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All Journal Kinerja Jurnal Sosioteknologi Jurnal Ilmiah Teknik Industri Dinamisia: Jurnal Pengabdian Kepada Masyarakat Surya Abdimas Journal of Integrated System Bubungan Tinggi: Jurnal Pengabdian Masyarakat Jurnal Abdimas Kartika Wijayakusuma JURNAL TEKNIK INDUSTRI
Christina Wirawan
Universitas Kristen Maranatha
Humanities Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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Journal : Journal of Integrated System

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University Canteen Business Process Improvement to Increase Sustainability Christina Wirawan
Journal of Integrated System Vol. 2 No. 2 (2019): Journal of Integrated System
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (309.444 KB) | DOI: 10.28932/jis.v2i2.1557

Abstract

As information, science and technology developed and also a quick change of the business environment, the service sector developed and became an important sector that gives significant value added. Because of service sector strategic role, there's a need for developing strategies that aim to increase service's performance and sustainability. A university canteen in a private university is one of service business that runs by business unit and has to raise their performance to survive and sustain in a competitive environment. The number of customers that buy food in the canteen is only about 5% of all students, lecturers and employees in the university, means there are still many potentials. From survey and observation, easily, quickly, give comfort place and have a low price is the crucial expectation of customer that attract them to buy. This paper will provide suggestion so that the canteen can provide service that meets customer's expectation, based on procedure simplification that shortened the time, eliminate and reduce cost by increasing customer's role. For some extent, to raise canteen's profit and capacity utilization, delivery service with the business unit as a platform to enable co-creation, also suggested
Co-Authors Adita Pritasari Anggara Wisesa Aprilia, Fiona Budi, Adi Asmariadi Christina Christina Dongu, Yulia Pratama Umbu Elty Sarvia Fransisca Budyanto Gabriel Koesuma Salim Ginting, Henndy Grisna Anggadwita Indah Ariyani Indah Victoria Indah Victoria Sandroto Indah Victoria Sandroto Ivonne Averina Setiawan Jesslyn Maria Jimmy Gozaly Jimmy Gozaly Jimmy Gozaly Kevin Hidayat Leo Aldianto Marisa Rianti Sutanto Markus Tanubrata Melina Hermawan Melina Hermawan Melina Hermawan Melina Hermawan Noek Sulandari Noek Sulandari Pin Panji Yapinus, Pin Panji Santi Novani Talar*, Yulianti Talar, Yulianti Tiur Gantini Tubagus Panji Ismail Yosi Widarani Yulianti Talar Yuni Ros Bangun