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This Author published in this journals
All Journal International Journal of Supply Chain Management Ilomata International Journal of Social Science
Mary Ismowati
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Religion Humanities Decision Sciences, Operations Research & Management Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Transportation Other

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An approach for Supply Chain managing of small and big size business Kundharu Saddhono; Joko Suyono; Susanti Susanti; Hartono Hartono; Anik Irawati; Mary Ismowati; Edi Pranyoto; Rianti Setyawasih
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (518.747 KB)

Abstract

Abstract— In every business there are requirements of the assets and resources. So, the supply chain managing links properly these areas to each other to make the efficiency. These resources can be financial, intangible and physical resources. If the resources are not available for the organization at the time when it require then it might be the reason for degrade of that business. The study of the relevant resources is very necessary, that take a role in the literature of business management. The intellectual capital is the aspect of impalpable assets, and its relational capacity promote the efficiency and profitability of the business. The intellectual capital known as the effort or work that a member put into the organization as intangible resources.  These resources include knowledge resources like copyright, patents, trademarks and other human’s ideas and experiments. So we can say that intellectual capital is the collection of all resources like relational capital, supply chain managing, structural and human, these are the resources that set the organizational competitive value. 
Analysis of Citizen Relationship Management (CRM) in the effort of Handling Public Facilities Infrastructure (PPSU) in the Kartini’ Sub District , Central Jakarta Mary Ismowati; Ati Mediana; Hashim A. Abdullah; Yuyun Mulyati
Ilomata International Journal of Social Science Vol 2 No 3 (2021): July 2021
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.536 KB) | DOI: 10.52728/ijss.v2i3.288

Abstract

Citizen Relationship Management Mobile is an application that is created to be able to follow up on all complaints that have been reported by Jakarta's residents so that local governments of DKI can coordinate faster in resolving complaints of Jakarta’s society. Kartini sub-district applies a CRM application in handling public complaints regarding the handling of public facilities infrastructure (PPSU). Through the CRM application, PPSU of Kartini sub-district workers can find community reports, not only locations or pictures of the actual condition of reported public facilities but also their identities so that public's complaints can be resolved quickly. However, what often happens is that reports submitted by the society through pictures (photos) are not suitable with the actual situation, the address is not clear as well and also it does not include the identity of the reporter. This makes it difficult for PPSU of Kartini sub-district workers to follow up. Another problem faced is that several complaints reports do not include the main duties and functions of PPSU workers. The method used in this research is a descriptive qualitative approach to collect information about real current conditions. Interviews were conducted with 8 informants. The results showed that the application of CRM in the Kartini’s sub-district was quite effective, as indicated by the level of reports/complaints related to the handling of public facilities submitted by the residents, which decreased significantly, although there were still obstacles faced so that the implementation of CRM ran optimally. Various efforts have been made by the Kartini sub-district to overcome these obstacles so that the follow-up of reports/complaints from the public regarding public facilities infrastructure has higher quality, faster, more precise, and accurate.
Co-Authors Anik Irawati Ati Mediana Edi Pranyoto Hartono Hartono Hashim A. Abdullah Joko Suyono Kundharu Saddhono Rianti Setyawasih Susanti Susanti Yuyun Mulyati