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All Journal Akuntansi'45 : Jurnal Ilmiah Akuntansi EKONOMIKA45
Dhinta Feritsya Chita
Universitas Wijaya Putra Surabaya
Economics, Econometrics & Finance

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ANALISIS PENGARUH PENGALAMAN KERJA DAN PELATIHAN TERHADAP MUTU PELAYANAN DAN KINERJA TENAGA KESEHATAN RUMAH SAKIT ISLAM (RSI) SURABAYA Dhinta Feritsya Chita; Wasis Budiarto; C. Sri Hartati
Akuntansi \'45 Vol. 3 No. 1 (2022): Mei : Jurnal Ilmiah Akuntansi
Publisher : Fakultas Ekonomi Program Studi Akuntansi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/akuntansi45.v3i1.196

Abstract

The results of the research show that: 1) Work experience has a negative and insignificant effect on the performance of health workers, indicated by the coefficient value of -0.030; 2) Work experience has a positive and significant effect on service quality, indicated by the coefficient value of 0.454; 3) Service quality has a positive and significant effect on the performance of health workers, as indicated by the coefficient value of 0.478; 4) Work experience has a negative and insignificant effect on the performance of health workers mediated by service quality, with a coefficient value of -0.017.     
ANALISIS PENGARUH PENGALAMAN KERJA DAN PELATIHAN TERHADAP MUTU PELAYANAN DAN KINERJA TENAGA KESEHATAN RUMAH SAKIT ISLAM (RSI) SURABAYA Dhinta Feritsya Chita; Wasis Budiarto; C. Sri Hartati
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 9 No. 2 (2022): Juni : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v9i2.216

Abstract

  The results of the research show that: 1) Work experience has a negative and insignificant effect on the performance of health workers, indicated by the coefficient value of -0.030; 2) Work experience has a positive and significant effect on service quality, indicated by the coefficient value of 0.454; 3) Service quality has a positive and significant effect on the performance of health workers, as indicated by the coefficient value of 0.478; 4) Work experience has a negative and insignificant effect on the performance of health workers mediated by service quality, with a coefficient value of -0.017.
Co-Authors C. Sri Hartati C. Sri Hartati Wasis Budiarto Wasis Budiarto