Nur Hidayah
University of Muhammadiyah Yogyakarta

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The Analysis of Patient Safety Culture in Hospitals Yusuf Susanto; Nur Hidayah
Devotion: Journal of Research and Community Service Vol. 3 No. 5 (2022): Devotion : Journal of Community Service
Publisher : Green Publisher Indonesia

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Abstract

Patient safety is a global issue in the world. Patien safety is very important in the Healthcare. This is one indicator of the success of a hospital so that patients feel safe, comfortable and satisfied. This paper aims to analyze factors influencing patient safety culture at the hospital.             The methode of this paper is literature review by searching the library online using the Mendeley Library, Pubmed search instrument, Sage Journal, Google Scholar, Neliti Library. The keywords used are "patient", "safety culture", "hospital", "and "patient safety dimensions" using limits, studies conducted at the hospital to hospital employees, publications English and Indonesian, the last 10 years publication. With the search method, initially there were 1800 articles, 15 of which met the criteria, published until 2021. The results of the analysis from the review indicate that the patient safety culture is influenced by various factors, including perceptions of management, work team support, work stress, job satisfaction towards the patient safety culture in the hospital. Teamwork, leadership, communication in hospitals is a necessary factor in implementing a patient safety culture.
Performance Analysis of Grhasia Mental Hospital Training and Installation Development with Balanced Scorecard Method Tuti Handayu; Heru Kurnianto Tjahjono; Nur Hidayah
UtsahaJournal of Entrepreneurship Vol. 1 Issue 3 (2022)
Publisher : jfpublshier

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The education research and development installation of Grhasia Mental Hospital (RSJ) has never implement a performance measurement, then it is not known what extent the success of financial and non-financial management in achieving the organization vision and goals. This research was conducted to analyze the performance of training and development installation of RSJ Grhasia through balanced scorecard (BSC) method with 4 perspectives, called finance, customers, internal business processes, then learning and growth. This research is a descriptive research which is analyzed descriptively analytic. The quantitative data were obtained from secondary data and survey results from internal (employees) and external customers (practice students). The research results from financial perspective shows poor results for income level and effectiveness ratio. On the other hand, it shows good results for Cost Recovery Rate / CRR. Customer perspective that shows satisfied results on employee satisfaction level and good results on student satisfaction level with education and training installation services.