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Analisis Penurunan Jumlah Penerbangan an Penerapan Strategi Pemasaran Wings Air Dalam  Masa Pandemi Covid – 19 Di Bandar Udara Douw Aturure Nabire Papua Auly Utari; Elisabeth Endang Prakosawati
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 6 (2022): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (282.749 KB) | DOI: 10.47467/reslaj.v4i6.1177

Abstract

The impact of the Covid-19 pandemic has greatly affected all operating systems. One of the airlines from the Lion Air Group (Wings Air) decided to temporarily suspend flight operations after many of their prospective passengers canceled their flights due to travel document reasons. This study aims to determine the impact of the Covid-19 pandemic on the decline in the number of Wings Air flights and to find out the marketing strategies carried out by the Wings Air airline during the Covid 19 pandemic. This research uses qualitative methods with descriptive qualitative research. This study takes data on documentation, observations, and interviews conducted with the Wings Air Manager, Ground Handling Wings Air, and Wings Air Staff. The data analysis technique uses data organizing, data management, data verification and interpretation, and conclusion drawing. This research was conducted at Douwaturure Nabire Airport, Papua. The results of the research conducted by researchers, that the number of Wings air flights at Douwaturure Nabire Airport decreased by 90% from 4-5 flights per day to 1-2 flights per day. As for the marketing strategy carried out by Wings Air during the pandemic, the airline carried out a strategy by informing it through the Via wa Group, or using Traveloka and agents in nabire. Keywords : Number of Flights, Marketing Strategy, Douwaturure Nabire Airport
Analisis Fasilitas Ruang Tunggu di Terminal Keberangkataan Bandar Udara Internasional Pattimura Ambon bagi Kepuasan Penumpang Tassya Azizah Tukuboya; Elisabeth Endang Prakosawati
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 1, No 1 (2022): October 2022
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (254.366 KB) | DOI: 10.57235/aurelia.v1i1.19

Abstract

AbstrakSalah satu sarana transportasi udara yang paling penting dalam menunjang kegiatan penerbangan ialah bandar Udara. Bandar udara memberikan banyak fasilitas yang diperlukan dalam kegiatan penerbangan. Salah satu fasilitas bandar Udara yang paling perlu diperhatikan ialah area Ruang Tunggu. Hal ini dikarenakan sebagian waktu penumpang sebelum naik ke pesawat udara ialah berada di ruang tunggu, apalagi jika terjadi delay. Penelitian ini bertujuan untuk mencari tahu pengaruh fasilitas ruang tunggu terhadap kepuasan penumpang di Bandar Udara Internasional Pattimura Ambon. Populasi dalam penelitian ini adalah penumpang yang melakukan perjalanan dengan Bandar Udara tujuan yaitu Bandar Udara Internasional Pattimura Ambon dengan sampel penelitian berjumlah 100 orang. Instrumen dalam penelitian ini menggunakan angket. Analisis data menggunakan regresi linear sederhana, uji t, dan uji determinasi. Berdasarkan Uji Regresi yang dilakukan, diperoleh koefisien regresi Variabel Kualitas Pelayanan sebesar 0,756. Koefisien Regresi tersebut bernilai positif, disimpulkan bahwa pengaruh Fasilitas Ruang Tunggu terhadap Kepuasan Penumpang di Bandar Udara Internasional Pattimura Ambon bersifat positif. Berdasarkan hasil Uji T yang dilakukan dalam menentukan hipotesis, diperoleh hasil probilitas (signifikan 0,0000,05 dan hasil t hitung t tabel yaitu 5,441 0,256 sehingga Ho ditolak dan Ha diterima. Maka dapat disimpulkan Ada Pengaruh Yang Signifikan dari Fasilitas Ruang Tunggu Terhadap Kepuasan Penumpang di Bandar Udara Internasional Pattimura Ambon. Berdasarkan hasil koefisien Determinasi, maka dapat disimpulkan bahwa besar pengaruh Fasilitas Ruang Tunggu di Bandar Udara Internasional Pattimura Ambon terhadap Kepuasan Penumpang adalah sebesar 60,6%.Kata Kunci: Fasilitas Ruang Tunggu, Kepuasan Penumpang, Bandar Udara AbstractOne of the most important means of air transportation in supporting aviation activities is airports. Airports provide many facilities needed in aviation activities. One of the airport facilities that needs the most attention is the waiting room area. This is because part of the time a passenger gets on an airplane is in the waiting room, especially if there is a delay. This study aims to find out the effect of waiting room facilities on passenger satisfaction at Ambon Pattimura International Airport. The population in this study were passengers who traveled to the destination airport, namely Pattimura International Airport, Ambon with a sample of 100 people. The instrument in this study used a questionnaire. The data analysis used simple linear regression, t test and determination test. Based on the regression test, the regression coefficient of Service Quality Variable was 0.756. The regression coefficient is positive, it is concluded that the effect of waiting room facilities on passenger satisfaction at Ambon Pattimura International Airport is positive. Based on the results of the T test conducted in determining the hypothesis, the probability results obtained (significant 0.000 0.05 and the results of t count t table, namely 5.441 0.256 so that Ho is rejected and Ha is accepted. So it can be concluded that there is a significant effect of waiting room facilities on Passenger Satisfaction at Pattimura International Airport, Ambon Based on the coefficient of determination, it can be concluded that the effect of the waiting room facilities at Ambon Pattimura International Airport on passenger satisfaction is 60.6%.Keywords: Waiting Room Facilities, Passenger Satisfaction, Airport.
Peran Aviation Security dalam Pelayanan Pemeriksaan Penumpang dan Bagasi di Screening Check Point pada Masa Pandemi Bandar Udara Abdulrachman Saleh Malang M. Rafsanjani Chaniago; Elisabeth Endang Prakosawati
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 1, No 1 (2022): October 2022
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (235.384 KB) | DOI: 10.57235/jetish.v1i1.28

Abstract

AbstrakDalam menjaga keamanan bandar udara setiap bandar udara memiliki petugas keamanannya yang disebut dengan petugas Aviation Security (Avsec), petugas Aviation Security berkewajiban melakukan pemeriksaan terhadap penumpang dan bagasi sesuai dengan SOP yang berlaku. Penelitian ini bertujuan untuk mengetahui peran Aviation Security dalam pelayanan pemeriksaan penumpang dan bagasi di screening check point pada masa pandemi dan hambatan apa yang dialami oleh petugas Aviation Security selama menjalankan tugasnya selama masa pandemi di bandar udara Abdulrachman Saleh Malang. Penelitian ini menggunakan pendekatan kualitatif dengan metode wawancara langsung kepada petugas Aviation Security dan dokumentasi. Penelitian ini juga mendapatkan data secara langsung saat melakukan penelitian di unit Aviation Security di Bandar Uadara Abdulrachman Saleh Malang. Hasil penelitian ini menjelaskan bahwa petugas Aviation Security dalam menjalankan perannya dalam memeriksa penumpang dan bagasi selama masa pandemi sudah sesuai dengan SOP yang berlaku tetapi terdapat beberapa hambatan yang dihadapi petugas Aviation Security dalam menjalankan perannya.Kata Kunci: Aviation Security, Peran, Pandemi AbstractIn maintaining airport security, every airport has a security officer called Aviation Security (Avsec) officer, Aviation Security officer is obliged to check passengers and baggage in accordance with applicable SOPs. This study aims to determine the role of Aviation Security in passenger and baggage inspection services at screening check points during the pandemic and what obstacles were experienced by Aviation Security officers while carrying out their duties during the pandemic at Abdulrachman Saleh Airport Malang. This study uses a qualitative approach with direct interviews with Aviation Security officers and documentation. This study also obtained data directly when conducting research at the Aviation Security unit at Bandar Uadara Abdulrachman Saleh Malang. The results of this study explain that Aviation Security officers in carrying out their role in checking passengers and baggage during the pandemic are in accordance with applicable SOPs but there are several obstacles faced by Aviation Security officers in carrying out their roles.Keywords: Aviation Security, Role, Pandemic