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All Journal JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Bangkit Indonesia
Nanny Raras Setyoningrum
Unknown Affiliation
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Analisis Tingkat Kepuasan Pengguna Sistem Informasi Kerja Praktek dan Skripsi (SKKP) Menggunakan Metode End User Computing Satisfaction (EUCS) Nanny Raras Setyoningrum
Journal of Applied Informatics and Computing Vol 4 No 1 (2020): Juli 2020
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (674.868 KB) | DOI: 10.30871/jaic.v4i1.1645

Abstract

The advantages of information technology in the education has developed a lot, especially in universities. An example of the application of tertiary level information technology is the delivery of information presented through the university's official website. One of the web-based systems owned by the STTI Tanjungpinang is the Sistem Informasi Kerja Praktek dan Skripsi (SKKP). With this technology, the process of submitting titles to the registration of practical work trials and student theses has been switched online. Analysis of the level of satisfaction is important to know the extent of expectations and perceptions of system users in an effort to achieve the perfection of an information system and can meet user expectations. One method in analyzing user satisfaction levels is end user computing satisfaction (EUCS). Dimensions in EUCS consist of content, accuracy, format, ease of use and timeliness. This type of research is descriptive research that is intended to describe the phenomena that exist, which took place at this time or in the past. Data collection methods included observation, interviews and distribution of questionnaires with a sample of 35 respondents who were active SKKP users. The results of the analysis of user satisfaction level SKKP STTI Tanjungpinang using the EUCS method of 78.69% with a gap of 21.31% means users are in the range of satisfied categories. From the five dimensions, the variable content has the smallest gap of 8.69% while the largest gap is in the accuracy variable, which is 32.02%.
Analisis Perbandingan Tingkat Kepuasan Karyawan PT. Harap Panjang Terhadap Layanan Aplikasi ABSS Dengan MYOB Menggunakan Metode Servqual Nanny Raras Setyoningrum; Fitri Fitri
Jurnal Bangkit Indonesia Vol 12 No 2 (2023): Bulan Oktober 2023
Publisher : LPPM Sekolah Tinggi Teknologi Indonesia Tanjung Pinang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52771/bangkitindonesia.v12i2.246

Abstract

PT. Harapan Panjang is a company engaged in construction services which is located at Jalan MT. Haryono No. 28 Tanjungpinang. This study relates to the level of user satisfaction of the ABSS application and the MYOB application to PT. Please Long. Data were collected by distributing questionnaires to 34 employees of PT. Please Long which consists of two forms of questionnaire. The purpose of this research is to determine the percentage level of user satisfaction of the application as measured by the Servqual method approach to find out which application is more effective in helping PT. Please Long in recording company finances. The results of this study indicate that the results of the analysis of the satisfaction level of users of the ABSS application have obtained the level of satisfaction felt by users based on the dimensions of Reliability 89.55%, Responsiveness 81.68%, Assurance 87.76%, Empathy 86.36% and Tangibles 80.94 %. Meanwhile, the level of user satisfaction of the MYOB application has obtained the level of satisfaction felt by users based on the dimensions of Reliability 70.07%, Responsiveness 78.42%, Assurance 86.08%, Empathy 84.27% and Tangibles 85.82%. The conclusion of this study is that the percentage of user satisfaction with the ABSS application is higher than the MYOB application.
Co-Authors Fitri Fitri