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All Journal Jurnal Mitra Pendidikan International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2) Jurnal Ekonomi, Bisnis dan Manajemen Populer: Jurnal Penelitian Mahasiswa
Nur Aini Anisa
STIE PEMUDA
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : EBISMEN Jurnal Ekonomi Bisnis dan Manajemen

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Pengaruh Fasilitas Wisata Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Perjalanan Wisata (Open Trip) C.V Gass Adventure, Sidoarjo Bayu Arista; Nur Aini Anisa; Nur Farida
Jurnal Ekonomi, Bisnis dan Manajemen Vol. 2 No. 3 (2023): September : Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : FEB Universitas Maritim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ebismen.v2i3.1281

Abstract

The purpose of this study was to determine the effect of tourist facilities and service quality partially on customer satisfaction for travel services C.V Gass Adventure, Sidoarjo. As well as to find out between the Tourism Facilities and Service Quality significantly influence Customer Satisfaction of C.V Gass Adventure Travel Services, Sidoarjo. This research was conducted using a questionnaire method using a sampling technique on 100 customers who are or have used C.V Gass Adventure travel services, Sidoarjo. The results of this study indicate that tourist facilities (X1) have a positive effect on customer satisfaction with a significance value of 0.02 which is smaller than the significance value of α of 0.05. Service Quality (X2) has a positive effect on customer satisfaction with a significance value of 0.04 which is smaller than the significance value of α of 0.05.
Co-Authors Bayu Arista Evi Aulia Rachma Moch Bahrul Anam Nur Farida Priyo Utomo Syamsul Arifin Syamsul Arifin