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Silvy Sondari
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Social Sciences

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Efektifitas Pelayanan Pengujian Kendaraan Bermotor Berkala di Dinas Pehubungan Kabupaten Subang Silvy Sondari; Ade Suparman
The World of Public Administration Journal Volume 1 Issue 2, Desember 2019
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v1i2.742

Abstract

Hasil penelitian menunjukan bahwa Efektivitas Pelayanan Pengujian Kendaraan Bermotor Berkala di Dinas Perhubungan Kabupaten Subang dinilai belum efektif dikarenakan : 1) kondisi petugas pengujian kendaraan bermotor belum efektif hal ini dilihat dari belum adanya teknisi atau petugas yang bisa memperbaiki alat/mesin uji kendaraan. 2) partisipasi petugas pengujian kendaraan bermotor belum efektif hal ini dapat dilihat dari belum adanya rapat terbuka yang mengundang masyarakat dan seluruh stakeholder untuk menyampaikan aspirasinya. 3) kesamaan hak yang di berikan petugas pengujian kendaraan bermotor belum efektif hal ini dapat dilihat dari perbedaan hak yang didapat berdasarkan status sosial dan kedekatan pihak dalam. The results showed that the effectiveness of the Periodic Motorized Vehicle Testing Service in the Subang District Transportation Office is considered not effective because : 1) The condition of the motor vehicle testing officer has not been effective as seen from the absence of a technician or an officer who can repair vehicle testing equipment / machines. 2) The participation of the motor vehicle testing officer is not yet effective, it can be seen from the absence of an open meeting that invites the public and all stakeholders to express their aspirations. 3) The equality of rights granted by motorized vehicle testing officers has not been effective yet, this can be seen from the difference in rights obtained based on social status and proximity of an insider.
Pengaruh Insentif Terhadap Kualitas Pelayanan Pada Rumah Sakit Umum Daerah Kelas B Kabupaten Subang Silvy Sondari; Annisa Aulia Suryani
The World of Public Administration Journal Volume 3 Issue 1 Juni 2021
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v3i1.1078

Abstract

Abstrak Penelitian ini bertujuan untuk pengaruh pemberian Insentif terhadap kualitas pelayanan yang dilatar belakangi dari adanya fenomena yang terjadi pada Kualitas Pelayanan di Rumah Sakit Umum Daerah Kelas B Kabupaten Subang. Pemberian insentif memberikan guna mendorong produktivitas kerja yang lebih tinggi bagi pegawai sedangkan kualitas pelayanan merupakan suatu kondisi dinamis yang berhubungan dengan jasa, manusia, proses, dan lingkungan dimana penilaian kualitasnya ditentukan pada saat terjadinya pemberian pelayanan publik tersebut. Peneliti menggunakan pendekatan kuantitatif dengan metode analisis deskriptif dan analisis inferensial. Populasi dan Sampel dalam penelitian sebanyak 2.661 orang, yang diambil sebagai sampel sebanyak 96 orang. Sedangkan alat pengumpulan data yang digunakan adalah kuesioner. Hasil analisis menunjukkan hubungan Insentif terhadap Kualitas pelayanan pada Rumah Sakit Umum Daerah Kelas B Kabupaten Subang menunjukkan hubungan yang rendah. insentif berpengaruh terhadap kualitas pelayanan walaupun hubungan antar keduanya dalam kategori rendah Kata Kunci: Insentif , Kualitas Pelayanan Abstract This study aims to determine whether the provision of incentives has an effect on the quality of service which is based on the phenomenon that occurs in the quality of service in the Class B Regional General Hospital, Subang Regency. It can be said that incentives are providing incentives to encourage higher work productivity for employees while service quality is a dynamic condition related to services, people, processes, and the environment where quality assessments are determined at the time the provision of public services occurs. Researchers used a quantitative approach with descriptive analysis methods and inferential analysis. Population and sample in the study were 2,661 people, taken as a sample of 96 people. Meanwhile, the data collection tool used was a questionnaire. The results of the analysis show that the relationship between incentives and service quality at the Regional General Hospital of Class B, Subang Regency, shows a low relationship, so it can be said that incentives have an effect on service quality even though the relationship between the two is in the "low" category. Keywords: Incentives and Service Quality
Kinerja Program Pembangunan Sarana dan Prasarana Air Bersih Perdesaan di Kabupaten Subang Silvy Sondari; Nopylasari Nopy
The World of Public Administration Journal Volume 3 Issue 2 Desember 2021
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v3i2.1229

Abstract

Abstrak Program Pembangunan Sarana dan Prasarana Air Bersih Pedesaan Kabupaten Subang Merupakan Peraturan Pemeritah Republik Indonesia No. 122 Tahun 2015 Tentang Sistem Penyediaan Air Bersih. Dinas PUPR Kabupaten Subang memiliki tanggung jawab mengenai Program Pembangunan Sarana dan Prasarana air bersih perdesaan dalam rangka pemenuhan kebutuhan air bersih bagi masyarakat yang tingal di area pedesaan yang ada di Kabupaten Subang. Penulisan ini dilakukan secara deskriptif dan dengan menggunakan pendekatan metode penelitian kualitatif. Kinerja PUPR dalam hal ini belum optimal dikarenakan unsur-unsur efektif, efisien, kualitas, ketepatan waktu dan produktivitas belum sepenuhnya berjalan dengan baik Kata kunci: Kinerja, Air Bersih, Pedesaan Abstract Subang Regency Rural Clean Water Facilities and Infrastructure Development Program Is a Government Regulation of the Republic of Indonesia No. 122 of 2015 concerning the Clean Water Supply System. The Subang Regency PUPR Service has responsibility for the Program for Development of Rural Clean Water Facilities and Infrastructure in the context of meeting the needs of clean water for people living in rural areas in Subang Regency. This writing was done descriptively and by using a qualitative research method approach. PUPR performance in this case has not been optimal because the elements of effectiveness, efficiency, quality, timeliness and productivity have not fully worked out well Keywords: Performance, Clean Water, Countryside
Kinerja Program Pembinaan Serikat Pekerja Di Bidang Perlindungan Tenaga Kerja Dinas Tenaga Kerja Dan Transmigrasi Silvy Sondari; Isniar Budiarti
The World of Public Administration Journal Volume 4 Issue 2, Desember 2022
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v4i2.1495

Abstract

Abstrak Penelitian ini membahas mengenai Pembinaan dan Perlindungan ketenagakerjaan di Kabupaten Subang. Bidang Pembinaan dan Perlindungan Tenaga kerja pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang memiliki tanggung jawab dalam pembinaan kerja para serikat kerja melalui peningkatkan komunikasi maupun mediasi dengan Perusahaan. Maraknya permasalahan upah tenaga kerja yang tidak sesuai dan perlakuan perusahaan terhadap para pegawai yang tidak sesuai membuat Dinas Ketenagakerjaan khusunya Bidang Pembinaan dan Perlindungan Tenaga kerja mengambil alih peranan sebagai katalisator komunikasi Antara perusahaan dan para pegawai yang menyampaikan aspirasi dan keluhan mengenai permasalahan ketenagakerjaan. Hasil Penelitian yang didapat bahwa Kinerja Bidang Pembinaan dan Perlindungan Tenaga kerja pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang dinilai belum optimal dikarenakan dimensi akuntanbilitas dan dimensi responsivitas belum optimal dalam pelaksanaan tugas dan tanggungjawabnya, namun dalam dimensi kualitas pelayanan peran para pegawai sudah optimal dalam pemberian layanan, selanjutnya dalam dimensi produktivitas telah optimal hal ini terlihat dari sikap pegawai, kemampuan pegawai dan semangat pegawai yang tinggi serta dalam dimensi responsibilitas dapat dilihat dari pelaksanaan kegiatan organisasi sudah sesuai dengan prosedur dan mekanisme yang ditetapkan. Kata kunci: Kinerja, Perlindungan, Tenaga Kerja Abstract This research discusses the Development and Protection of Manpower in Subang Regency. The Field of Manpower Development and Protection at the Manpower and Transmigration Office of Subang Regency has the responsibility of fostering the work of the unions through improving communication and mediation with the Company. The rampant problem of inappropriate labor wages and the company's treatment of inappropriate employees made the Manpower Office, especially the Field of Labor Development and Protection, take over the role of a catalyst for communication Between companies and employees who expressed aspirations and complaints about labor problems. The results of the research obtained that the Performance of the Field of Manpower Development and Protection at the Manpower and Transmigration Office of Subang Regency is considered not optimal because the dimensions of accountability and the dimension of responsiveness have not been optimal in the implementation of their duties and responsibilities, but in the dimension of service quality the role of employees is optimal in providing services, then in the dimension of productivity has been optimal this can be seen from the attitude of employees, The ability of employees and high employee enthusiasm and in the dimension of responsibility can be seen from the implementation of organizational activities in accordance with established procedures and mechanisms. Keywords: Performance, Protections, Workers
Co-Authors Annisa Aulia Suryani Isniar Budiarti Nopylasari Nopy Suparman, Ade