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All Journal IJIIS: International Journal of Informatics and Information Systems
Shih-Wei Chou
National Kaohsiung First University of Science and Technology, Taiwan
Computer Science & IT

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Understanding the Formation of Software as a Service (Saas) Commitment the Relational Value Creation Perspective Chia-Shiang Hsu; Shih-Wei Chou
International Journal of Informatics and Information Systems Vol 4, No 3: December 2021
Publisher : International Journal of Informatics and Information Systems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/ijiis.v4i3.117

Abstract

This study focuses on the use of an important IT innovation--software-as-a-service (SaaS), and draw on sensemaking and the dedication-constraint framework to explain the formation of SaaS commitment. Building on and extending prior studies, we posit that managers’ perceived relational value from SaaS consumption transforms their initial sensemaking of SaaS features into commitment. SaaS features are characterized as strength frames and weakness frames. Perceived relational values are conceptualized as process flexibility, task-knowledge coordination, process specificity, and trust. The proposed model and hypotheses are largely supported by the empirical data from 169 SaaS client firms. We discuss theoretical and practical implications.
Co-Authors Chia-Shiang Hsu