Muhammad Doli Harahap
Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara

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Analysis of Customer Satisfaction Levels with Sharia Banking Services at BSI Bener Meriah Wahyuni Wahyuni; Muhammad Doli Harahap; Muhammad Lathief Ilhamy Nasution
Journal of Indonesian Management (JIM) Vol. 2 No. 1 (2022): March
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v2i1.439


This article aims to determine the level of customer satisfaction with sharia banking services at Bsi Bener Meriah. Facing an increasingly critical society like now, apart from products, the services provided also affect the sustainability of the company. maintain customer trust and satisfaction with their services. Service as the first promotion to prospective customers, if the quality of service is excellent, then the customer will continue to transact, and vice versa.