to good manners, carrying out various activities that can reflect the religious atmosphere. The implications of the results of this study can be used as a strengthening theory for further researchers that there is a strong leadership role in determining how organizational culture runs in an institution or organization.
Analisis Kualitas Layanan Bank Syariah Indonesia Menggunakan Importance Performance Analysis Lintang Nur Agia; Hafidzah Nurjannah
Journal of Economic, Bussines and Accounting (COSTING) Vol 5 No 2 (2022): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v5i2.3764

Abstract

Currently, banking is experiencing rapid development so that bank management must be able to manage its business properly, this also applies to Indonesian Islamic Banks which have fewer customers than conventional banks. For this reason, Islamic banking must improve and improve the service facilities provided on an ongoing basis so that customer satisfaction is higher. The research method is a quantitative research using the Banking Service Quality (BSQ) approach and using a matrix diagram to determine which dimensions are priorities for improvement. The population in this study were all customers of Bank Syariah Indonesia in Pekanbaru City and the number of samples was 200 respondents using Roscoe technique. Keywords : Importance Performance analysis, Bank Service, Syariah Bank.
Pengaruh Motivasi Terhadap Minat Mahasiswa Akuntansi Untuk Mengikuti Program Pendidikan Profesi Akuntansi (PPAK) ( Studi Universitas Di Pekanbaru) Lintang Nur Agia; Efi Susanti; Desy Mardianty; Restu Hayati; Hafidzah Nurjannah; Hariswanto Hariswanto
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 1 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i1.1359

Abstract

Persaingan di era MEA yang semakin terbuka mengharuskan setiap negara bersiap untuk bekompetisi secara terbuka dengan negara lainnya. Komptisi tidak hanya dari sumber daya alam namun juga sumber daya manusia. Setiap negara anggota MEA harus mempersiapkan kualitas dari sumber daya manusianya agar dapat berkompetisi dengan negara lain. Oleh karena itu penguatan terhadap keahlian sangat di perlukan pada era ini. Tujuan penelitian ini untuk mengetahui motivasi apa yang dapat meningkatkan minat mahasiswa dalam mengambil program profesi akuntansi. Populasi dalam penelitian ini adalah seluruh mahasiswa akuntansi aktif Universitas di Kota Pekanbaru, sedangkan pemilihan sampel dilakukan dengan menggunakan teknik Simple Random Sampling sebanyak 371 mahasiswa pada Universitas Islam Riau, Universitas Lancang Kuning, Universitas Muhammadiyah Riau, dan Universitas Riau. Adapun teknik dalam menganalisa data yang digunakan yaitu Smart PLS. Kata Kunci :Motivasi, Smart PLS, Akuntan