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ANALISA PENGARUH INFORMATION SHARING, KNOWLEDGE SHARING, RELATIONSHIP TERHADAP PERFORMANCE DI HOTEL X Kumalasari, Renna; Tarigan, Zeplin Jiwa Husada; Harianto, Agung
Jurnal Hospitality dan Manajemen Jasa Vol 2, No 1 (2013): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

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Abstract

Penelitian ini dilakukan untuk mengetahui adakah pengaruh dari information sharing dan knowledge sharing terhadap relationship, dan pengaruh information sharing, knowledge sharing dan relationship terhadap performance di hotel X. Komunikasi berperan penting dalam suatu perusahaan, untuk membangun hubungan antar karyawan. Penelitian ini menggunakan teknik analisa data partial least square. Proses pengujian hipotesis melalui berbagai kriteria goodness-of-fit model. Hasil penelitian ini menunjukkan bahwa information sharing dan knowledge sharing berpengaruh positif terhadap relationship. Knowledge sharing dan relationship berpengaruh positif terhadap performance di hotel X. Information sharing tidak berpengaruh terhadap performance di hotel X. 
ANALISA DAMPAK KOMPETENSI KARYAWAN TERHADAP KEPUASAN KONSUMEN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN DI HACHI HACHI BISTRO SURABAYA Meriana, Linda; Maharani Agung, Glori Puteri; Tarigan, Zeplin Jiwa Husada
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kompetensi karyawan terhadap kepuasan konsumen melalui kualitas produk dan kualitas layanan yang ada di restoran Hachi Hachi Bistro Surabaya. Penelitian ini menggunakan metode Partial Least Square. Berdasarkan hasil pengolahan data, dapat disimpulkan bahwa pengaruh kompetensi karyawan terhadap kualitas produk dan kualitas layanan berpengaruh positif dan signifikan. Kualitas layanan terhadap kepuasan konsumen juga berpengaruh secara signifikan, akan tetapi kompetensi karyawan dan kualitas produk terhadap kepuasan konsumen tidak berpengaruh secara signifikan.
ANALISA PERSEPSI KONSUMEN PEROKOK DAN NON PEROKOK TERHADAP SEBERAPA PENTINGNYA FASILITAS SMOKING AREA DI RESTORAN Nugroho, Edwin Adhi; Van Beukhhum, Andre Aaron; Tarigan, Zeplin Jiwa Husada; Harianto, Agung
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Dewasa ini,  jumlah perokok di dunia semakin meningkat didapat dari meningkatnya data-data dari WHO. Penelitian ini dilakukan untuk mengetahui persepsi konsumen perokok juga non perokok terhadap fasilitas smoking area di restoran di surabaya. Data - data dalam penelitian ini telah memenuhi persyaratan uji validitas dan reliabilitas, analisis deskriptif, uji beda, analisa Partial Least Square dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa faktor psikologi, image, juga fisik memberikan pengaruh yang signifikan terhadap fasilitas smoking area yang disediakan oleh restoran terhadap konsumen
DISAIN RELAYOUT WAREHOUSE DENGAN PENDEKATAN SLP (SYSTEMATIC LAYOUT PLANNING) DAN CLASS BASED STORAGE UNTUK MEMINIMUMKAN BIAYA MATERIAL HANDLING Rahman, Faisal; Tarigan, Zeplin Jiwa Husada; Lukmandono, Lukmandono
Prosiding Seminar Nasional Sains dan Teknologi Terapan Pendekatan Multidisiplin Menuju Teknologi dan Industri yang Berkelanjutan
Publisher : Institut Teknologi Adhi Tama Surabaya

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Abstract

PT. ABC adalah perusahaan yang bergerak dibidang jasa inspeksi teknik. Ruang lingkup PT. ABC bergerak di lingkungan Industri, Minerba dan Migas. Produk yang dihasilkan adalah berupa laporan hasil inspeksi. Penyimpanan laporan dan peralatan di PT. ABC terdapat dalam satu ruangan gudang. Tataletak ruang saat ini belum memperhitungkan biaya material handling dan penyusunan barang di gudang masih secara acak. Oleh karena itu, penelitian ini bertujuan menghitung dan meminimumkan biaya material handling, membuat disain usulan layout baru berdasarkan systematic layout planning dan membuat klasifikasi persediaan gudang dengan pendekatan class based storage untuk mengoptimumkan persediaan. Berdasarkan systematic layout planning menunjukan total biaya perpindahan material yang terjadi pada layout awal sebesar Rp 4.641,48, layout alternatif 1 sebesar Rp 3.381,98 dan layout alternatif 2 sebesar Rp 3.795,07. Alternatif 1 lebih meminimumkan biaya material handling, maka diusulkan pada PT. ABC untuk menggunakan layout alternatif 1. Berdasarkan class based storage dengan konsep ABC total biaya perpindahan material yang terjadi pada layout awal sebesar Rp 414,48 dan layout alternatif sebesar Rp 356,08. Layout alternatif lebih meminimumkan biaya material handling, maka diusulkan pada PT. ABC untuk menggunakan layout alternatif pada gudang.
PERANCANGAN PENJUALAN DAN PERENCANAAN PRODUKSI YANG TERINTEGRASI DENGAN MENERAPKAN TEKNOLOGI ENTERPRISE RESOURCES PLANNING (Studi Kasus Pada Perusahaan Furniture Consumer Good dan Elektronik) Tarigan, Zeplin Jiwa Husada
Jurnal Teknik Industri Vol 7, No 2 (2005): DECEMBER 2005
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (172.45 KB) | DOI: 10.9744/jti.7.2.pp. 138-144

Abstract

Most of enterprises got failed at the first step in implemented ERP. Based on cases study in furniture, consumer goods, and electronic company that already implemented the ERP; the failure happened when they tried to integrate the selling and production planning system and need relatively a long time for implementation. Based on experiences in the field, the successfully of the implementation, really depends on continuous improvement to match between ERP's system and real enterprises demand. Abstract in Bahasa Indonesia : Banyak perusahaan mengalami kegagalan pada saat awal mengimplementasikan enterprise resources planning (ERP). Berdasarkan studi kasus pada perusahaan furniture, consumer good dan elektronik yang telah mengimplementasikan ERP, kesulitan yang ditemui adalah dalam mengintegrasikan sistem penjualan dan perencanaan produksi, serta waktu implementasi yang relatif lama. Dari pengalaman di lapangan, keberhasilan implementasi ditentukan oleh perbaikan berkelanjutan untuk menyesuaikan antara sistem ERP dan kebutuhan rill perusahaan. Kata kunci: ERP, integrasi penjualan dan perencanaan produksi, furniture, consumer good, elektronik.
Dampak Kompetensi Key user ERP terhadap Kinerja Inovasi dan Kinerja Kualitas Guna Meningkatkan Kinerja Organisasi Tarigan, Zeplin Jiwa Husada; Basana, Sautma Roni
Jurnal Teknik Industri Vol 15, No 1 (2013): JUNE 2013
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.809 KB) | DOI: 10.9744/jti.15.1.57-66

Abstract

Implementation EntERPrise Resource Planning (ERP) requires user key to have a reliable competency especially in personnel management. For this study, a survey was conducted using interviews technique and distributing questionnaires to 80 manufacturing industry practitioners, with response rate 88.75%. Additionally, the data analysis was done using PLS with Jawa Web Start program. The findings of the research are: There is no influence between knowledge and skill in quality performance and innovation performance in improving the performance of the company while implementing the technology of ERP. Personality Characteristics affect the increase of quality performance and innovation in the improvement of the company's performance while implementing ERP technology. Demonstrable Performance effect the increase in the quality of performance and innovation in improving the company's performance while implementing ERP technology. Innovation performance and Quality performance together have a direct impact on enhancing the performance of companies while implementing ERP technology.
INTEGRASI TEKNOLOGI RFID DENGAN TEKNOLOGI ERP UNTUK OTOMATISASI DATA (Studi Kasus Pada Gudang Barang Jadi Perusahaan Furniture) Tarigan, Zeplin Jiwa Husada
Jurnal Teknik Industri Vol 6, No 2 (2004): DECEMBER 2004
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.6.2.pp. 134-141

Abstract

Aplication of Enterprise Resources Planning (ERP) technology to provide the data information, especially at manufacture the warehouse, it can not be done quickly, exactly (real-time) and efficient because the product write system and product data entry is still done manually to the ERP system. This conditions effect to the product first in first out (FIFO) system that does not well, and there is a relatively high of employees. To solve the weakness that happened in ERP technology implementation, it must be done integration with Radio Frequency Identification (RFID) technology. This integration produce lowering activity at warehouse become 50%. This activities lowering provide the velocity, data exactly, and also employee efficiency. Abstract in Bahasa Indonesia : Aplikasi teknologi Enterprise Resources Planning (ERP) dalam menyampaikan informasi data, khususnya pada gudang barang jadi perusahaan tidak dapat dilakukan dengan cepat, tepat (real-time) dan efisien karena sistem pencatatan produk masih dilakukan secara manual serta memasukkan data produk juga dilakukan secara manual ke sistem ERP. Pemasukan dan pencatatan data yang masih manual berdampak terhadap sistem first in first out (FIFO) produk yang tidak terlaksana dengan baik, dan tenaga kerja yang digunakan relatif banyak. Untuk mengatasi kelemahan yang terjadi pada penerapan teknologi ERP tersebut, maka dilakukan integrasi dengan teknologi Radio Frequency Identification (RFId). Dalam penelitian pada sebuah gudang barang jadi di suatu perusahaan furniture, maka integrasi tersebut menghasilkan pengurangan aktivitas sebesar 50%. Pengurangan aktivitas ini menghasilkan kecepatan, ketepatan data serta efisiensi tenaga kerja. Kata kunci: ERP, RFId, FIFO.
The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation Westonlie, Tommy; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 1 No 2 (2018): DECEMBER 2018
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.1.2.98-105

Abstract

In this thesis discuss the effect of Information Technology Application on Organizational Performance through Cross Functional Team and Total Quality Management Implementation on the company. In this study using primary data with 102 population and 50 samples of manufacturing companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are open or closed that have large and medium industrial groups on firm manufacturing in East Java. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 57 questionnaires. The result showed that the effect of Information Technology Application on Organizational Performance was significant. The results showed that the effect of Information Technology Application on Cross Functional Team was significant, the result showed that the effect of Information Technology Application on Total Quality Management Implementation was significant, the result showed that the effect of Cross-Functional Team on Organizational Performance was significant, the result showed that the effect of Cross-Functional Team on Total Quality Management Implementation was significant and the result showed that the effect of Total Quality Management Implementation on Organizational Performance was significant in firms manufacturing in East Java.
The impact TQM System on Supply Chain Performance through Supply Chain Integration and Employee Satisfaction Kristianto, Ivan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 2 No 1 (2019): JUNE 2019
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.2.1.8-17

Abstract

Indonesia has entered the Southeast Asian free trade market or better known as ASEAN Economic Community (AEC). The economic growth and the increasing number of companies annually will bring some impacts on the competitions for many companies in Indonesia, so they have find their competitive advantage. The biggest competitive advantage of Indonesia is in the primary sector companies which is producing consumer goods from natural raw materials and semi-finished goods. To win the competition, the primary sectors require product standards as the company output by implementing TQM, which usually adopts ISO as the main requirement for exporting their products. This is also the criteria for the research samples. The questionnaires are distributed to 100 companies that have over 100 employees, and the returned questionnaires are 64, with four incomplete questionnaires, making the response rate of 60%. The data analysis is using PLS and proves that all hypotheses are accepted. First, TQM implementation has a positive and significant impact on supply chain integration. Second, TQM implementations in companies are able to create a proper documentation system for each department to facilitate good communication among departments. Third, TQM implementation has a positive impact on supply chain performance and employee satisfaction. Fourth, supply chain integration has a positive impact on employee satisfaction and supply chain performance. Employee satisfaction has a positive effect on supply chain performance. The overall impact of TQM implementation on supply chain performance is 0.4680. TQM implementation brings a positive impact on supply chain integration and supply chain performance, thus increases the total impact of supply chain performance
The Analysis of the Effect of Academic Service Quality on Student Loyalty Through Student Satisfaction and Organizational Performance Muzakki, Muhammad Ajir; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 3 No 1 (2020): JUNE 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.1.47-53

Abstract

This research aims to analyze the significant influence of quality academic services to student loyalty with student satisfaction and organizational performance as intervening. The sample in this study as many as 40 people, data collection using questionnaires, and then analyzed with SEM PLS using smart software PLS 3.0. Based on the results of the analysis show that the quality of academic services has an effect on student loyalty with a statistical t-value of 2.532, the quality of academic services has no effect on organizational performance with a statistical value of 0.026, the quality of academic services has an effect on student satisfaction with a value of 1.988 statistics, student satisfaction has an effect on organizational performance with a t-value of 1.891, student satisfaction has no effect on student loyalty with a statistical t-value of 0.370, organizational performance influences student loyalty with a statistical T value of 8.380, student satisfaction does not mediate the effect of academic service quality with a statistical t-value of 1.201, student satisfaction does not mediate the effect of academic service quality on student loyalty with a statistical t-value of 0.319, organizational performance mediates the effect of student satisfaction on student loyalty self with a statistical t-value of 1.778, student satisfaction and organizational performance does not mediate the effect of academic service quality on student loyalty with a statistical t-value of 1.169, organizational performance does not mediate the effect of academic service quality on student loyalty with a statistical T value of 0.025.