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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Ajis Setiawan; Nurul Qomariah; Haris Hermawan
Jurnal Sains Manajemen dan Bisnis Indonesia Vol 9, No 2 (2019): Jurnal Sains Manajemen Dan Bisnis Indonesia
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jsmbi.v9i2.2819

Abstract

Penelitian ini bertujuan untuk menganilisis pengaruh kualitas pelayanan terhadap kepuasan konsumen baik secara parsial maupun simultan pada PT.Borwita Citra Prima Bondowoso. Jenis Penelitian ini merupakan deskriptif kuantitatif. Populasi dalam penelitian ini adalah semua konsumen PT.Borwita Citra Prima Bondowoso. Jumlah sampel 100 responden. Uji validitas dan uji reliabilitas digunakan untuk menguji alat ukur. Hasil penelitian  menunjukkan bahwa responsiveness  dengan koefisien sebesar 0,003, assurance  dengan koefisien sebesar 0,016, tangible dengan koefisien sebesar 0,037, reliability dengan koefisien sebesar 0,040 berpengaruh terhadap kepuasan konsumen. Analisis koefisien determinasi menunjukkan bahwa bahwa 59,2% kepuasan konsumen dipengaruhi kualitas pelayanan. Sedangkan sisanya 40,8% dipengaruhi oleh variabel lain yang tidak masuk dalam penelitian.
Collaborative Governance Dalam Pengembangan Desa Wisata Waduk Penjalin Di Desa Winduaji Kecamatan Paguyangan Kabupaten Brebes Ajis Setiawan; Chamid Sutikno
Majalah Ilmiah Dinamika Administrasi (MIDA) Vol 19, No 1 (2022): Majalah Ilmiah Dinamika Administrasi (MIDA)
Publisher : Fakultas Ilmu Sosial Dan Politik, Universitas Wijayakusuma Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.352 KB) | DOI: 10.56681/da.v19i1.47

Abstract

This study aims to determine the collaborative governance process in the development of tourist villages in Winduaji Village, Paguyangan District, Brebes Regency. The existence of village autonomy policies and laws regarding village development that are carried out independently can provide opportunities for village governments to carry out village development by utilizing potential resources they have to meet community needs in particular and in general. The purpose of the study was to find out (1) the collaborative governance process in the development of tourist villages in Winduaji Village which was able to obtain a form of achievement award in the field of tourism village development. This research was conducted using a qualitative method, with a descriptive approach. The informant selection technique used purposive sampling technique. The data analysis technique uses an interactive analysis model, while the data validity uses triangulation to obtain valid data. The results of the study show that in the collaborative governance process in the development of tourist villages in Winduaji Village, it shows that in the development of tourist villages each involved party has a role, starting from the government, the community, tourism awareness groups, the private sector so that they are able to create useful activities and provide benefits. positive impact on society in particular and in general. Keywords; Collaborative Governance, Tourism Village, Tourism Awareness Group.